JR

JOSHUA D RIDPATH

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

CM
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Christine M.
Elkhorn, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Woodhouse SERVICE is AWFUL
Would recommend you run as far away from this dealership as possible!
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2021 06:11 AM

A representative of Woodhouse Hyundai will be contacting you shortly to assist you in resolving the situation.

John V. Piatt
Service Manager
402-592-1007 Ext 18080
john.piatt@woodhouse.com
Employees worked with

MT
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Mary T.
Omaha, NE
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2020
verified customer Verified Customer
Category: Service
The people are nice but they have not solved my issues with problems on my Tucson.
I have since found that my wiper fluid and antifreeze was not filled at my last service That does not seem right.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2020
Service Type: Maintenance
Category: Service
It is terrible they don’t take me seriously in anyway shape or form.
It is terrible they don’t take me seriously in anyway shape or form.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/03/2020 10:06 AM

Thank you for taking the time to visit with my advisor Josh. Please put your trust in Josh knowing that he will do everything possible to resolve your concerns. Per Josh's request I am sending a rescore request.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with

DK
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Diana K.
Waterloo, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor service
Poor service and diagnosis
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/08/2020 09:21 AM

Thank for taking the time to visit with Josh Ridpath. Per Josh's request I am sending a rescore request. Thank you for choosing Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/10/2020 08:00 AM

Resending rescore request

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/16/2020 01:26 PM

Hoping that you will rescore us. I sent you a rescore request early last week. The window to rescore will close after 6/18. I you dont see it in you email box please check your spam folder.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with

CG
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Clark G.
Omaha, NE
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customer Verified Customer
Category: Service
Did not give up
I had a difficult electro-mechanical repair that they had to get the Hyundai engineers involved. It is fixed and I have my beautiful car back.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2020
Service Type: Maintenance
Category: Service
Bolt on computer geeks.
Evidently not mechanic on sight. They replace parts till symptoms stop.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:52 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:52 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:53 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:53 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Listen to your customer issues
You need to rethink your customer service
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/01/2019 05:36 AM

Sorry to that your service experience was not to your liking. The advisor did everything he could to meet your expectations. 

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with

DH
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Dawn H.
La Vista, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Terrible experience
I brought my car in with 4000 miles for the first oil change. On my way home it was making a terrible noise. I immediately brought it back. They fixed the problem they caused, but did not offer to refund me for the oil change.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/19/2019 06:26 AM

Sorry that you had to return due to loose rear mudguard. Thank you for choosing Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with

LA
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Leon A.
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Leon Albrecht
Been there twice to fix driver side window switch not working. Still not working correctly. Clunking in rear end not fixed, pretty sure it's the ball joints but the repair people can't anything. Whirling helicopter noise in front end at speed over 30 mph and grinding noise when turning left. Still can't find the problem.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/11/2019 10:40 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with

PS
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Pradeep S.
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Worst customer servixe
They said it wpuld take me 1 hour but made me wait for iver 4 hours
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/30/2018 05:09 AM

.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with

RS
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Rosa S.
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not happy
Recommended services wish they would have been explained better.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 05/29/2018 06:26 AM

Thank you for talking the time to visit with me.  Again I apologize for the service.  If you need anything in the future please let me know.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with

Verified Customer
Omaha, NE
2014 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor diagnosis
They know there is a problem but they can’t fix it without a computer code to tell them what the problem is. What happened to mechanics who could diagnose and repair problems without a computer?
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/16/2018 10:24 AM

I would like to assist you in getting your concern resolve. Unfortunately todays vehicles have evolde somewhat over the last 10-20 years making diagnosising them very high tech. Computer diagnostic equipment is an everyday essential tool in all automotive repair facilities.

