JAYANT JUSSAL

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Thank you for filling out the survey. We understand your time is valuable.  We appreciate your feedback.
 

I am sorry that our service did not meet your expectation. 

We understand your time is valuable.  We appreciate your feedback.

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

It’s unfortunate the service did not meet your expectations.  Please call me if I can help you in the future.
Thank you for filling out the survey.

Thank you for agreeing to re score.  We totally understand your frustration... I mean problems...One after another..... 

You know myself and Puente Hills Hyundai service department are doing our best to keep you as a loyal Hyundai customer.  You have been very patient and polite to us despite of all those trouble. We appreciate that.

Please let me know if you need our attention(gosh~ hopefully not!) again.  Thank you again.

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

For a long wait, everyday is kind of unpredictable.  When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part.  We are trying to find better way to shorten the waiting time though.

   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.

  Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

As for the recommendations, we tested the battery and it failed the load test.  We pulled out your filter and it was dirty.  We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys.  Not us.....

For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time.  We are trying to find better way to shorten the waiting time on weekend.
   
    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  I believe we are currently working on your car...we will fix it for you but I have to point it out that it has nothing to do with brake flush.  It is your brake cylinder.  It won't hold the pressure.  Just part worn out.. Anyway.. things like this happen sometimes.  I hope you do not use this incident to determine the quality of our service.  Thank you again for being a loyal Puente Hills Hyundai customer.

Thank you for re scoring.  I am glad to hear we took care of your problem.

 It’s unfortunate the service did not meet your expectations.  Please bring it back.  I will wash it again and check the tire pressure.
Thank you for filling out the survey.

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

It’s unfortunate the service did not meet your expectations.  As for the repair recommendation, I am sorry that you felt that way.   I investigated and found that all he did was identified the necessary repairs and recommended it so you can keep your vehicle in best condition.  That is his job as the service the advisor.
   But regardless, if you felt pressured, or somehow it was unpleasant, it is our fault.
   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.