JP

JAMES POWERS

Hyundai of Wesley Chapel

Overall Rating

4.7

(1026 reviews)

69

Reviews of JAMES POWERS

SP

Sabine P.

Tampa, FL

2015 Hyundai Sonata

ReScore Review™

03/03/2022

Verified Customer

10

Category: Service

Follow up from service issues

I wanted to say that I am very happy that Hyundai of Wesley Chapel to take my concerns into consideration and address the issues with my car and finally found a resolution of the problem with my car. I am very happy that they were able to seek out assistance with the manufacture and repair the transmission issue that I had and even resolve the headlight issue I am now having. They provided a car for me to drive so I am able to go to work and take my son to and from all his soccer games especially in the busiest time of his season. I want to say thank you to AJ especially because he always takes great care of me and my car!!! I even might purchase the Kona once she gets her license because that car is perfect for anyone who is a beginner driver!!!

Original Review

02/10/2022

Service Type: Maintenance

0

Category: Service

Poor communication

I have always trusted Hyundai of Wesley Chapel with my car since getting my second car from them instead of the Hillsborough dealership because they always tell me the truth about my car but I feel now they are pushing me to try to buy new car when I just got a new engine and there is less than 90k miles on the car . As a single parent of 2 and paying college tuition for myself and my child and it’s not easy to go buy a new car and be in debt forever for a car. I understand it’s a business but being con

PAIGE P. from Hyundai of Wesley Chapel responded on 02/10/2022 08:29 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Tampa, FL

2020 Hyundai Tucson

01/28/2022

Service Type: Maintenance

Verified Customer

0

Category: Service

Servicing at Wesley Chapel Hyundai

I was told by the finance director when I purchased the car that I could only have it serviced at Wesley Chapel Hyundai, Which wasn't true. When I called to set up my servicing for my warranty, I had to wait for my appointment for 2 months to have the work done. By waiting this long I lost benefits from my warranty which I then had to pay for. Had I known, I would have had my car serviced at several locations in Tampa before then. I will not be returning for any servicing at Hyundai of Wesley Chapel.

PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2022 12:24 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Wesley Chapel, FL

2019 Hyundai Santa Fe

ReScore Review™

11/19/2021

Verified Customer

8

Category: Service

Above and beyond to ensure everything is taken care odd

John is tremendous at making you feel known and not like just another customer. When I had a small problem with my service, he made sure to address my concerns quickly and thoroughly. The facility is clean and welcoming.

Original Review

11/19/2021

Service Type: Repair

2

Category: Service

Lacking attention to detail.

The attention to detail needs to be improved.

PAIGE P. from Hyundai of Wesley Chapel responded on 11/19/2021 01:37 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Land O Lakes, FL

2012 Hyundai Santa Fe

07/26/2021

Service Type: Repair

Verified Customer

Category: Service

Bad Customer service

They make you feel that they are doing you a favor by servicing your vehicle. When you arrive they all make a point to not acknowledge your existence and not one person wants to help, the are "always busy" and when one finally feels that they have to greet you, they make you feel like they are doing you a favor. The new lady was rude and not helpful. When I asked her for my multi point inspection report, she ignored me and when I asked again, lied and told me that they don't give this out. I've been going to this dealership since I bought my vehicle there in 2012 and they always give a copy of the inspection report or at least send me a text where I can see the report. She lied and said that wasn't available at all. Poor customer service it used to be a bit better.

Not Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 05:43 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

BH

Brian H.

Largo, FL

2019 Hyundai Kona

03/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

Worst service ever!

Joke of a dealership. Service work is horrible. Lost my keys. Had 4+ visits for tint warranty work(still done wrong), missing paint on new car. Last visit my tires were maxed out to 49 psi( car is 33). They act like I'm a burden and annoying. Will never return to this location ever again!

Not Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 03/24/2020 12:13 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Wesley Chapel, FL

2014 Hyundai Santa Fe Sport

11/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Worse service ever here.

Poor communication leads to poor service.

Not Recommended

JOHN W C. from Hyundai of Wesley Chapel responded on 11/15/2019 01:21 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with

Verified Customer

Land O Lakes, FL

2014 Hyundai Tucson

10/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Poor Service Department That Does Not Honor Offers Its Dealership Solicits

Scheduled an oil change for our vehicle based on a discount offer sent to us by Hyundai of Wesley Chapel. Service Advisor did not give us the offer, even though it was valid, making it sound like it was not good for our vehicle. The offer was for a $21.99 oil change. Instead, we end up with a $59.99 oil change that totals almost $75.00 after shop and disposal fees, more than three times the prices. We take excellent care of our vehicle, but we always leave this dealership paying hundreds of dollars in extra service expenses. After buying three cars from Hyundai since 2001, two from this dealership, this will be the last Hyundai we will purchase in our household.

