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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

RD
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Richard D.
Omaha, NE
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Woodhouse keeps its promise!
I have been doing business with Woodhouse Hyundai for several years and each time a service appointment is made, service personnel surprise me with their excellence in knowledge and ability to keep their word. They keep the client updated with information regarding the vehicle, and, there are no surprises when the vehicle is picked up. Excellent staff and workmanship. Never once have I been disappointed.

Questions? You bet! However, they are addressed in a professional and caring manner by the staff. Even the personnel that valets the customer to and from Woodhouse show the care and the concern demonstrated by all the team members of Woodhouse! I am more than pleased with the service at Woodhouse Hyundai...no problems here!
Recommended
Zach H. from Woodhouse Hyundai Of Omaha responded on 07/29/2021 12:16 PM

Thanks for the great review Richard!!  We will continue to work hard and give a great service experience!

Employees worked with
JR
JOSHUA D RIDPATH
LM
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Linda M.
Omaha, NE
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowledgeable, efficient, clean, personable.
I was happy with the ease of booking and checking in. Staff were knowledgeable about the issue with my vehicle. Waiting area was clean and comfortable. They were efficient and the waiting time was acceptable. Overall it was a good experience.
Recommended
Zach H. from Woodhouse Hyundai Of Omaha responded on 07/29/2021 05:47 AM

Thanks for the awsome review score Linda!  Hope to see you for the next service!

Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Ashland, NE
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
I love my Hyundai! After a full year I’m even more in love with it. And I’ve convinced my parents and now they’re looking into getting a new Hyundai, too!
Recommended
Zach H. from Woodhouse Hyundai Of Omaha responded on 06/21/2021 05:11 AM

Glad to hear you had and exceptional service visit!  Thanks for the great score!

Employees worked with
JR
JOSHUA D RIDPATH
MD
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Michelle D.
Omaha, NE
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service personnel are friendly and knowledgeable
I didn't buy my Palisade at Woodhouse, but I do love their service department. This issue we had been tracking for awhile and they never gave up or told me I was crazy
Recommended
Zach H. from Woodhouse Hyundai Of Omaha responded on 06/07/2021 05:56 AM

Thanks for the great review score Michelle!

Employees worked with
JR
JOSHUA D RIDPATH
BM
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Barb M.
Omaha, NE
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The maintenance center provides such great service.
The maintenance center takes really good care of my Accent. The guys are kind, courteous and honest. I have always had a good experience. Make sure you keep Josh, he is a true asset to your center
Recommended
Zach H. from Woodhouse Hyundai Of Omaha responded on 04/21/2021 01:26 PM

Thanks for the great review Barb.

Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Council Bluffs, IA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customer Verified Customer
Category: Service
Redemption
The service advisor contacted me to apologize after my service complaint of taking so long and not notifying me. Much appreciated.
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
HM
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Howard M.
Omaha, NE
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Always treated good.
They act like they appreciate my business.
Service is fast and good.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/31/2021 06:04 AM

Thank you for the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18080
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MD
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Michelle D.
Omaha, NE
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
Service department is top notch!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/30/2021 08:12 AM

Thank you for the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18080
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RD
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Richard D.
Omaha, NE
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Woodhouse IS the place!
For over 5 years we have had an on-going relationship with Woodhouse Hyundai! We have found that sales & service were the number 1 item we were looking for when we purchased our vehicle . During this tenure, we have discovered that honesty and integrity work hand in hand between the customer and the business. Woodhouse Hyundai exemplifies this to the max! Questions??? They are answered. Care of your vehicle is always utmost in the mind of the service personnel....no worries here!

Many dealerships in the Omaha area talk of their service department...however, Woodhouse PROVES that what they say, they follow through with example. The staff at Woodhouse not only talks the talk.........they WALK THE WALK! The service department personnel is personable, approachable and reliable! YOU CAN COUNT ON THEM!

No worries from this client/customer. They have proven themselves to us as proud owners of a Santa Fd!

Thanks Woodhouse team for proving yourselves over and over! You are the greatest!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/22/2021 05:52 AM

Thank you for the 5 star ratiing and for being part of our Woodhouse family!