I will be reaching out to you today to get more informaion about your problem.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/18/2018 09:42 AM

Have you had a chance to speak with your wife about a day yet? My offer still stands for a loaner if needed.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/19/2018 10:43 AM

Thank you for dropping off you vehicle for me to re-inspect again. I am sending you a rescore request. Our goal is always 5 stars, if you feel that your concerns were re-addressed to your satisfaction please rescore. Thank you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/26/2018 11:15 AM

Would appreciate if you would consider rescoring us after your last service visit.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

SL
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Stacey L.
Omaha, NE
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
verified customer Verified Customer
Category: Service
Jeremy
I had a bad experience did my review within an hour Jeremy called me to fix the matter. That really makes a diffrence to me
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2018
Service Type: Repair
Category: Service
The people
Bad service this time on my recall.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/13/2018 05:59 AM

Thank you for taking the time to visit with me.  I apologize for the service.  I look foward seeing you March 5th.  Please if you need anything else please let me know.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with

Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Comminication was lacking
Not good
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/14/2017 09:32 AM

I apologize for the miscommunication. Jeremy Sullivan, our drive manager will be making contact to get more information. Thank you for taking the time to complete the survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Was NOT told it would be MUCH longer time wait!
Some of the people are helpful, but some doesn't care if your there or not.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/09/2017 05:34 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

BF
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Brenda F.
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not going back
Took over 8 hours to look at my vehicle, then did not have the option for rush delivery of the part due to the time of the day. Damaged the lining inside my car door for the diagnosis when there was no need to do so. Wanted $500 to fix something when the part was less than $100 and took less than 30 minutes to fix. Very high diagnosis fees that are not deducted from the cost if you choose to have the repairs done. Next vehicle will NOT be purchased from them, and I'm not happy that they bought the Hyundai business from Baxter.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 05:21 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

DP
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Dawn P.
Papillion, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Squeaky brakes on vehicle with 6,000 miles
Poor communication, took too long, issue not resolved
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 08:23 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

JM
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Judy M.
Omaha, NE
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Service comment
Telling me I needed something that I did not.
Not Recommended
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/06/2017 12:58 PM

Please contact me regarding this service visit, please. I tried contacting you by phone but only got voice mail and did leaves a message. Please contact me at your earliest convenience.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/07/2017 11:33 AM

Tried contact you by phone today but your mail box is full. Would appreciate speaking with you regarding this service visit. Please call.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/13/2017 01:17 PM

Still trying to contact you regarding you survey comments. You voice mail box is still full. Please contact me at your earliest opportunity.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

SL
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Stacey L.
Omaha, NE
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2016
Service Type: Repair
Category: Service
John piat
He is the reason why i would come bacl
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/06/2016 09:23 AM

Thank you for taking the time to speak to me today. Again I apoligize for the inconveience. Your business is very important to us. I have sent a letter out to you per our conversation. I hope that it meets with your approval. Woodhouse Hyundai looks forward to seeing you again. Happy Holidays

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad Customer Service
Discriminatory against minorities.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/06/2016 09:32 AM

I look forward to speaking to you regarding your service visit. Please call me when you have a few minutes to visit.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/12/2016 08:18 AM

After speaking with you briefly last week I was hoping to hear back from you. Please call me back at your earliest convienence. Thank you. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/16/2016 01:12 PM

Hoping that you can find a minute to contact me regarding your service visit. Look forward to talking to you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Bellevue, NE
2016 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Lackluster service
Had to have sagging headliner repaired on my 2016 vehicle. I had my vehicle detailed and service day prior to bringing it in. Received my car back to find feet prints thought my hole vehicle. The from and back windows covered in the glue tar they repaired with. They broke my visor bolt and told me they had to order a new one and would call once it arrived. We are now at 3;weeks since the job and not a callog any kind. To verify is my roof headliner had arrived I had. To call myself. This has been very lackluster service.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/09/2016 09:14 AM

Thank you for taking the time to speak to me regarding your poor service experience. Again, I apoligize for the condition your vehicle was returned to you and would like to reimburse you for any out of pocket expenses you occurred correcting it. Please reconsider my offer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
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