JL

JIM LIGOROTIS

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(27 reviews)
81

JA
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James A.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Consistent service
The service team is always professional and make appropriate recommendations for my vehicle.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/15/2021 03:53 PM

Thank you for the 5 star review.  We look forward to seeing you again soon


Verified Customer
Argyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
polite efficient personnel throughout facility
My vehicle needed parts that had to be ordered. Staff kept me updated on the arrival of needed parts along with the
expected time to complete the service. All went well!
Recommended
DYLAN H. from Eckert Hyundai responded on 07/12/2021 05:16 AM

Thank you for the 5 star review.  It is always our pleasure to serve you.  Have a great day!


SC
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Sara C.
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
verified customer Verified Customer
Category: Service
Took care of the problem, got my car running again
Manager at the service center to care of my car and took care of the problem. The overall team would benefit from improvements with communications between customer and team members so nothing is forgotten. Thank you Eckert Hyundau
Recommended
Employees worked with

Verified Customer
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Great service!
Recommended
DYLAN H. from Eckert Hyundai responded on 07/01/2021 05:14 AM

Thank you for the positive feedback and the 5 star review

Employees worked with

LS
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Lisethe S.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Everyone is nice and willing to help
Recommended
DYLAN H. from Eckert Hyundai responded on 06/30/2021 02:51 PM

Thank you for the positive feedback and the 5 star review.

Employees worked with

PW
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Phillip W.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service shop
I would recommend there service shop to everyone.
Recommended
DYLAN H. from Eckert Hyundai responded on 06/28/2021 05:26 AM

Thnak you for the 5 star review and the kind words.  We appreciate it alot.

Employees worked with

SC
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Sara C.
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
verified customer Verified Customer
Category: Service
Took care of the problem, got my car running again
Manager at the service center to care of my car and took care of the problem. The overall team would benefit from improvements with communications between customer and team members so nothing is forgotten. Thank you Eckert Hyundau
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2021
Service Type: Maintenance
Category: Service
poor customer service
Poor customer service throughout service appointment. Was not given an option to be dropped off at home and have my vehicle delivered back to me once finished (hyundai center do this) the staff did a bad job at explaining to me what was wrong with my car and why they had recommended certain things. No refreshments for customers while they wait.
Not Recommended
DYLAN H. from Eckert Hyundai responded on 06/02/2021 03:53 PM

I am sorry your most recent service experience was not excellent.  I would like to speak with you regarding this matter at your earliest convenience.  You can reach me at 940-243-6208.  

DYLAN H. from Eckert Hyundai responded on 06/25/2021 11:22 AM

Thank you so much for speaking with me about your concerns.  I look forward to seeing you again soon 

Employees worked with

JA
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Jordan A.
Denton, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor work
I’m not one for writing bad reviews but this needs to be said. My Veloster had no power and acceleration. By putting a new sensor on it the power was indeed restored. However going back to my home was not pleasant as it didn’t handle well in slow speeds and while stopped or at idle. It sputters and shakes the car. Believing it must just need to settle in I didn’t think of it and just relaxed. When I went out the next day a mile from home for errands the engine light came on after it sputtered while I reversed to park. All from replacing a sensor in the engine.

With that being the case, they were not very thorough to make sure everything was in good order.

I’ve been taking my car to and from shop after shop that is a Hyundai dealer and feel that the company doesn’t keep its promises. My parents have a Hyundai vehicle too and the dealer always asks for you to keep bringing it back to them for service. And they too are having problems where things don’t get fixed even with warranties.

Very dissatisfied.
DYLAN H. from Eckert Hyundai responded on 04/25/2022 05:55 AM

I am sorry to hear you are having trouble with your vehicle.  Your check engine light could be caused by numerous issues.  If you would like to bring it in for us to look at it we would be glad to.  I am a little confused about the timing if you could clarify  we worked on the vehicle 03/18 and we got this on 4/23.  Did you call in and speak to anyone the on 3/19


VD
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Verna D.
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Exceptional service. Will definitely bring car in again. Verna D
DYLAN H. from Eckert Hyundai responded on 04/04/2022 06:12 AM

Thank you for the 5 star review.  We look forward to seeing you again.

