JOSE HERNANDEZ

Thank you for your feedback. 

Thank you for taking the time to speak with me today and as I stated I will replace the visor at no cost to you. The visor was ordered on 12/20/2020 and once the visor arrives we will reach back out to you. If you could please rescore your service advisor to a 5 star if she gave you great customer service. I sincerely apologize for what happened and will make sure I address it with my detail department so it never happens again.

Good morning, your parts have arrived and we can install it when it is convenient for you and can be done while you wait. Should be able to have this done within an hour.

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to all of our clients. We have tried our very best to accomadate your needs as effeciently as possible, unfortunetly where you needed to be taken was 20 miles from our dealership and we could not accomadate that request due to the pandemic also while trying our best to be efficient for each and every one of our customers. Thankfully we were able to reinburse for your Uber rides and provide you with the best customer service possible. Thank you for being a customer at Pohanka Hyundai. 

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Ms. Barnes-Hill. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. Please take the time to rescore this survey on how you felt the dealership reached out to you and appropriately took care of your concerns. We look forward to taking care of the stains you addressed in your survey. Thank you again!

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. If there is anything more that we can do for you as a valued client, to brighten your outlook on your service visit with us, please let me know. Please let us know if we resolved your concern and thank you for being a part of the Pohanka Family!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Thank you for your review and for choosing Pohanka for your service Calvin. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Thank you for your review Sandra. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Thank you for your feedback William. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Thank you for your feedback Kieyrra. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.