JAYANT JUSSAL

Dear customer,
  I will investigate further but I do not understand what you are referring to as warranty.  All I see is a simple oil change in this RO.  And yes.  You are still under factory warranty but it does not cover the oil change.....  I was looking for pre paid maintenance plan also but you do not have that either....  We will contact you to clarify this.  Thank you for filling out the survey.  Your opinions always matter to us whether it is positive or not.....

Thank you for filling out the survey. We understand your time is valuable.  We appreciate your feedback.
 

I am sorry that our service did not meet your expectation. 

We understand your time is valuable.  We appreciate your feedback.

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

 

We understand your time is valuable.  We appreciate your feedback.  Thank you for filling out the survey.

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  I believe we are currently working on your car...we will fix it for you but I have to point it out that it has nothing to do with brake flush.  It is your brake cylinder.  It won't hold the pressure.  Just part worn out.. Anyway.. things like this happen sometimes.  I hope you do not use this incident to determine the quality of our service.  Thank you again for being a loyal Puente Hills Hyundai customer.

Thank you for re scoring.  I am glad to hear we took care of your problem.

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

It’s unfortunate the service did not meet your expectations.  As for the repair recommendation, I am sorry that you felt that way.   I investigated and found that all he did was identified the necessary repairs and recommended it so you can keep your vehicle in best condition.  That is his job as the service the advisor.
   But regardless, if you felt pressured, or somehow it was unpleasant, it is our fault.
   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

Your feedback is very valuable to our dealership.
Thank you for taking the time to fill out our survey.

We appreciate the re scoring. we are looking forward to seeing you again soon.^^

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Thank you again for agreeing to re score.

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Thank you for allowing us to help you out.
Please bring your car so we can start the test.

  It is unfortunate that our service does not meet your expectation.  Please accept my sincere apology for the inconvenience we created.  I will remind the porters again to remove all plastic covers BEFORE customer pick up.
Please come and see me when you come to replace the wire for your recall.  I will personally apologize to you.  Thank you for filling out the survey.

감사 합니다.^^

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

   We appreciate the re scoring.  Please accept my sincere apology for the inconvenience we caused... 
Thanks again for taking your time and do the re scoring.

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

We understand your time is valuable.  We appreciate your feedback.  Yes we did the oil change.  They just forgot to re set the service indicator...I will have Jay call you.  Thanks again for taking your time and gave us input.

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

It’s unfortunate the service did not meet your expectations.  Please call me if I can help you in the future.
Thank you for filling out the survey.

Thank you for agreeing to re score.  We totally understand your frustration... I mean problems...One after another..... 

You know myself and Puente Hills Hyundai service department are doing our best to keep you as a loyal Hyundai customer.  You have been very patient and polite to us despite of all those trouble. We appreciate that.

Please let me know if you need our attention(gosh~ hopefully not!) again.  Thank you again.

Thank you for filling out the survey

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

For a long wait, everyday is kind of unpredictable.  When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part.  We are trying to find better way to shorten the waiting time though.

   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.