Employees worked with

RB
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Reginald B.
Hickory Creek, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good service
Wasn't use to making an appointment, good thing I didn't have any pressing issues with my car.
DYLAN H. from Eckert Hyundai responded on 03/26/2022 06:23 AM

Thank you for the 5 star review.

Employees worked with

Verified Customer
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome
Great fast service
DYLAN H. from Eckert Hyundai responded on 03/22/2022 05:44 AM

Thank you for the 5 star review.

Employees worked with

CB
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Christopher B.
Lake Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service!
Eckert is knowledgeable ,professional and provide amazing service. These guys took care my Sonata and made sure everything is right and to my satisfaction before I left. I'll always get my service and repairs completed here.
DYLAN H. from Eckert Hyundai responded on 01/26/2022 11:12 AM

Thank you for the 5 star review.  We appriciate your business.

Employees worked with

Verified Customer
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good
Good Service!
DYLAN H. from Eckert Hyundai responded on 01/17/2022 05:29 AM

We appreciate your 5 star review!

Employees worked with

MH
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Michael H.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change and Vehicle (State) Inspection
Appointment was quick and courteous. Appeared to value me. My only beef is having to wait for the appointment. Not the appointment itself. 1.5 weeks for this one. 2 weeks for prior. This may be a sign of the times. Because I don’t recall previous appointments being that far out.
DYLAN H. from Eckert Hyundai responded on 12/18/2021 06:56 AM

Thank you for the 5 star review, and the positive feedback on the wait times for appointments.  We are working hard on ways to speed up the service wait times.  If I can ever be of assistance please give me a call.


Verified Customer
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service review
The timing was perfect for the occasion. Only took about 45 mins.
DYLAN H. from Eckert Hyundai responded on 11/30/2021 04:51 AM

Thank you for the 5 star review.  We try hard to make every visit as pleasant as possible.

Employees worked with

Verified Customer
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
great service
great service and personnal. Facility was very clean
DYLAN H. from Eckert Hyundai responded on 11/20/2021 10:00 AM

Thank you for the 5 star review anf the positive feedback.  We will work to be better next time.

Employees worked with

BM
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Bonnie M.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very pleasant
As always, the staff at Eckert is friendly and very accommodating.
DYLAN H. from Eckert Hyundai responded on 11/15/2021 05:53 AM

Thank you for the 5 star review.  We are working on processes to speed return times for customers.  Hope to see you again when the need arises.


CP
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Cindy P.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Routine oil change
This is my 2nd vehicle from Eckert. This dealership is friendly and quickly serviced my Santa Fe. They even made sure I had the latest software update to the engine. I scheduled this service quickly online too at a time that was convenient for me.
DYLAN H. from Eckert Hyundai responded on 10/26/2021 05:54 AM

Thank you for the 5 star review,  And for the kind words.  We look forward to seeing you agian soon.

Employees worked with

DM
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Dylan M.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change, multipoint inspection, and recall.
Y’all were awesome!!
DYLAN H. from Eckert Hyundai responded on 10/25/2021 05:53 AM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with

AS
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Alan S.
Flower Mound, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2021
verified customer Verified Customer
8
Category: Service
Five attempts so far
It is still being worked on and we are concerned at the failures to resolve this issue. It has been several weeks since the start and now heading into two weeks with a loaner, and they still seem to be shooting at different solutions. Even Hyundai Engineer's suggestion seems to have failed to solve the issue. Patients is an issue as we have to wonder how much longer to wait for this to be resolved. And can we trust this vehicle after so many failures to resolve this issue. 2019 Kona SE.
Employees worked with
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