JM

JOHN MERCADO

Brandfon Hyundai

Overall Rating

5.0

(18 reviews)

90

Reviews of JOHN MERCADO

NP

NICHOLAS P.

East Haven, CT

2023 KONA

03/22/2023

Verified Customer

10

Category: Sales

Needed a car and was done in 90 minutes.

My Jeep needed repairs and parts were on a 4 week back order. Needed a car for work. Couldn’t make a good deal at Jeep dealership so went to Brandfon Hyundai. In less the 2 hours I was done and driving my new Kona. It’s has all the options I need and a few others. Great people working there. Understood that I needed a new car and worked hard to make it happen at a fair price. Will recommend them to all of my friends.

Employees worked with

WESLEY EASTWOOD

Verified Customer

Hamden, CT

2023 IONIQ 5

03/11/2023

Verified Customer

10

Category: Sales

new purchase

Excellent, smooth process.

Employees worked with

WESLEY EASTWOOD

JL

JEFFREY L.

Woodbridge, CT

2023 PALISADE

09/11/2022

Verified Customer

6

Category: Sales

Love car but has issues

I need to be able to separate Brandfon from corporate Hyundai. With new cars, corporate needs to be able to answer all questions about parts/accessories/and features. To not know if the 2022 hitch will fit the 2023 model of the exact same car is unacceptable. Brandfon needs to be more responsive to emails. When I get an email from the GM and I respond with a request to email/call me and they don't, it's on them. Spending north of 50K on a car and the keyless entry and blue link not working and the dealership saying they can't do anything is unacceptable. Situation still not resolved. I should not have to wait 2 weeks for them to look into it and still not hear anything back. How many times can I hit reset on the radio????

Jack R. from Brandfon Hyundai responded on 09/15/2022 05:39 AM

good morning,

our Parts Manager Chris Vilette is working to try and get you some information from Hyundai.

thank you

Employees worked with

WESLEY EASTWOOD

JR

JOSE R.

East Haven, CT

2022 TUCSON

09/07/2022

Verified Customer

10

Category: Sales

bought a SUV Tucson 2022

best customer service. by John Mercado took time to understand what i was looking for, and what i can afford.

Jack R. from Brandfon Hyundai responded on 09/12/2022 04:41 AM

thank you for trusting us with the purchase of your 2022 Tucson. we truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

Verified Customer

Millbrook, NY

2022 TUCSON HEV

08/16/2022

Verified Customer

10

Category: Sales

Great dealership - John was very helpful

Great dealership - John was very helpful

Jack R. from Brandfon Hyundai responded on 09/12/2022 04:41 AM

thank you for trusting us with the purchase of your 2022 Tucson. we truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

CM

CHRISTINE M.

Stratford, CT

2022 SONATA

08/06/2022

Verified Customer

10

Category: Sales

2022 Hyundai Sonata

John the sales manager was extremely nice. He was respectful in wearing a mask because of my health conditions. This was a very easy sale. The price was reasonable & I got overwhelmed with the technology of the car, he had no problem with letting my daughter get familiarized with the car & he explained everything to her. He was just an overall nice person to work with.

Employees worked with

WESLEY EASTWOOD

Verified Customer

West Hartford, CT

2022 Hyundai Tucson

12/28/2021

Verified Customer

10

Category: Sales

Great!

Everyone was very helpful and took their time to answer all the questions I had.

Jack R. from Brandfon Hyundai responded on 12/29/2021 04:45 AM

thank you for trusting us with the purchase of your 2022 Tucson. we truly appreciate your business.

please enjoy the holiday season and please stay safe!

jack ryan

Employees worked with

WESLEY EASTWOOD

LO

Lothar O.

Red Hook, NY

2021 Hyundai Kona Ev

10/17/2021

Verified Customer

9

Category: Sales

My first EV

John Mercado was very knowledgeable and had much personal experience with EV's and offered valuable advice for the switch. He was extremely helpful in my decision making progress.

Jack R. from Brandfon Hyundai responded on 10/25/2021 03:20 AM

thank you for the kind words and for trusting us with the purchase of your Kona EV . we truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

AC

Alexandra C.

Preston, CT

2021 Hyundai Kona Ev

10/07/2021

Verified Customer

10

Category: Sales

Excellent EV buying Experience

We recently purchased a Kona EV from Brandfon and had the best experience. Our salesman John Mercado was extremely knowledgeable and spent extra time going over all the features of the car. The process was smooth and we absolutely love our new car. We will definitely work with them again in the future.

Jack R. from Brandfon Hyundai responded on 10/08/2021 04:43 AM

thank you for the kind words and for trusting us with the purchase of your 2021 Kona! we truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

Verified Customer

Old Saybrook, CT

2022 Hyundai Sonata

10/05/2021

Verified Customer

10

Category: Sales

2022 Sonata

We had a great experience at Brandfon Hyundai. John M. was great helping us with the sale and explaining all the features of the vehicle when we picked it up. Everyone is very friendly, helpful and low pressure. We will be going back for service as needed. Thank you.

