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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Council Bluffs, IA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customer Verified Customer
Category: Service
Redemption
The service advisor contacted me to apologize after my service complaint of taking so long and not notifying me. Much appreciated.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/08/2021
Service Type: Repair
Category: Service
Disrespectful of Time
The staff took an extra hour and a half to do the service on my vehicle and did not notify me of the extra time or update me on my vehicle status.
Not Recommended
Zach H. from Woodhouse Hyundai Of Omaha responded on 04/08/2021 02:33 PM

We are sorry to hear we didn't meet expectations.  We will have the advisor contact you soon.
Thank you.

Employees worked with
JR
JOSHUA D RIDPATH
CM
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Christine M.
Elkhorn, NE
2013 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Woodhouse SERVICE is AWFUL
Would recommend you run as far away from this dealership as possible!
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2021 06:11 AM

A representative of Woodhouse Hyundai will be contacting you shortly to assist you in resolving the situation.

John V. Piatt
Service Manager
402-592-1007 Ext 18080
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DB
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Dana B.
Murdock, NE
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Woodhouse Hyundai
I would definitely recommend Woodhouse. Everyone I have ever dealt with has been very efficient, kind, and knowledgable.

I would not, at this time, recommend a Hyundai. In the past when I have had a defective engine or known someone who has, on a different brand of vehicle, the 100,000 warranty was placed on the new engine as the warranty was paid for on a good engine, not a defective engine. At this time, Hyundai is only willing to place the remainder of the 100,000 mile warranty on the new engine that replaced the defective engine. I didn't pay for a warranty on a defective engine, that was not my fault it was the fault of Hyundai.

I would recommend a Woodhouse business to a friend but not Hyundai.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
MT
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Mary T.
Omaha, NE
2019 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2020
verified customer Verified Customer
Category: Service
The people are nice but they have not solved my issues with problems on my Tucson.
I have since found that my wiper fluid and antifreeze was not filled at my last service That does not seem right.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2020
Service Type: Maintenance
Category: Service
It is terrible they don’t take me seriously in anyway shape or form.
It is terrible they don’t take me seriously in anyway shape or form.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/03/2020 10:06 AM

Thank you for taking the time to visit with my advisor Josh. Please put your trust in Josh knowing that he will do everything possible to resolve your concerns. Per Josh's request I am sending a rescore request.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DK
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Diana K.
Waterloo, NE
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor service
Poor service and diagnosis
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/08/2020 09:21 AM

Thank for taking the time to visit with Josh Ridpath. Per Josh's request I am sending a rescore request. Thank you for choosing Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/10/2020 08:00 AM

Resending rescore request

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/16/2020 01:26 PM

Hoping that you will rescore us. I sent you a rescore request early last week. The window to rescore will close after 6/18. I you dont see it in you email box please check your spam folder.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SR
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Stacie R.
Council Bluffs, IA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and Fast!!
Very accommodating and very fast
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:52 AM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
CG
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Clark G.
Omaha, NE
2014 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customer Verified Customer
Category: Service
Did not give up
I had a difficult electro-mechanical repair that they had to get the Hyundai engineers involved. It is fixed and I have my beautiful car back.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2020
Service Type: Maintenance
Category: Service
Bolt on computer geeks.
Evidently not mechanic on sight. They replace parts till symptoms stop.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:52 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:52 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:53 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/04/2020 09:53 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2011 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Listen to your customer issues
You need to rethink your customer service
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/01/2019 05:36 AM

Sorry to that your service experience was not to your liking. The advisor did everything he could to meet your expectations. 

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RS
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Richard S.
Omaha, NE
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair
Need to do a better job checking my vehicle for the noise, instead of trying to sell me an alternator that later checked out OK. To expensive.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Needs improvement on the Service side
90 mins for an oil change and tire rotation, not sure why it takes so long. Plus they hand you $1,000 worth of repairs they feel that need to be completed.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/16/2019 09:26 AM

Your service visit consisted of an oil change, tire rotation and Hyundai service campaign to update the electronic control module. 90 minutes is the average completion time for these 3 services combined.
As a courtesy to you, our customer, we performed a complimentary vehicle inspection. Results from that inspection is presented to you. Maintenance services are based on Hyundai recommendations for this area. Under no circumstances are you required to perform these service.
Thank you for choosng Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SF
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Steve F.
Omaha, NE
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service. Knowledgeable employees, Josh is great
Great knowledgeable employees. Explained everything in detail.
Josh was very helpful
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/05/2019 04:03 PM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JH
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John H.
Omaha, NE
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
7500 mile maintenance
expensive
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
DH
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Dawn H.
La Vista, NE
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Terrible experience
I brought my car in with 4000 miles for the first oil change. On my way home it was making a terrible noise. I immediately brought it back. They fixed the problem they caused, but did not offer to refund me for the oil change.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/19/2019 06:26 AM

Sorry that you had to return due to loose rear mudguard. Thank you for choosing Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JM
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Jerry M.
Gretna, NE
2017 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Over priced
Nothing, services way over priced, that's what you get when you go to a dealership...Hyundai makes a great car, but the service lane is a rip off.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/25/2019 12:08 PM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
WM
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Warren M.
Omaha, NE
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional, customer focused, competitive
Routine oil change and checkup
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/11/2019 09:26 AM

Thank you for the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
service needs improvement
not at this time, service dept. needs improvement
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 05/23/2019 07:31 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Should not try to upsell your customers on recall visit
Should not try to upsell your customers on recall visit
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 05/15/2019 06:48 AM

As a service to all of our customers we perform a thourogh vehicle inspection on every service visit to keep you, the customer, well informed on the condition of your vehicle. The vast majority of our customers appreciate it.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Council Bluffs, IA
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Could be better
I only use Woodhouse for recalls as they have consistently shown they are no better than an independent shop.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 05/08/2019 02:17 PM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
ME
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Molly E.
Omaha, NE
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Easy
Forgot to call me when part camebin but otherwise a ok
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/02/2019 12:41 PM

I apologize for you not being notified when your part arrived. Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
ST
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Sue T.
Omaha, NE
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
So so oil change
Service completed
A bit expensive and staff treated customers customer like..."what do u need? Wait over there...next"
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/05/2019 10:34 AM

I am hoping that you will visit with me regarding this service visit. I left you a voice mail on 4/2 @10:00am. I look forward to visiting with you.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
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