Business Solutions
SureCritic / Fontana Hyundai / JOSE CRUZ-ARROYO
avatar

JOSE CRUZ-ARROYO

Fontana Hyundai
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(41 reviews)
88

Reviews of JOSE CRUZ-ARROYO

KJ
gravatar
Karen J.
Stevenson Ranch, CA
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Sales
Amazing Follow up
Satisfied with the follow up phone call from Vanessa and Miles
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/30/2021
10
Category: Sales
I love Milez
BEST EVER DEALER IN THE WORLD
LORRAINE M. from Fontana Hyundai responded on 11/30/2021 02:02 PM

Thank you Karen for your review. 

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
ANTHONY BOSTON
TA
gravatar
Tamara A.
San Bernardino, CA
2022 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2022
verified customer Verified Customer
9
Category: Sales
Review
Overall a great experience
LORRAINE M. from Fontana Hyundai responded on 01/26/2022 08:35 AM

   good morning thank you for your feedback i will be talking to higher management about this situation .. if you have any questions or concerns we are here to help you ..


 Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
MIGUEL FLORES
Verified Customer
Alta Loma, CA
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
8
Category: Sales
Great Experience!!!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
8
Category: Sales
Great Experience!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.
VANESSA R., CRM from Fontana Hyundai responded on 10/07/2021 02:21 PM

Thank you Alba for your survey return. I apologize on behalf of our dealership for the miscommunication of the delivery process. If you have any questions or concerns please do't ever hesitate to give us a call or feel free to reach to me directly. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
ANTHONY BOSTON
SR
gravatar
Sophia R.
Fontana, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Sales
One of the best car buying experiences
I have never felt so at ease purchasing a car. The whole process was easy and took less time than any other car buying experience. I would refer Fontana Hyundai to family and friends. Trevor our salesman was wonderful and when I’m ready to buy another car I hope he’s there to help us.
LORRAINE M. from Fontana Hyundai responded on 01/31/2022 09:13 AM

Good Morning Sophia thank you for the 5 star ..if you have any questions or concerns we are always here to help you ..


                               Thank You


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850
                                                              

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
TREVOR CLARK
BC
gravatar
Bobby C.
Fontana, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Sales
Great buying experience!!
We had a great experience and purchased 2 vehicles. We had great service from our Sales Rep all the way down to financing and will definitely recommend Fontana Hyundai!!
LORRAINE M. from Fontana Hyundai responded on 01/28/2022 02:40 PM

good afternoon bobby thank you for taking the time to fill out our survey we appreciate  our customers feedback ...if you have any questions or concerns we are here to help you..




Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
TREVOR CLARK
FD
gravatar
Flordeliz D.
Fontana, CA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Sales
Happy and satisfied with Santa Cruz : )
Satisfied, it has the power that i never expect for a four cylinder truck, cute and good designed.
LORRAINE M. from Fontana Hyundai responded on 01/26/2022 02:18 PM

   good afternoon flordeliz thank you for taking the time to fill out our survey.. if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
RM
RAFAEL MORALES
avatar
JOSE CRUZ-ARROYO
avatar
AMAYRANI ALVAREZ
GF
gravatar
George F.
Rancho Cucamonga, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Sales
Great Experience
From the beginning to the end every associate was court, pleasant and helpful.
LORRAINE M. from Fontana Hyundai responded on 01/21/2022 03:15 PM

good afternoon george thank you for taking the time to fill out our survey ..if you have any questions or concerns we are always here to help you..


Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
DYLAN YOUNG
VH
gravatar
Vicki H.
Diamond Bar, CA
2022 Hyundai Santa Fe Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customer Verified Customer
9
Category: Sales
Melissa Martinez is a Fontana Hyundai Treasure
I dreaded the prospect of entering a dealership and car shopping. What a pure pleasure and surprise it was to encounter Melissa Martinez at Fontana Hyundai. She exuded warmth and competence and fun. There was no pressure. She went out of her way to anticipate what we might want to know and had it at the ready. I swear, there was one thing I didn’t particularly like about the car we ended up with, and I voiced it to Melissa. SO sincerely, she talked about that feature in a way that I came to LOVE it. Magic. Ok yeah, that’s good sales, but wow, it worked, because she is the real deal. You aren’t being gaslighted. You can bring your squirmy 8-year old. She became his idol by the end, and she appeared delighted by him (though it made a ton more aggravation for her I’m sure).
This experience with Melissa transformed my ideas of car shopping. Only thing is, she needs to clone herself, or else I always have to shop at Fontana Hyundai from now on.
LORRAINE M. from Fontana Hyundai responded on 01/12/2022 02:33 PM

good afternoon vicki thank you for filling out our survey we appreciate your positive feedback..if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
MELISSA MARTINEZ
DM
gravatar
Deborah M.
San Bernardino, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Sales
Great Experience
The Sales Person, Millez Boston helped make the purchase of our new car very Pleasant. He was very knowledgeable in regards to the vehicle we purchased, gave us great insight and took the time to show us all the great features and how they function, never felt rushed. A very welcomed and warm atmosphere. Thank you Hyundai Fontana!
BIANCA S. from Fontana Hyundai responded on 01/10/2022 03:46 PM

good afternoon deborah thank you for filling out our survey we appreciate our customers feedback..if you have any questions or concerns we are always here to help you.


Bianca Saenz 
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
ANTHONY BOSTON
DS
gravatar
Donnelle S.
Murrieta, CA
2022 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Sales
Great buying experience
I don’t usually like to buy from dealerships and I told myself I would never buy new again but Fontana Hyundai and their whole team made this buying experience enjoyable. We were there for the majority of the day however we did buy two vehicles and negotiated them separately so that prolonged our time there. Miles our product specialist was great! He was very patient and not pushy and we appreciated his honesty and knowledge the most. Would definitely recommend anyone who is looking into getting a new vehicle to visit Fontana Hyundai!
BIANCA S. from Fontana Hyundai responded on 01/10/2022 03:08 PM

good afternoon donnelle thank you for your positive feedback we are very happy to hear that you had  a great experience here at fontana hyundai. if you have any questions or concerns we are always here to help you..


Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
ANTHONY BOSTON
MA
gravatar
Michael A.
San Bernardino, CA
2022 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Best Hyundai dealer ever ! FAMILY OWNED !!
Fontana hyundai gave me a second chance and i thank them !
BIANCA S. from Fontana Hyundai responded on 12/31/2021 08:19 AM

good morning michael thank you for the positive feedback . we are very happy to hear our customers have a great experience her at fontana hyundai .. if you have any questions or concerns we are here to help you..




Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
AMAYRANI ALVAREZ
JG
gravatar
Jesus G.
Baldwin Park, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Valeria was a great salesperson
Valeria was very helpful and professional, she made me feel at ease, not pushy at all, I had an excellent experience
BIANCA S. from Fontana Hyundai responded on 12/30/2021 11:45 AM

good morning jesus thank you for taking the time to fill out our survey we appreciate your positive feedback ..if you have any questions or concerns we are here to help you ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
VALERIA NAVARRO
CB
gravatar
Courtney B.
Moreno Valley, CA
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
10
Category: Sales
Great Experience
As a first time buyer, I was very hesitant on purchasing a new car. Angel made me feel comfortable and confident with my purchase! He made sure to show me all of the features on the car and made the buying process less nerve wracking. I had a great experience with Angel and would definitely recommend Fontana Hyundai!
BIANCA S. from Fontana Hyundai responded on 12/28/2021 04:24 PM

good afternoon courtney thank you for taking the time to fill out our survey we appreciate to hear positive feedback for our customers .. if you have any questions or concerns we are here to help you..