Not Recommended

JOHN W C. from Hyundai of Wesley Chapel responded on 10/04/2019 06:28 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with

Verified Customer

Wesley Chapel, FL

2013 Hyundai Genesis Co

01/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sorry service

Rotated my directional tires.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/14/2019 03:50 AM

Thank you for your response! We apologize about the rotation issues on your directional tires. We will address that with the staff moving forward to make sure we learn and doesn't happen again. I have forwarded this survey and information to the Service Manager, Keith Flynne, and someone from that location will be reaching out to you today to try and rectify the issues. We will be reaching out to you soon.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

KD

Kiersten D.

Dade City, FL

2017 Hyundai Ioniq Hybr

11/28/2018

Service Type: Repair

Verified Customer

Category: Service

Mechanic couldn't fix a flat tire

My mother in law brought the vehicle in because my wife went to go to work and found the tire flat. My father in law aired up the tire and the vehicle was driven to the service facility. The tech working the vehicle told mother in law there is nothing wrong with the tire. she explained to him that it was flat this am but he still sent her on her way. Not two hours later my mother in law was picking up my wife from work and the tire was flat again. they had to have it towed to your facility and get an uber home. Completely dumbfounded by the fact a customer brings you a car and tells you the tire was just flat and you do nothing! Especially when the vehicle has no spare. Had the tire went flat or blown out on the highway someone could have died.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 11/30/2018 03:51 AM

Thank you for your response, Kiersten! We totally apologize about the issues you experienced last visit, that was not our intention. We have had a word with the technicians since you returned and addressed the issues about the thoroughness of the tire inspection, we should have caught the puncture the first time. I see you have talked with our Service Manager Keith Flynne about the issues you had and I hope he provided you with the help you were seeking. Please feel free to reach out to us if we can assist you further, we are here for you! We hope we can have another opportunity to change your perception and make things right for you on the next service visit. Happy Holidays to you!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

MC

Mahdu C.

Tampa, FL

2012 Hyundai Sonata

10/28/2018

Service Type: Repair

Verified Customer

Category: Service

Up sell services not needed

We changed both filters ( engine and cabin) day before the service and the service team came back with recommendation to change the filters saying they were dirty. This is 2nd time happening and never come back again.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/29/2018 03:33 AM

Thank you for your response, Mahdu! We appreciate your business and feedback :) We totally apologize about the recommendation issues you had last visit, that was not our intention. We will address this with the team and also the technicians so we can improve moving forward. I will forward this information to our Service Manager, Keith Flynne, so he is aware as well. I do see a recommendation for the cabin air filter from last visit. For the issues, I have notated your account with a complimentary cabin air filter replacement for future use with no expiration. If you have any more details regarding the visit please let me know. I hope James was great with you otherwise during your service visit.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

CB

Colandra B.

Tampa, FL

2014 Hyundai Sonata

ReScore Review™

07/17/2018

Verified Customer

Category: Service

Awesome Job

Jay was awesome!

Not Recommended

Original Review

07/17/2018

Service Type: Maintenance

Category: Service

It is what it is

Need people that are actually doing to listen to the customer and fix the issue they have with their vehicle.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/17/2018 10:29 AM

Thank you for your response, Colandra! We appreciate your business and feedback :) I apologize about the issue you continue to have regarding the noise. Have we ever performed a ride along with you to try and confirm the noise while you're driving the vehicle with one of our technicians? We can try and duplicate the noise together so you can pin point the noise when it happens. Let me know and we can place you in a rental vehicle at no charge while we check it out for you. This survey does reflect Jay directly and if he was great please rescore him a 5 star for his portion he would appreciate that. I can send you the rescore email for him. Please let us know if you would like to come in for the ride along and see if we can replicate the noise together and go from there. Please feel free to reach out to me if I can assist you further.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/17/2018 10:47 AM

Thank you for your rescore!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

MG

Michael G.

Spring Hill, FL

2017 Hyundai Elantra

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

This is a crap way to treat someone who has paid for 7 or 8 dif cars from you.

All the rubber was taken off the 2 front tiers to the metal cord . He said it was not the tiers it was the alignment and that was done by you 3000 miles ago. If that is the case then you owe us 280.00 for 2 new tiers. And he said that if it was the tiers he said its not your fault in any way and we have to take it up with the tier company witch tells me you don't back up anything the car was made with. We made them give us the tiers and told them before hand . We had to go back because they did not put them in the trunk . After buying 7 or 8 cars from you in the past 6 years why would I ever want to buy another from you ever again. My wife feels belittled every time she ever steps foot on your lot for service and so I need to always for her. It took 180 days just to fix a phone volume problem because they told her over and over again its her phone not the car . I finally had to go and tell them and it was fixed in 3 minuets because it was a setting on the car.
Time will tell if the same thing happens again . If my wife did not turn her car on and happened to need air in one of the tiers and see how bad it was she may have died coming home that night on the Suncoast going 60 or 70 miles per hr. with both tiers blowing out and shredding at the same time .

