JAE LEE

고객님,
 우선 불편을 끼쳐드려 죄송 합니다. 지적하신 사항은 조사후에 바로 개선하도록 하겠습니다.
그리고 별점 5개로 수정해주시는것에 동의하셔서 감사 드립니다. 제이한테는 큰 도움이 되었습니다.  다음에 서비스 오시면 더 정중히 모시겠습니다.  재 스코어 요청은 바로 보내드리겠습니다.  저희 푸엔테 힐스 현대를 찿아주셔서 다시 한번 감사 드립니다

고객님,
 별점 5개로 수정해주셔서 감사 드립니다. 제이한테는 정말 큰 도움이 되었습니다.  다음에 저희 서비스에 방문하시면 더 정중히 모시겠습니다. 

Dear customer,
  Thank you so much for the review. And I apologize for the inconvenience sales created....well, some of them we contributed too, it looks like..... Hopefully, after the re modeling, we have more and higher quality of amenities available to our customers and also minimized the waiting time.
  However,  I just want to let you know that this review is solely about your service experience.  I can see most of your frustration was with sales and they have their own version of review.... If you give us opportunity, Service department will make up the frustration you had with Sales.  I will ask Jae to follow up.
We are looking forward to seeing you again soon.

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... It is under investigation and Jae will contact you soon afterwards.
Thanks again for taking your time and fill out the survey.

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

By the way, I investigated and found that all he did was identified the necessary repairs and recommended it so you can keep your vehicle in best condition.  That is his job as the service advisor.

Your battery failed the load test. He showed you the failed report.  We do not recommend to replace the battery unless it fails....      

   I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction is the #1 goal and we all are proud of serving our loyal Hyundai customer.

I will make sure you see Javer next time.  That is of course if you decided to come back.  Thanks again for your input.

It’s unfortunate the service did not meet your expectations. 
I tried to call you but it was not successful. But I am glad to hear that you have fixed your car someplace else. I hope not but the light probably came back on. I spoke with the technician who checked your car.  He said he tried to reset the light many times but it kept coming back on.  He said the only way to repair it for good is replacement. That particular part is under warranty for 5 year/60,000 miles. So regardless of water damage or not, you have to pay for the part and labor to fix it. 

 Please bring me the receipt and repair details from the local shop. I will review it for possible money back. Of course if it is proven to be our mistake….

   I can feel that you are very upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction is the #1 goal and we all are proud of serving our sincere and truly loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly if we can help you in the future.
Thank you for filling out the survey.

It’s unfortunate the service did not meet your expectations.  I think I remember you.  I was the one answered the call at the end of that day.  I appreciate your raw, unfiltered opinion.  This will help us a lot to improve our service. Thank you for the rather generous 1 star.

 

    It’s unfortunate the service did not meet your expectations.  Please call me directly if we can help you in the future.

Thank you for the re scoring.  We will continue to put more effort to improve our service.  Thanks again for being a loyal customer.

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

Thank you for your input. It is unfortunate the service did not meet your need.  Please call us if we can help you in the future.

Hi Courtney,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jae will contact you soon.
Thanks again for taking your time and fill out the survey.

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

 It’s unfortunate the service did not meet your expectations.  Please call me directly if you need service in the future.  I will make sure it will be a much better experience.  Thank you.

Thank you for filling out the survey.  Your feedback is very valuable to our dealership.
I somewhat agree about cabin and egine air filter pricing.  Especially, the cabin filter.  Let me see what I can do to make it more reasonable.  Thanks again for taking your time and fill out the survey.

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
  Thanks again for taking your time and fill out the survey.

 

  It’s unfortunate the sales experience did not meet your expectations.  But this particular review is only for service department experience and Jae Lee's professionalism. Jae Lee will contact you soon.  We do not want to lose the loyal customer like you.  Please accept my sincere apology and give us  chance to make up the things that went wrong with your sales experience.
Thank you for filling out the survey.

Thank you for the re scoring.  Please continue to come back for service.  Jae and I will do our best to give you a pleasant experience here at Puente Hills Hyundai Service Department.^^

 Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 
 Unfortunately, we can not put you on a rental until the claim gets fully approved. As for not a smooth communication, We will take the blame for it.
  We will try harder next time to get 5 stars from you. That is of course, if you decide to come back.  Thanks again.

 It’s unfortunate the service did not meet your expectations.  We will contact you.  Please call us if we can help you in the future.
Thank you for filling out the survey.