Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

JS
gravatar
Joungrea S.
La Habra, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
So Google
Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/06/2021 02:58 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.
다음에 서비스 오시면 더 정중히 모시겠습니다. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
gravatar
Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service and service staff service so good
1. Repair service was excellent
2. thank you so much for Mr. Jae Lee's good advice and his excellent service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/06/2021 09:25 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
NJ
gravatar
Nancy J.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Great service and very nice employees
I worked with Jay and I had a very pleasant experience with him and he made sure that I was taken care of. I left my car for service for the first time and we didn't wait long for Jay to call me saying, my car was ready. I look forward to continuing my services with you.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent!!
Jae and the team at Hyundai always give me a amazing customer service and know what they are doing. Thank you!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
NJ
gravatar
Nancy J.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Great service and very nice employees
I worked with Jay and I had a very pleasant experience with him and he made sure that I was taken care of. I left my car for service for the first time and we didn't wait long for Jay to call me saying, my car was ready. I look forward to continuing my services with you.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2021
Service Type: Maintenance
Category: Service
Quick and efficient
My first time, it was quick when I turn my car in for service but a little crowded to pick up. But overall great experience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:45 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KL
gravatar
Kwang L.
Hacienda Heights, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
For all services
I think the friendliness and gentleness of the staff are the most important.

For example, maybe there must be a language problem.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:24 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was relatively a positive one.
We also appreciate generous 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LV
gravatar
Luis V.
Los Angeles, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
The service was great and it was fast
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LT
gravatar
Lamaine T.
Anaheim, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean. Friendly. Knows exactly what your car needs.
Every time I come here I’m never disappointed. Jae Lee is a true expert on knowing what your car needs to keep it running in top tier shape. I’ve been going here for over a year now and will continue to. Thanks for keeping my car running like brand new!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
gravatar
Alfred L.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Very good
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rosemead, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service attitude
Good service attitude
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
Verified Customer
Whittier, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Team Effort - exceptional.
I currently own 2 Hyundai autos, a 2012 Genesis and a 2020 Tuscon. I recently traded in my 2017 Tuscon for a 2020. I love the new styling and the interior appointments. Hyundai made several improvements from the 2017, specifically, better acceleration, visibility and a larger dash display. Acoustics are much better as is the back-up camera as it provides good warning of approaching vehicles. As for my Genesis, we loved this car so much - it is a beautiful automobile - that we bought it when the lease was up. I think that says an awful lot about how we felt about owning the car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/14/2021 12:04 PM

Your feedback is very valuable to our dealership.  Your kind words are much appreciated.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
gravatar
Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Service was satisfied. And personal attitude was so good.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
9/10
Everything went smoothly, just one worker which was the cashier lady had a bit of an attitude. Other than that, everyone was friendly and very helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/08/2021 02:42 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JL
gravatar
Juan L.
La Puente, CA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Great team
Love getting service here, especially because the team is focused on fixing issues and keeping customers happy
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JL
gravatar
Juan L.
La Puente, CA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Great team
Love getting service here, especially because the team is focused on fixing issues and keeping customers happy
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2021
Service Type: Maintenance
Category: Service
Minor issue, that I hope gets fixed
Love the place, just don’t go over board with the Air Filter swap price. $100 is absurd. That was my only complaint when I was there on my last visit.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/06/2021 02:34 PM

Thank you for filling out the survey.  Your feedback is very valuable to our dealership.
I somewhat agree about cabin and egine air filter pricing.  Especially, the cabin filter.  Let me see what I can do to make it more reasonable.  Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MM
gravatar
Marian M.
Fullerton, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customer Verified Customer
Category: Service
Great service
Jae Lee is an excellent representative he helps you whenever you need help and have questions.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MM
gravatar
Marian M.
Fullerton, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customer Verified Customer
Category: Service
Great service
Jae Lee is an excellent representative he helps you whenever you need help and have questions.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2021
Service Type: Repair
Category: Service
I like hyundai
Hyundai is good car
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/30/2021 11:27 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RH
gravatar
Rashell H.
Los Angeles, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Meme
Great place always friendly.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good quality organization.
Honestly everything okay.
Especially service mgr perfect to handle the customer.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Arcadia, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Routine inspection
Service gracious and friendly
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.