Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / JOHN MEYER
JM

JOHN MEYER

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(142 reviews)
61

Reviews of JOHN MEYER

Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
5
Category: Service
Rescore!!
I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Maintenance
5
Category: Service
Good. Cust Serv...Just need more help
Rich was nice patient and very helpful. There needs to be a lot of fine tuning and paying attention to detail when it comes to the maintenance quality on servicing vehicles. Since Covid things have slipped a lot. But overall, I think the front line team do the best they can with what they have.
RICK B. from St. Charles Hyundai responded on 03/29/2022 10:36 AM

Thank you for taking the time out of your day to complete this questionnaire. We highly appreciate it.

We truly value the information provided by you, as your comments will help us in our analysis and will pave the way for further

Employees worked with
RB
RICK BERTILLO
JM
JOHN MEYER
JP
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James P.
Weldon Spring, MO
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customer Verified Customer
10
Category: Service
Overall good service from service writer Rick!
Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2021
Service Type: Repair
7
Category: Service
Average
Work was finally performed after an additional explanation of the possible symptoms by me. I pretty much had to diagnose the problem before they would work on the vehicle since the warranty wouldn’t pay for time to investigate. The repairs only lasted 3 days then reappeared.
JOSHUA H. from St. Charles Hyundai responded on 12/13/2021 09:07 AM

Thank you for the time on the phone today. Thank you for taking the time to fill out the survey.  Your experience is very important to us.  We will continue to try and give you a 5 star experience on every visit and we look forward to helping you with all of your future automotive needs.

thank you,
Rick Bertillo
Service Advisor

Employees worked with
RB
RICK BERTILLO
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Sonata warranty work
Fast and friendly
Recommended
Brad D. from St. Charles Hyundai responded on 08/17/2020 03:18 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
JM
JOHN MEYER
PH
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Patricia H.
O'Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and Friendly Service
Every time I have had my car serviced, I also received fast and friendly service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/01/2020 10:28 AM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
GS
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Gary S.
Lake Saint Louis, MO
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Spent Time On My Issue
My car had an unexplainable electrical problem. The Service Manager and Technician went through many possible issues and found one that could be the cause, explaining to me what to do if the issue does not get resolved.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/07/2020 04:57 AM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
MM
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Michael M.
Maryland Heights, MO
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Really like work done
Rate 5
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/28/2020 06:25 AM

Thank you for the 5 star review, we appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great unyielding service
Had a very hard to diagnosis problem, which lead to Hyundai technicians providing guidance who were also stumped. My service adviser Bob Reck provided me with a loaner car and kept me updated throughout the repair process.
Recommended
Bob R. from St. Charles Hyundai responded on 02/25/2020 01:05 PM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
JN
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James N.
Saint Charles, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Service Center I have needed.
Im 48 and purchased 5 new cars over my lifetime. This last one has had multiple minor annoyances that were driving me crazy. Each time the crew has taken me seriously and acknowledged my issue and resolved it. My car seems exactly as the manufacturer had intended it to be. Had my other brands of autos treated me this way I might have been back to them.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/17/2020 12:00 PM

Thank you for the great survey! We appreciate your business here at St. Charles Hyundai!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
TW
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Timothy W.
Saint Charles, MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
GREAT SERVICE!!!
I'm going through a rough time with cancer, they came and picked up my car and serviced it. It was a Blessing they could do this for me! Thank you so much!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/12/2020 05:00 AM

Thank you for the feed back and nice comment. We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
MS
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Michael S.
Saint Charles, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick and easy
Went in for a recall (software update) on my Santa Fe. Drove right in, sat down and had a cup of coffee. Car was ready in an hour as promised. I like the free car wash. Good job to all at St. Charles Hyundai.
Recommended
Brad D. from St. Charles Hyundai responded on 02/05/2020 12:49 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Winfield, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Aways helpful
They go above and beyond. They are honest and reasonable!
Recommended
Brad D. from St. Charles Hyundai responded on 01/20/2020 05:31 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Received a product improvement campaign , made an appointment with my Service Advisor Brad Dean, he had me in and out a quickly while I waited. Brad Dean is my go to guy when I need service.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:38 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
AT
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Alan T.
Wentzville, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine light
Check engine light flashing, had a 10 AM appointment service was completed before 11AM very satisfied.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/29/2019 04:55 AM

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
HT
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Harris T.
St. Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place to do business
They do a great job and have good customer service
Recommended
Bob R. from St. Charles Hyundai responded on 10/11/2019 01:09 PM

Thanks for your great survey ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
SB
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Shirley B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ecellent service
Service on our vehicle is always done in a short period of time, not necessary to have to wait half a day. to complete/
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/09/2019 01:45 PM

Thank you for the great feedback! We lookforward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
JT
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Jane T.
O Fallon, MO
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People are awesome
Excelent
Recommended
Brad D. from St. Charles Hyundai responded on 10/02/2019 12:03 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Saint Peters, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department
very courteous and prompt. Finish in the time they said...
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/23/2019 04:57 AM

Thank you for the positive feedback! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
Verified Customer
Winfield, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
They get you in as soon as possible to see what the problem is and get it fixed quickly.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/13/2019 12:18 PM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Error
Took my car in for a recall, when it was in for that, they messed something else up, spent a week in the dark about the status of my car and having to find rides to and from work and spent time picking up and dropping off my car just to find out it could’ve been avoided in the first place
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/13/2019 12:16 PM

Thank you for the feedback. We apologize for the communication error and we will be reviewing our process with our service team. We hope to make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
RD
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Rhonda D.
Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
They do what they say there going to do when they say there going to do it.
Recommended
Bob R. from St. Charles Hyundai responded on 09/13/2019 04:49 AM

Thank you for the great review ! we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
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