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SureCritic / Hyundai Dealer / Pohanka Hyundai / JEFERSON MARTINEZ
JM

JEFERSON MARTINEZ

Pohanka Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 reviews)
0

Reviews of JEFERSON MARTINEZ

Verified Customer
Springdale, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service was appropriate
Make your own decision were you want to shop for a car
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/02/2021 05:11 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employees worked with
KS
KIRSTEN SHANNON
JM
JEFERSON MARTINEZ
Verified Customer
Temple Hills, MD
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Professional Service
Kirsten provided superior professional service and I must say, she was the friendliest and most detailed oriented representative we've had since coming to this location. I ended up researching the required repairs and determined that the repairs and labor were very competitively priced which I always appreciate. I received text messages and phone calls throughout my service which helped me to plan my day around the service.

I am very pleased with the service and will definitely be taking my vehicle back for any future maintenance and/or repairs.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/29/2021 05:35 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
KS
KIRSTEN SHANNON
JM
JEFERSON MARTINEZ
DS
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Diane S.
Fort Washington, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Service was prompt, professional and courteous.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/12/2021 02:22 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
ST
Sean Tolton
ASM
JM
JEFERSON MARTINEZ
Verified Customer
Fairmount Hgt, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly people
Communication between you & the maintenance worker , keeping you informed of finding and updates.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/16/2021 06:50 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Employees worked with
ST
Sean Tolton
ASM
JM
JEFERSON MARTINEZ
EP
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Earnest P.
Upper Marlboro, MD
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
N/A
N/A
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/04/2021 11:54 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with
JM
JEFERSON MARTINEZ
Verified Customer
White Plains, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Price
Excellent service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/04/2021 12:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with
JM
JEFERSON MARTINEZ
TE
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Tangela E.
Washington, DC
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tangela Edwards
Above and beyond customer service 5 star
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/25/2021 05:09 AM

We appreciate your positive feedback about our business and employees Tangela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
JM
JEFERSON MARTINEZ
JR
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Jose R.
Alexandria, VA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service matters
I arrived and was cordially greeted by Kirsten. She was very attentive and kept my up to date on the service needs of the care without being pushy. I always come here to get my car serviced since leasing then purchasing my Hyundai here. Always leave happy.

I live in Alexandria and look forward to getting a car wash. A couple of times, the car wash was unavailable. Suggestion, perhaps getting a wash coupon from local establishment or nearby residence. Kirsten was apologetic and offered a next time drive by.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021 12:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Jose. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
KS
KIRSTEN SHANNON
JM
JEFERSON MARTINEZ
SD
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Sharron D.
Largo, MD
2003 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
I have had my Sonata for 17 years. Pohanka is the only place I have my car serviced. My car has given me outstanding service over these 17 years, along with Will Bishop, Charles Bevins and all the staff at Pohanka.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/25/2020 04:54 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Sharron. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
WB
WILL BISHOP
JM
JEFERSON MARTINEZ
Verified Customer
Temple Hills, MD
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Pohanka Hyundai Customer Service
Pohanka is great because of my sales person Charles, who truly understands and demonstrates the utmost customer service experience. And also because of Brittany, my Customer Service advisor.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
JM
JEFERSON MARTINEZ
HD
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Henry D.
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Manager Sean Tolston5
5 Star Review
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/06/2020 05:12 AM

Thank you for your review Henry. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
ST
Sean Tolton
ASM
JM
JEFERSON MARTINEZ
Verified Customer
Washington, DC
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Review
Good service
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/29/2020 05:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
KS
KIRSTEN SHANNON
JM
JEFERSON MARTINEZ
JB
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Jeannette B.
Capitol Heights, MD
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
thanks kristen
just loved her spirit!!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/28/2020 04:54 AM

We appreciate your kind feedback about our business and employees Jeannette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
KS
KIRSTEN SHANNON
JM
JEFERSON MARTINEZ
ME
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Miguel E.
Springdale, MD
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Love my ioniq
Good service good peoole
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/23/2020 04:48 AM

We appreciate your positive feedback about our business and employees Miguel. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
KS
KIRSTEN SHANNON
JM
JEFERSON MARTINEZ
Verified Customer
Temple Hills, MD
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and courteous
The atmosphere has always been great, clean and staff member conduct in professional manner.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/16/2020 04:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
KS
KIRSTEN SHANNON
JM
JEFERSON MARTINEZ
AB
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Anita B.
Clinton, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, efficient, good personnel
Sean is an excellent service attendant.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/12/2020 08:00 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
ST
Sean Tolton
ASM
JM
JEFERSON MARTINEZ
AV
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Alvin V.
Washington, DC
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
The customer service was absolutely amazing. I really enjoy taking my car in for service and they text me and keep me updated on everything. I greatly appreciate the service bay staff who are nice and friendly.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 02:01 PM

 We appreciate your positive feedback about our business and employees Alvin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
JM
JEFERSON MARTINEZ
Verified Customer
Glenn Dale, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
My service advisor Will Bishop is the best. He’s very professional, friendly and knowledgeable and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:54 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
JM
JEFERSON MARTINEZ
JH
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Jennifer H.
Oxon Hill, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
OUTSTANDING CUSTOMER SERVICE
The staff in the service department is very professional and courteous!!
I love the Jacqueline keeps me updated on the status of my car when it's being service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:53 AM

 We appreciate your AMAZING feedback about our business and employees Jennifer. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
JM
JEFERSON MARTINEZ
KH
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Kimberly H.
Suitland, MD
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
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Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/15/2020 01:57 PM

Thank you for your review Kimberly. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
JM
JEFERSON MARTINEZ
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