Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.
Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.
Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.
Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.
Thanks so much for your review, Alicia! We apologize about the issues you had last visit, that was not our intention. We do wash and vacuum vehicles upon request and I am sorry we did not offer that to you during your visit. For the issues, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine service for future use. We do hope to see you again and have another opportunity to service your vehicle. I hope James was great otherwise and provided you with 5 star service. Please don't hesitate to reach out if we can assist you further, we are here for you!We appreciate you and hope to see you again soon!
Thanks so much for your review, Kathryn! We totally understand about the cost of ownership regarding the Genesis and we apologize about the maintenance costs. We do go by the owners manual servicing guide and this is typical on a 60000 mile Genesis. But we do value you as a customer and want to help out the next visit. For the issue, I have notated your account with a complimentary oil change for future use with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please let us know if we can assist in any other way, we are here for you! We appreciate you and hope to see you again soon!
Thank you for your response, Robert We appreciate your business and feedback :) We apologize about the recommendation interval for the filters. We typically go by visual inspection and did not have access to seeing the last time you replaced them. I hope James was great with you otherwise and provided you with 5 star service besides the recommendation conflict. We hope to see you again soon. Please feel free to reach out if we can assist you further, we are here for you!
Thank you for your response! We apologize about the rotation issues on your directional tires. We will address that with the staff moving forward to make sure we learn and doesn't happen again. I have forwarded this survey and information to the Service Manager, Keith Flynne, and someone from that location will be reaching out to you today to try and rectify the issues. We will be reaching out to you soon.
Thank you for your response, Juan! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!
Thank you for your response, Kiersten! We totally apologize about the issues you experienced last visit, that was not our intention. We have had a word with the technicians since you returned and addressed the issues about the thoroughness of the tire inspection, we should have caught the puncture the first time. I see you have talked with our Service Manager Keith Flynne about the issues you had and I hope he provided you with the help you were seeking. Please feel free to reach out to us if we can assist you further, we are here for you! We hope we can have another opportunity to change your perception and make things right for you on the next service visit. Happy Holidays to you!
Thank you for your response! We appreciate your business and feedback :) We totally apologize about the long wait time you experienced, we are working to add staff to accommodate the growth. For the inconvenience, I have notated your account with a complimentary oil change for future use with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please feel free to reach out if we can assist with anything else, we are here for you! We hope to do better by you and hope to have the opportunity to serve you again!
Thank you for your response, Mahdu! We appreciate your business and feedback :) We totally apologize about the recommendation issues you had last visit, that was not our intention. We will address this with the team and also the technicians so we can improve moving forward. I will forward this information to our Service Manager, Keith Flynne, so he is aware as well. I do see a recommendation for the cabin air filter from last visit. For the issues, I have notated your account with a complimentary cabin air filter replacement for future use with no expiration. If you have any more details regarding the visit please let me know. I hope James was great with you otherwise during your service visit.
Thank you for your response, Oksana! We appreciate your business and feedback :) We totally apologize for what transpired last visit, that was not our intention. We should have been more clear with our communication and this probably would have been avoided. There was some disconnect from the technician to the advisor then to you and we need to improve and make sure those disconnects don't happen again. We have voiced this issue with the staff and hope this doesn't happen again but we still do apologize that it happened to you in the first place. You have been coming to our service department for a long time and we do value you as a customer. I unfortunately cannot undo whats been done but I can offer a $100 store credit good towards any future services with no expiration date to show we do want you to return and we do value you as a customer for all these years. I am happy Jay took care of you for the refund and bill correction. We hope you give us another opportunity in the future and we hope to do better by you if given that opportunity. Please don't hesitate to reach out if we can assist you further, we are here for you!
Thank you for your rescore Oksana! We hope to see you again soon and thank you for talking to me and giving us another opportunity.
Thank you for your response, John! We appreciate your business and feedback :)
Thank you for your response! We appreciate your business and feedback :) We apologize again for the delays you experienced last visit. We will look at our scheduling allocation and also increase our staff to alleviate those wait times. We understand 2 hours is an excessive amount of time for an oil change but we are working to try and figure out what we need to do to shorten those times once and for all. We hope you give us another chance and i have notated your account with a complimentary oil change for future use with no expiration. Please feel free to reach out to me if there are any other comments or suggestions you have for us, we are always open to feedback. I hope James was great with you otherwise and provided you with 5 star service. We do hope to see you again and we are here for you. I hope your experience next time is a better one.