Why should I ever buy another car form you ever again if this is the way we have been treated since your old Business manager left your company .

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/24/2018 07:22 AM

Thank you for your response, Michael! We appreciate your business and feedback :) I totally apologize for the tire issue you are having. I am currently looking into the situation to see what we can do to assist and I apologize we forgot to place them in the trunk for you and that you had to return. Please reach out to me if you have more information related to the tires and what happened with them thats not notated on the repair orders I have. I hope James was great to you personally and hope he provided you with 5 star service, this survey does reflect him personally. Let me see what I can come up with and I will be in touch. My contact info is below if you would like to email me additional information regarding the tire issue.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

ZC

Zuriel C.

Tampa, FL

2013 Hyundai Sonata

04/26/2018

Service Type: Repair

Verified Customer

Category: Service

Make sure what you discuss on phone is what are getting.

Sadly after years of great service and 5 Hyundai cars, my last service was so bad I lost money and time and had to go to another shop to get my car fixed.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/27/2018 03:26 AM

Thank you for your response, Zuriel! We appreciate your business and feedback :) I apologize our pricing was not comparable to the other shop quote. We do use factory components and also have a factory trained technician working on the vehicle. You also receive a 12 month 12000 mile parts and labor warranty for any defects or workmanship issues within that time frame. I hope James was great with you otherwise, this survey does reflect him personally and if you were happy with his service please rescore him a 5 star he would appreciate it so much! For the communication issue and price discrepancy, I have notated your account electronically with a $119 store credit for future use on any service. We do value you as a customer and hope to see you again. Please feel free to reach out to me if I can assist you further.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

JR

James R.

Wesley Chapel, FL

2017 Hyundai Azera

ReScore Review™

04/26/2018

Verified Customer

Category: Service

Made things right

Had a problem. They handled it

Recommended

Original Review

04/11/2018

Service Type: Repair

Category: Service

Over charge

Over chargef

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 08:09 AM

Thank you for your response, James! We appreciate your business and feedback :) I am sorry about the troubles you had last visit and I am sorry to hear about your surgery, I hope you are recovering well. We do charge for the tire patch if a road hazard plan is not present but what I can do is notate your account with a store credit of $33.16 for future use in service, we do appreciate your loyalty. This survey does reflect James personally, if you were happy with his service and with him please rescore him a 5 star he would greatly appreciate it! Please feel free to reach out to me if I can assist you further. We hope to see you again and hope you are feeling better.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 08:55 AM

Thank you for your rescore!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

LO

Leroy O.

Lutz, FL

2012 Hyundai Tucson

04/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

missed opportunity to excel, losing a devoted customer.

Failed to meet minimum standards for the last time.

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

PH

Peter H.

Wesley Chapel, FL

2012 Hyundai Genesis

03/02/2018

Service Type: Repair

Verified Customer

Category: Service

Pete

Will not go back

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:44 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

JH

James H.

Plant City, FL

2017 Hyundai Tucson

02/28/2018

Service Type: Repair

Verified Customer

Category: Service

send to upper managment

not happy

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 02/28/2018 01:05 PM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

MG

Michael G.

Spring Hill, FL

2017 Hyundai Elantra

02/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

You riped me the hell off

From Michael A Gordon Spring Hill

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 02/03/2018 11:25 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

VC

Vanessa C.

Land O Lakes, FL

2014 Hyundai Elantra

11/03/2017

Service Type: Repair

Verified Customer

Category: Service

Do Not Trust Them

Work wasn't completed in a timely manner, they felt the need to be spiteful because they were not getting paid commission for the services they were having to do because I am a family member to an employer at one of the dealerships therefore they put me at the last of the list and forced me to wait till closing.... for an oil change because they were angry. I am not an idiot and knew the entire time what was going on.

Not Recommended

Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/06/2017 06:21 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724
tmorgan@yourautogiant.com

Employees worked with

OD

Orlando D.

Tampa, FL

2011 Hyundai Sonata

10/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Change of oil

are always late for oil change even with an appointment. not reliable

Not Recommended

Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/30/2017 05:43 AM

Thank you for your response and we appreciate your business Orlando. I apologize about the issues for the wait time, we are trying to correct that by adding staff to accomodate our growth. I have notated your account with a compliemtary oil change and tank of gas for the troubles again, we know your time is valuable and we will make adjustments to improve for the future. Thank you for the feedback and we hope to do better by you next visit.

JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com

Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/30/2017 05:44 AM

This survey is a direct reflection of James, if you were happy with his service please rescore him a 5 star.

JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com

Employees worked with

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