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SureCritic / Hyundai Dealer / Ciocca Hyundai Of Williamsport / JOLAN POTTER
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JOLAN POTTER

Service Advisor
Ciocca Hyundai Of Williamsport
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 reviews)
69

Reviews of JOLAN POTTER

Verified Customer
Lock Haven, PA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/06/2022
verified customer Verified Customer
1
Category: Service
Loaner cars needed
I was upset when my car was towed to the dealership and no loaner cars were available. When I purchase a vehicle and also finance in an extended warranty , I have higher expectations for care after the sale when a covered problem arises. The other option was to rent at my own expense and be reimbursed when the work was done. That would have been an expensive two weeks. Dealership should increase available loaners. Someone who gave the dealership a large amount of money for a vehicle should expect certain guarantees.
As for customer service, that was better. Jolan took great care to update me along the way and answer questions I had. My one star review reflects on the dealership, not my customer service review.
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Lock Haven, PA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/06/2022
verified customer Verified Customer
1
Category: Service
Loaner cars needed
I was upset when my car was towed to the dealership and no loaner cars were available. When I purchase a vehicle and also finance in an extended warranty , I have higher expectations for care after the sale when a covered problem arises. The other option was to rent at my own expense and be reimbursed when the work was done. That would have been an expensive two weeks. Dealership should increase available loaners. Someone who gave the dealership a large amount of money for a vehicle should expect certain guarantees.
As for customer service, that was better. Jolan took great care to update me along the way and answer questions I had. My one star review reflects on the dealership, not my customer service review.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2022
Service Type: Repair
0
Category: Service
Loaner and warranty
You will be put on a list if they have none. Don’t ask when you buy your vehicle if loaners are readily available because you will be told they are, they are not. Also, if you have a new motor installed per the bearing recall, your motor doesn’t get its own new warranty, it goes off of what your car has left. Not the dealerships fault about the warranty but Hyundai certainly has room for improvement.
WILLIAM N. from Ciocca Hyundai Of Williamsport responded on 04/04/2022 04:00 AM

Hello! I want to thank you for taking the time to review the service department. I see there are a couple items that did not meet your expectations that I would like to have an opportunity to address if possible and see if any resolution can be obtained. I will reach out today via email and phone call to see if we can touch base. I hope you have a fantastic day!

WILLIAM N. from Ciocca Hyundai Of Williamsport responded on 04/07/2022 04:30 AM

I am sorry to see/hear that through the many conversations and attempts to resolve any concerns, we are not able to provide you with the confidence in our department nor provide you the proper services you would like for your vehicle. I certainly hope you have a fantastic day.

Employees worked with
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JOLAN POTTER
Service Advisor
DR
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Dustin R.
Watsontown, PA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Issue unresolved
I'm still having the same issue despite being told that the car is fine. I can't drive more than a half hour without the risk of the car shutting off on it's own.
WILLIAM N. from Ciocca Hyundai Of Williamsport responded on 03/30/2022 04:29 AM

Dustin, would it be possible to speak with you in regards to this concern. Please reach out to me at your earliest convenience. 570-447-0484, Matt Marchiori Service Director.

Employees worked with
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JOLAN POTTER
Service Advisor
MG
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Margaret G.
Benton, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Superb service
From initiating the appointment to have my check engine light "checked" to leaving the dealership with confidence that my vehicle was as good as new, I found Ciocca Hyundai''s service department to be the best I have ever used.
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Berwick, PA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Happy with service!
Our transmission needed to be replaced after 5,000 miles. It was completed in a very timely manner. We were updated frequently about the progress of the job.
Employees worked with
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JOLAN POTTER
Service Advisor
CZ
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Cecile Z.
Mifflinburg, PA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good Service
Service was good and timely!
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Eagles Mere, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
excellent service
The service provided by Jolan was excellent
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Riverside, PA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good service !
Happy with service experience. Will return.
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Lock Haven, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Prompt and friendly service. On time with scheduled service.
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Unityville, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Oil change
Overall good experience
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Williamsport, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer service
Great communication and quick responses to any questions
Employees worked with
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JOLAN POTTER
Service Advisor
BN
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Brian N.
Montoursville, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great fast courteous service. Can’t say enough good things about Dan Hill and the other members of Ciocca.
WILLIAM N. from Ciocca Hyundai Of Williamsport responded on 02/28/2022 12:58 PM

Thank you for the great reveiw

Employees worked with
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JOLAN POTTER
Service Advisor
BR
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Barbara R.
Lock Haven, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
10
Category: Service
Outstanding
Thumbs up
WILLIAM N. from Ciocca Hyundai Of Williamsport responded on 02/24/2022 10:55 AM

Thank you for the great review!

Employees worked with
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JOLAN POTTER
Service Advisor
JP
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JOLAN P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
10
Category: Service
GREAT SERVICE
THE CIOCCA HYUNDAI TEAM IS GETTING BETTER AND BETTER EVERYDAY
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Flemington, PA
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
10
Category: Service
Nothing
Nothing
Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Flemington, PA
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
10
Category: Service
Nothing
Nothing
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
Service Type: Repair
8
Category: Service
Nothing
Nothing
WILLIAM N. from Ciocca Hyundai Of Williamsport responded on 02/21/2022 12:08 PM

Thank you for taking the time to review your recent service visit. We use each of these as chance to grow professionally and are always thankful for the feedback. 

Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Williamsport, PA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Very knowledgeable on services, and what vehicle s were in stock
DOUGLAS B H. from Ciocca Hyundai Of Williamsport responded on 02/21/2022 01:54 PM

thank you anne, we sure do appreciate you

Employees worked with
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JOLAN POTTER
Service Advisor
Verified Customer
Muncy Valley, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Had to schedule a repair with a time constrained schedule and the service center was extremely accommodating to my needs. Repair was quick, with additional input of future repairs that have been scheduled as well in a manner that easily accommodated my work/personal life schedule. Would highly recommend Ciocca Hyundai of Williamsport.
DOUGLAS B H. from Ciocca Hyundai Of Williamsport responded on 01/15/2022 12:25 PM

thank you, we sure do appreciate you

Employees worked with
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JOLAN POTTER
Service Advisor
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