Jack R. from Brandfon Hyundai responded on 10/06/2021 04:46 AM

thank you for the kind words and for trusting us with the purchase of your 2022 Sonata. we truly appreciate your business.

please stay safe!

jack ryan

Employees worked with

KC

Katherine C.

Branford, CT

2022 Hyundai Santa Fe

09/23/2021

Verified Customer

10

Category: Sales

New 2022 Sante Fe

I have purchased several cars from Brandfon Hyundai over the years. Thank you to John M. for his assistance with my new car purchase. I appreciate the time he spent with me. John is very personable and genuine. Everyone I have ever come in contact with at Brandfon Hyundai has been professional and helpful - I have never had a bad experience.
Thank you

Jack R. from Brandfon Hyundai responded on 09/24/2021 03:14 AM

thank you for trusting us with the purchase of your 2022 Santa Fe. we truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

Verified Customer

Stratford, CT

2021 Hyundai Sonata Hev

07/26/2021

Verified Customer

Category: Sales

Go see John

I went to Toyota and Hyundai on the same day. I’ve always had Honda’s but based on what I was looking for Honda was out of the question and it was going to be between the two. From the moment I met John he was extremely engaging and helpful. I told him what I was looking for and he was able to find me exactly what I wanted. I had a lot of questions and his knowledge of the vehicle made me feel comfortable that I was getting the right answers. He really highlighted the great things about the car and got me excited about the purchase I wanted to make. I told him I was going to go check out Toyota and make a decision from there. John was understanding and didn’t bash Toyota or anything. Just asked me to let him know either way and if I had any questions to reach out to him. After my visit John followed up with me a later on and I had made my choice. I won’t go into my experience at Toyota but in the end it didn’t seem like they wanted to sell me a car and John did. I had such a great experience with John and feel like he represents Branfon Hyundai in an extremely positive light. I would absolutely recommend this dealership to anyone who was looking for a new car.

Recommended

Jack R. from Brandfon Hyundai responded on 07/27/2021 03:05 AM

thank you for the kind words and for trusting us with the purchase of your 2021 Sonata. we truly appreciate your business.

please stay safe

jack ryan

Employees worked with

DM

Denisse M.

Meriden, CT

2021 Hyundai Kona Ev

07/08/2021

Verified Customer

Category: Sales

It was a great experience and they really do all they can to get that car you love.

It was my second time getting a car from them and once again I received an exceptional service.

Recommended

Jack R. from Brandfon Hyundai responded on 07/08/2021 08:32 AM

thank you for trusting us with the purchase of your 2021 Kona. we truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

SV

Salvatore V.

Ocala, FL

2020 Hyundai Ioniq Hev

05/30/2021

Verified Customer

Category: Sales

Purchase experience

This is the third car purchased at Brandon Hyundai dealership and from John macaro he made it smooth and easy transition from one vehicle to another.

Recommended

Jack R. from Brandfon Hyundai responded on 06/01/2021 03:11 AM

thank you for trusting us with the purchase of your 2020 Ioniq. We truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

Verified Customer

Hamden, CT

2020 Hyundai Ioniq Phev

01/21/2021

Verified Customer

Category: Sales

Easy-Breezy

I knew what I wanted and the sales personel listened well and made getting what I wanted easy.

Recommended

Jack R. from Brandfon Hyundai responded on 01/21/2021 05:39 AM

thank you for trusting us with the purchase of your Ioniq! We truly appreciate your business.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

AC

Andrew C.

East Haven, CT

2020 Hyundai Tucson

12/11/2020

Verified Customer

Category: Sales

Very friendly upfront dealership!

Ask for John Mercado! Very nice salesman!

Recommended

Jack R. from Brandfon Hyundai responded on 12/14/2020 03:04 AM

thank you for trusting us with the purchase of your 2020 Tucson! we truly appresiate your business!

enjoy your holidays and please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

RG

Rosemarie G.

North Branford, CT

2020 Hyundai Tucson

11/09/2020

Verified Customer

Category: Sales

Great Dealership

I have been buying cars at this dealership for over 20 years and have always been satisfied with all my needs

Recommended

Jack R. from Brandfon Hyundai responded on 11/12/2020 10:44 AM

thank you for the kind words and for trusting us with your automobile needs.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

Verified Customer

Branford, CT

2020 Hyundai Elantra

09/24/2020

Verified Customer

Category: Sales

Very pleasant experience!

I would take the time to shop for a new vehicle at Brandfon Hyundai. Experienced, pleasant, and professional sales crew. They treat their customers well!

Recommended

Jack R. from Brandfon Hyundai responded on 11/12/2020 11:04 AM

thank you for your knid words and thank you for trusting us with your automotive needs.

please stay safe

jack ryan

Employees worked with

WESLEY EASTWOOD

Displaying all 18 Review

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