bianca saenz 
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
RM
RAFAEL MORALES
avatar
JOSE CRUZ-ARROYO
avatar
ANGEL SAUCEDO
MH
gravatar
Michael H.
Fontana, CA
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
10
Category: Sales
Smooth leasing experience
I had an excellent experience at this location. Travis was extremely professional and answered all my questions i had about their car models and specifications. He was very personable and i never felt pressured to commit to a vehicle or deal. The managers were very flexible as well and made this whole experience smooth. I highly recommend anyone looking for a hyundai to check this place out.
BIANCA S. from Fontana Hyundai responded on 12/28/2021 12:39 PM

good afternoon michael thank you for taking the time to fill out our survey we appreciate hearing our customers positive feedback ..if you have any questions or concerns we are here to help you..


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850 

Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
TREVOR CLARK
JB
gravatar
Jessica B.
Fontana, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customer Verified Customer
10
Category: Sales
Fontana Hyundai is the place to buy your next vehicle process was easy, and pleasant.
The Sales Team at Fontana Hyundai were pleasant to work with. My purchase was
More than I hoped for. I will return to purchase in the future.
BIANCA S. from Fontana Hyundai responded on 12/22/2021 03:23 PM

good afternoon jessica thank you for filling out our survey we appreciate your positive feedback ..if you have any questions or concerns we are here to help u ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
MELISSA MARTINEZ
Verified Customer
CA
2022 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customer Verified Customer
10
Category: Sales
Na
Na
BIANCA S. from Fontana Hyundai responded on 12/21/2021 08:54 AM

good morning thank you for your time in filling out our survey we appreciate your positive feedback your feedback is valuable to our dealership ..if you have any questions or concerns we are always here to help you..

bianca saenz 
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
ANTHONY BOSTON
Verified Customer
Calimesa, CA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customer Verified Customer
10
Category: Sales
Customer 2021 December
Thank you Hyundai Fontana for getting me into a sport car that I want it was worth the wait. They treat you like family and they do everything they can to get you a car of your choice I give 100 stars ?
BIANCA S. from Fontana Hyundai responded on 12/20/2021 08:43 AM

good morning thank you for your 5 stars its good to hear our customers have a good experience here at our dealership..if you have any questions or concerns we are always here to help you..



bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
ANTHONY BOSTON
Verified Customer
Rialto, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customer Verified Customer
10
Category: Sales
Great experience
Very satisfied with my experience
BIANCA S. from Fontana Hyundai responded on 12/17/2021 03:51 PM

good afternoon laura thank you for your time thank you for your 5 star we are happy to hear your experience here was was a good one ..if you ever have any questions or concerns we are here to help you..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
BR
BRIANNA REYES
Verified Customer
Long Beach, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
10
Category: Sales
Staff was awesome n amazing
Hyundai was amazing to us thank you so much
BIANCA S. from Fontana Hyundai responded on 12/15/2021 10:41 AM

good morning for taking the time to fill out our survey we appreciate your time and your positive feedback we love to hear our customers experience here at our dealership.. if you have any questions or concerns we are always here to help you ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
avatar
JOSE CRUZ-ARROYO
avatar
CARLOS ROJO
Verified Customer
Claremont, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Sales
Valerie was outstanding. Would buy from her again
Had an overall excellent expierance. Just didn't like not getting the invoi e price when I asked for it. Got it after agreement on price and then I asked why don't I just go through Costco to get a final price. That when JC sId that's what he does. I was very surprised to hear that and Ctua l y I was nature that I got a Costco price.
BIANCA S. from Fontana Hyundai responded on 12/08/2021 10:06 AM

GOOD MORNING THANK YOU FOR TAKING THE TIME TO FILL OUT OUR SURVEY WE ALWAYS APPRECIATE OUR CUSTOMER'S POSITIVE FEEDBACK. IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE HERE TO HELP YOU.



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER 
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850 

Employees worked with
avatar
LISA SALCEDO
avatar
JOSE CRUZ-ARROYO
avatar
VALERIA NAVARRO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.