Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / JOHN MEYER
JM

JOHN MEYER

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(142 reviews)
61

Reviews of JOHN MEYER

Verified Customer
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Please fix right the 1st time
Same 4 issues requiring 5 visits each and counting...running out of time off to deal with these minor (I thought) issues. Check in/ out folks are great/ not the problem.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/19/2018 11:51 AM

Thank for you the feedback. I apologize for you have to return for the same issues. We are still waiting for you radio to arrive. I will be in touch as soon as it arrives.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
SS
gravatar
Sarah S.
Manchester, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Waste of my entire day
My car took 2 hours longer than expected and the employee damaged my vehicle to put it short.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/03/2017 12:37 PM

Im glad I got to speak today to discuss your concerns and the changes we have made to insure that you will never have the same experience again. Your business is important to us. We look forward to hearing from you soon.
Thank You.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
JM
JOHN MEYER
DS
gravatar
DANIEL S.
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
2015 Sonata
I had an appointment to address a factory recall and to perform an oil change and tire rotation. When they called to say that my car was ready, I discovered that they had not performed the tire rotation. The service manager said that they would expedite the tire rotation, but I ended up sitting in the waiting room for another 90 minutes before my car was ready. The cashiers seemed genuinely put out that I wanted to use a discount coupon for the service. :-(
Recommended
Bob R. from St. Charles Hyundai responded on 04/04/2016 12:41 PM

Thank you for time to complete survey and your time to discuss this with me.Your feedback will help improve on our service processes in the future.we truly apologize for for your experience and look forward to our future business together !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
JP
gravatar
James P.
Weldon Spring, MO
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customer Verified Customer
10
Category: Service
Overall good service from service writer Rick!
Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2021
Service Type: Repair
7
Category: Service
Average
Work was finally performed after an additional explanation of the possible symptoms by me. I pretty much had to diagnose the problem before they would work on the vehicle since the warranty wouldn’t pay for time to investigate. The repairs only lasted 3 days then reappeared.
JOSHUA H. from St. Charles Hyundai responded on 12/13/2021 09:07 AM

Thank you for the time on the phone today. Thank you for taking the time to fill out the survey.  Your experience is very important to us.  We will continue to try and give you a 5 star experience on every visit and we look forward to helping you with all of your future automotive needs.

thank you,
Rick Bertillo
Service Advisor

Employees worked with
RB
RICK BERTILLO
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Error
Took my car in for a recall, when it was in for that, they messed something else up, spent a week in the dark about the status of my car and having to find rides to and from work and spent time picking up and dropping off my car just to find out it could’ve been avoided in the first place
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/13/2019 12:16 PM

Thank you for the feedback. We apologize for the communication error and we will be reviewing our process with our service team. We hope to make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
JD
gravatar
John D.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No comment
Slow service today
Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:58 AM

Thank you for the review on your recent service. We apologize for the long wait time. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
KC
gravatar
Kim C.
Saint Charles, MO
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
We received a good oil change but it took 2 hours for it to be completed
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/28/2018 02:26 PM

Thanks for the survey we appreciate your business at St. Charles Hyundai with us. I apologize for the inconvienence for how long it had taken the day of your service. We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
MW
gravatar
Michael W.
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
a
a
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/09/2018 10:31 AM

The door handle to repair is currently at our body shop being painted to match your car. We expect it to be ready soon. I'm sorry to hear there is a new sound since we installed the new cabin filter, we will check that out while we are installing the door handle. We will be in contact soon.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Better communication is needed
Did not call me back regarding scheduling a time for drop off. I had to call back to get my car in when I had left a message
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/03/2018 02:09 PM

Thank you for your feedback about your service experience. Communication is an important part of the service process and I'm sorry there was a breakdown in yours. We are always trying to improve our process and your input will be used to make your next visit a much better experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
SS
gravatar
Sri S.
Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Sonata service
Overall average
Not Recommended
Bob R. from St. Charles Hyundai responded on 06/11/2018 04:56 AM

