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SureCritic / Hyundai Dealer / Tameron Hyundai / JONATHAN ORBE
JO

JONATHAN ORBE

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(65 reviews)
62

Reviews of JONATHAN ORBE

GH
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Ginny H.
Chelsea, AL
2017 Hyundai Ioniq Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Nothing
Very disappointed. I had always put faith in Tameron and it’s sad that it has changed
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/26/2021 01:40 PM

Mrs Hart

You arrived with out an appointment around 4:30 in the afternoon needing your vehicle repaired as soon as possible. We did the best we could to accommodate . We repaired your vehicle given the time frame and work schedule. We also discovered the issue  stems from a water bottle that was left under your seat. We absorbed the expense for you instead of charging you. Given the circumstances I feel as if my team went above and beyond to help you. I am sorry you feel as if your service advisor was rude to you. We spoke in length today about your visit with us to make sure your next visit with us could be more pleasurable. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Hoover, AL
2014 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Got suckered
The final price of my maintenance work did exceeded the quoted price by 150%. When I pointed this out to the service rep, he just looked at me.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/13/2016 06:59 AM

We appologize for any inconvenience.
We do not work on customers vehicle without the customers permision. I will be gald to help you with this matter, because your happiness if very important to me. Fee free to email me at your convenience.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
Employees worked with
JO
JONATHAN ORBE
CG
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Corneshia G.
Birmingham, AL
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Not so happy customer
I was not satisfied when told that I had to pay $600 for a repair that was caused by a recall but due to the time and mileage I will have to pay.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/03/2020 06:16 AM

Mrs. Grant

I understand Hyundai is not willing to cover the taillights. I am sorry for that. We have no controle over there approval. We simply do the work they approve. I hope you can give us a five star survey re score based upon your visit with us. This survey is a direct reflection of our dealership and the service advisor who helped you. 

Thanks

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
WT
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William T.
Shoal Creek, AL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customer Verified Customer
Category: Service
Employee Efforrt
The employees do everything in their power to help the customer
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/07/2021
Service Type: Repair
Category: Service
The day I was there the staff tried very hard but was overwhelmed.
See above
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/09/2021 05:53 AM

Thank you for speaking with us about your visit William. We have re sent another survey for a re score. 

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager from Tameron Hyundai responded on 04/09/2021 12:48 PM

Thanks again for the Re Score Mr. Tevendale. We look forward to your next visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
Verified Customer
Hoover, AL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change took 1&1/2 hours....not great
Not for oil chsnge
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/25/2016 08:12 AM

Mrs. Moore

We apologize for the long wait time for your oil change. We average 30 to 45 min. We have a new Service Writer and in the process of gerating your ticket, he coded it incorrectly which created the long wait. As a token of my apology I would like to make it up to you by offering your next oil change for free. When you visit us again please ask for me. Surveys are a direct reflection of our performance.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
JO
JONATHAN ORBE
KD
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Kaiya D.
Helena, AL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
verified customer Verified Customer
10
Category: Service
Great service
I love this dealership. Anytime I come they always get my car in & out. Great customer service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2022
Service Type: Repair
10
Category: Service
Great
My experience was a great one. My car was in and out.
MARY S. from Tameron Hyundai responded on 01/14/2022 10:54 AM

IT WAS GREAT TALKING TO YOU

Employees worked with
JO
JONATHAN ORBE
Verified Customer
Alabama
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
verified customer Verified Customer
Category: Service
Recall work completed and overall good experience
We just moved to Birmingham so we didn't have an existing relationship with Tameron Hyundai. We came in for recall work, and they identified additional items that needed our attention. Everything was completed within the day and communication was good. Overall, we would recommend.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Repair
Category: Service
Recall work
Good service. Went in for recall work and ended up having a few other items tended to based on their recommendations.
Recommended
MATTHEW A. from Tameron Hyundai responded on 04/13/2021 03:19 PM

Thanks for the kind words and great survey. I also appreciate you given us the chance to service your car. Thanks for deciding to give us a 5 start survey. I have resent that to your email. I look forward to seeing you for your service on your next visit.

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

JOE B., Service Manager from Tameron Hyundai responded on 04/14/2021 04:34 AM

Thank you for the survey. We look forward to your next visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
RR
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Rhonda R.
Pelham, AL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
N/A
N/A
Recommended
Gianna B. from Tameron Hyundai responded on 02/11/2021 10:56 AM

Thank you for the survey, Rhonda. 

Employees worked with
JO
JONATHAN ORBE
NL
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Namon L.
Bessemer, AL
2013 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
the way I was treated
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/02/2020 02:54 PM

Thank you for the survey Namon.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
OC
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Ocie C.
Fairfield, AL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Just a basic oil change.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/25/2016 06:22 AM

Thank you.

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Birmingham, AL
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change experience
The oil change could have been a little faster. Especially since I made an appointment. It was pointless for making it if it was still going to take more than an hour.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/03/2016 09:30 PM

Thank you

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Jemison, AL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Was told probably about an hour before complete and it was less then that
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/23/2016 09:45 AM

Great !

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
GJ
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Gu J.
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A little.busy even in Monday morning
Just a little longer than 1 hour because of busy schedule .
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/31/2016 08:27 AM

Thank you for your business Mr. Jing. We will get you out quicker at your next visit.

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
KD
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Kaiya D.
Helena, AL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
verified customer Verified Customer
10
Category: Service
Great service
I love this dealership. Anytime I come they always get my car in & out. Great customer service
Employees worked with
JO
JONATHAN ORBE
Verified Customer
Alabaster, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Dept.
calling in and scheduling service is a breeze, you actually talk to a person! the Service techs are all friendly and will answer any questions with out making you feel uneducated :)
JOE B., Service Manager from Tameron Hyundai responded on 08/26/2021 10:24 AM

Thank you for the survey

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
JM
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Jonathan M.
Pleasant Grove, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2018 Sonata maintenance
On arrival service manager Joe was very friendly in greeting customers, advisor Matt A. provided great customer service and updated promptly on repairs. Will return to service department
JOE B., Service Manager from Tameron Hyundai responded on 08/20/2021 11:08 AM

Thank you sir.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
SB
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Steven B.
Birmingham, AL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional service experience!
I had a great experience at the Tameron Hyundai service department. I was greeted immediately once I arrived by the service representative. He listened to my concerns about any issues with my 2012 model Elantra. He texted me and kept me informed of any recommendations with my car and informed me when my car was available to pick up. Satisfied customer!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/14/2021 01:00 PM

Thank you for the wonderful survey Steven.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
JT
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Joe T.
Birmingham, AL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Speedy and knowledgeable service
The folks here at Tameron Hyundai know what they're doing and don't provide excess information meant to confuse you into agreeing to unneeded services. They provide the information needed for the task at hand, always asking for permission before making any repairs or adjustments, and work quickly once the services are agreed upon. Their communication was fantastic and really solidified my desire to continue bringing my vehicle to their dealership and service department.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/07/2021 11:02 AM

Thank you for the wonderful survey Joe. I really appreciate the comments about our staff.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
LW
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Lara W.
Birmingham, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Staff was very professional and service was done expeditiously!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/23/2021 08:44 AM

Thank you for the five star survey Lara. We appreciate your business. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
RH
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Robert H.
Alabaster, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tameron Hyundai Service Department
I was able to get a service appointment much sooner than anticipated. The cost of the service was exactly the estimate, and the job was finished at the exact time it was promised. Seamless, professional service experience.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/26/2021 10:41 AM

Thank you for the five star survey Robert.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
JO
JONATHAN ORBE
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