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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVIER OLIVARES
JO

JAVIER OLIVARES

Puente Hills Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0

Reviews of JAVIER OLIVARES

PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customer Verified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2021
Service Type: Repair
Category: Service
Near my house
Very convenience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2021 05:09 PM

Thank you for agreeing to re score.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
Verified Customer
Diamond Bar, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:19 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
YC
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Yessenia C.
Whittier, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
overpriced!!!
was given an amt of around $200 + just to change headlight bulb...did not service my car here.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2020 11:25 AM

Thank you for taking the time to fill out our survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awful experience
Took my car for my battery light going off and they never fixed he problem
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018 11:54 AM

I am sorry that you had bad experience with us.  We will continue to improve ourselves to serve you better next time.  Thank you for taking time and gave us input.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Brea, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean, Service
Sean is helpful and honest with answers to my questions. Thank you Sean
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:01 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
LW
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Leslie W.
El Monte, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Work Done
The dealership did exactly what they were they were going to do and more.
Checked my battery and found it did not pass it's test-they gave me a New battery at No Charge!

Great Job!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 08:05 AM

Hi Leslie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
Verified Customer
Fullerton, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Automate service
Nice job on the semi-annual service and performance of recall repair.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 10:20 AM

Hi,
Thank you for 5 star survey with nice words to Javer.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
The service and people are great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018 07:53 AM

Good morning,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
LH
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Lourdes H.
Whittier, CA
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Our service tech Xaver
He always takes good care of us.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018 08:03 AM

Good morning,

Thank you for taking the time to write a review & your 5 star survey. We are happy to hear our team is taking good care of you. We look foward in seeing you on your next service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
FP
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Felipe P.
Mira Loma, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
2018 Sonata
Always great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2018 07:55 AM

Good morning Mr. Pena,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Diamond Bar, CA
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kindness
All the staffs were so great.
Thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2018 09:31 AM

Good morning,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
LY
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Lysee Y.
Perris, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Service is fast and friendly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/01/2018 07:29 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
NB
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Norma B.
Pico Rivera, CA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car Problem!!
Wow, thank you so much Javer for your prompt attention to my car problem. Had my car tested, it turned out just needed tires, then a little work under the hood work, and now running a lot better. Had no hassle, everything was taken care of and very nice, helpful people in the Puente Hill Hyundai dealer.
Keep Up the Good Work!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/30/2018 08:01 AM

Hi Norma,
Thank you for taking the time to complete our survey.. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CH
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Chong H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
excellent service
Excellent service. Friendly professional staff.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/19/2018 08:22 AM

Hi Dr.
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
LD
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Lisa D.
Hacienda Heights, CA
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Everyone from start to finish was great.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 05:02 PM

Hi Lisa,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received great service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
ET
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Edward T.
Alhambra, CA
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent work and they go the extra yard to make it convenient for the customer
Outstanding!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 03:09 PM

Hi Edward,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
SG
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Selena G.
Whittier, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
They have great customer service, fast and friendly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 10:38 AM

Hi Selena,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
AR
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Ann R.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Excellent customer service! Jae went above and beyond to make sure everything was correct with my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 07:47 AM

Hi Ann,
Thank you for 5 star survey with nice comment to Ann.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
SL
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Sing L.
Fullerton, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Sing Lim
Overall excellent service. Very
professional.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 07:45 AM

Hi Sing,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
Verified Customer
Pomona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE
The service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/12/2018 09:11 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JO
JAVIER OLIVARES
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