Thank you for your business ,we greatly appreciate you ! please let me know how i can make your next service visit a 5 star
experience ,thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
KW
gravatar
Karen W.
Dardenne Prairie, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Nothing special
Expect it to be washed and vacuumed when returned to me. Never happens
Not Recommended
Bob R. from St. Charles Hyundai responded on 10/16/2017 05:41 AM

Thank you for the detailed survey. This information helps us serve you better in the future. I have noted your account to have vehicle washed on each service! We do greatly appreciate your business and the feed back!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
SM
gravatar
Steven M.
Florissant, MO
2010 Hyundai Elantra To
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Botched repair on recall.
Repairs not done correctly, requiring a second 15 mile trip to have botched repair repaired.
Not Recommended
Bob R. from St. Charles Hyundai responded on 10/11/2017 05:41 AM

Thank you for reaching out to me on cruise control concern ,i look forward to getting it taken care of on friday ! i greatly appreciate your time and your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
O Fallon, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall work
Very little communication on whether anything was wrong during a safety recall check.
Recommended
Brad D. from St. Charles Hyundai responded on 10/03/2017 03:43 PM

We do apologize for the lack of communication you received when picking up your vehicle, We reviewed your paperwork and there were no problems found with any of the recall work done and all the recalls are up to date on your vehicle. Hope to see you soon for regular routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
KK
gravatar
Karen K.
Saint Charles, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/15/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not as good as normal
Service was slower than predicted and job was left unfinished, I had to return to get it done. Not their usual good job.
Recommended
Brad D. from St. Charles Hyundai responded on 08/18/2017 07:23 AM

We do apologize for having to return to have us install the cabin filter, We will for sure make sure your next trip to our dealership will be a five star experience.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
dont complete
offer work and don't perform
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/10/2017 05:51 AM

Your service advisor Brad has been attempting to contact you to learn more about what was missed or not completed at your last service visit. We'd like to complete anything we might have left unfinished and make your next visit a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
JK
gravatar
James K.
St. Louis, MO
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ignition dock/electrical short problem
Not so great...took too long to ID & solve my service problem. Charged labor for dealer's trial/error.
Recommended
Bob R. from St. Charles Hyundai responded on 07/15/2016 06:36 AM

Thank you very much for your business,and the phone conversation to resolve your questions and concerns.your business is very important to us and look forward to your next vehicle service ! thanks again

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
5
Category: Service
Rescore!!
I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Maintenance
5
Category: Service
Good. Cust Serv...Just need more help
Rich was nice patient and very helpful. There needs to be a lot of fine tuning and paying attention to detail when it comes to the maintenance quality on servicing vehicles. Since Covid things have slipped a lot. But overall, I think the front line team do the best they can with what they have.
RICK B. from St. Charles Hyundai responded on 03/29/2022 10:36 AM

Thank you for taking the time out of your day to complete this questionnaire. We highly appreciate it.

We truly value the information provided by you, as your comments will help us in our analysis and will pave the way for further

Employees worked with
RB
RICK BERTILLO
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service.
Recommended
Bob R. from St. Charles Hyundai responded on 08/19/2019 04:56 AM

Thank you for the great review ! we appreciate your business ! let me know how i can make your next service a 5 star experience,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
PB
gravatar
Paul B.
St. Peters, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very friendly personnel
I’ve been going to St. Charles Hyundai since 2006 and I’ve been very happy with their service
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/19/2019 05:19 AM

Thank you for the positive feedback. We hope to make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
RW
gravatar
Richard W.
Saint Charles, MO
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Antenna repair for am radio
Stated previously
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/06/2018 05:54 AM

Richard,
Thank you for feedback on your recent service visit. The headliner had to be removed in order for us to replace your roof antenna. We are glade you had a extended contract to cover the repairs. We hope to make your next service visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.