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SureCritic / Hyundai Dealer / Joe Machens Hyundai / JUSTIN KERTZ
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JUSTIN KERTZ

Service Manager
Joe Machens Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(12 reviews)
0

Reviews of JUSTIN KERTZ

DC
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Deborah C.
Troy, MO
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
verified customer Verified Customer
Category: Service
Making good on their Word
Had a issue with the windshield had to have it replaced, Joe Machens is refunding the money I had to pay out of pocket. Also taking care of another issue with the paint on the hood, not done to my satisfaction, so their going to fix it. Asap as I live approximately 2 hrs away.
Recommended
Employees worked with
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JUSTIN KERTZ
Service Manager
CP
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Charles P.
Columbia, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best for my Hyundai
Professional, courteous, prompt, all at a reasonable price. the only people I trust completely with my car.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/08/2020 11:35 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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JUSTIN KERTZ
Service Manager
CB
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Charles B.
Rocheport, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fine service
As usual there were no problems with service on my Santa Fe. I’m old enough to have dealt with many other service companies and my experience with Machens Hyundai has been consistently excellent.
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 09/15/2020 04:11 PM

Thank you for taking the time to leave us your feedback.  The kind words are much appreciated.  Thank you Charles.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
avatar
JUSTIN KERTZ
Service Manager
Verified Customer
Columbia, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
No complaints
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 08/27/2019 01:01 PM

We greatly appreciated your continued patronage!  

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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JUSTIN KERTZ
Service Manager
Verified Customer
Hallsville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
EXCELLENT
EXCELLENT
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/26/2019 06:06 AM

THANK YOU

Andrew Moeller
573-474-7400
Employees worked with
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JUSTIN KERTZ
Service Manager
LS
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Lisa S.
Columbia, MO
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing service
Amazing as always.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/06/2019 12:12 PM

Thank you Lisa!

Andrew Moeller
573-474-7400
Employees worked with
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JUSTIN KERTZ
Service Manager
JD
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Julie D.
Boonville, MO
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
repairs
This was an unexpected visit. My husband broke down on the road. They still got him in fixed and back to work in GREAT time.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/23/2019 01:35 PM

Thank you!

Andrew Moeller
573-474-7400
Employees worked with
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JUSTIN KERTZ
Service Manager
RM
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Rick M.
Columbia, MO
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and efficient
Oil change was fast and efficient
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/27/2018 02:01 PM

Always a pleasure Rick.  We appreciate the feedback and your business.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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JUSTIN KERTZ
Service Manager
HF
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Heather F.
Boonville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Top notch courteous service!!!!
The service advisor accomadated my need to get my flat tire fixed quickly so I could make it to work on time! Superior service! This is exactly why we will continue to buy Hyundai’s from Joe Machens
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/04/2018 06:40 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
JUSTIN KERTZ
Service Manager
Verified Customer
Columbia, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
Great service from Tyler, Justin, and Andrew all the time.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/29/2018 01:40 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
JUSTIN KERTZ
Service Manager
LS
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Lisa S.
Columbia, MO
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing service
They helped my genesis look amazing again after i had a minor accident to the front bumper they assurred me they would be able to make my car look like brand new again and they didnt dissapoint me i will always take my car to them for future service they have a customer for life
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/29/2018 01:41 PM

Thank you for the great review Lisa!

Andrew Moeller
573-474-7400
Employees worked with
avatar
JUSTIN KERTZ
Service Manager
RK
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Roberta K.
Columbia, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great salesman
Gary was honest, friendly and polite. He was extremely helpful and great to work with.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/25/2018 06:56 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
JUSTIN KERTZ
Service Manager
DC
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Deborah C.
Troy, MO
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
verified customer Verified Customer
Category: Service
Making good on their Word
Had a issue with the windshield had to have it replaced, Joe Machens is refunding the money I had to pay out of pocket. Also taking care of another issue with the paint on the hood, not done to my satisfaction, so their going to fix it. Asap as I live approximately 2 hrs away.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2021
Service Type: Repair
Category: Service
Windshield damaged / paint job messed up
Disappointed
Not Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 05/11/2021 03:57 PM

I have spoke with your salesman at length, and I do believe we have a plan in place to correct any all mistakes.  I look forward to speaking with you in the coming days.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
avatar
JUSTIN KERTZ
Service Manager
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