John V. Piatt
Service Manager
402-592-1007 Ext 18080
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
KS
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Ken S.
Omaha, NE
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE
LIKED WOODHOUSE WAY OF DOOING BUSINESS
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/27/2021 11:01 AM

Thank you for the 5 star rating. We appreciate your patronage and for being part of the Woodhouse Auto Family

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
HM
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Howard M.
Omaha, NE
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
maitenance
Done correctly
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/27/2021 11:07 AM

Thank you for the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customer Verified Customer
Category: Service
Service
Thanks for getting my car in the same day it broke down to get fixed.
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
LP
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Lisa P.
Omaha, NE
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai sales and service excell!
Great customer service! I felt respect for both me and my vehicle.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/12/2021 05:29 AM

Thank you for the 5 star rating and for being part of our Woodhouse Auto Family!

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customer Verified Customer
Category: Service
Service
Thanks for getting my car in the same day it broke down to get fixed.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/08/2021
Service Type: Maintenance
Category: Service
repair
ok
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/08/2021 11:36 AM

A respresentative from Woodhouse Hyundai will be contacting you shortly.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RD
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Richard D.
Omaha, NE
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Another superior experience!
Woodhouse Hyundai continues to prove their word is their bond to the customer. Promises fulfilled and, if there is a delay for any reason, they are quick to inform the customer as to the reason for the delay. Having been a customer of Woodhouse Hyundai for many years, I never have to worry, nor have the slightest concern about something being overlooked, or the work not being completed to my satisfaction....

From the moment the vehicle is dropped off, to the notice that the vehicle is ready, I have always experienced superb, quality, and a sterling experience of complete trust in their expertise of repair, maintenance, and cost savings!

Thank you WOODHOUSE HYUNDAI....you all are the greatest!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/10/2020 01:10 PM

Wow, thanks for the great comments! We appreciate the 5 star review also. Happy Holidays from the Woodhouse Auto Family.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MC
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Michael C.
Omaha, NE
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
i found their staff friendly and professional
same as above
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/20/2020 06:24 AM

Thank you for the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MT
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Mary T.
Omaha, NE
2019 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2020
verified customer Verified Customer
Category: Service
The people are nice but they have not solved my issues with problems on my Tucson.
I have since found that my wiper fluid and antifreeze was not filled at my last service That does not seem right.
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
KW
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Kim W.
Omaha, NE
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Service!
Always receive great service!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/03/2020 10:03 AM

Thank you for the 5 star rating and for being part of the Woodhouse Family!

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
CF
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Craig F.
Omaha, NE
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customer Verified Customer
Category: Service
Service is Excellent
Josh and the service team are definitely NOT the problem. The problem with my previous review is the issue with the vehicle itself. Josh and the technicians I've spoken with treated me with respect and gave immediate and concise answers to my questions. Josh has been prompt with any requests I've had and has gone so far as predicting my needs and having things prepared in advance. Woodhouse automotive in general has been very attentive and forthcoming with me in everything dealing with this vehicle and the transactions involving it. I will and DO recommend Woodhouse to all my friends and acquaintances and family who are in the market. My only disappointment is with the vehicle itself. I have owned Several Hyundai vehicles and I have touted them to everyone I know, but this is the first vehicle that has given me any trouble.
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
CF
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Craig F.
Omaha, NE
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customer Verified Customer
Category: Service
Service is Excellent
Josh and the service team are definitely NOT the problem. The problem with my previous review is the issue with the vehicle itself. Josh and the technicians I've spoken with treated me with respect and gave immediate and concise answers to my questions. Josh has been prompt with any requests I've had and has gone so far as predicting my needs and having things prepared in advance. Woodhouse automotive in general has been very attentive and forthcoming with me in everything dealing with this vehicle and the transactions involving it. I will and DO recommend Woodhouse to all my friends and acquaintances and family who are in the market. My only disappointment is with the vehicle itself. I have owned Several Hyundai vehicles and I have touted them to everyone I know, but this is the first vehicle that has given me any trouble.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2020
Service Type: Repair
Category: Service
Cascade of Warning Lights with No Explanation
I purchased a Hyundai Tucson Limited model. It currently has less than 4,000 miles and has been in the shop 3 times now with the same problem. For NO Apparent reason ALL of the Driver Assist warning lights come on at random times, disabling ALL of the driver assistance devices. The warning lights include, ABS, Lane Keeping Assist, Front Collision Assist, Auto Hold, and Traction Control. The Cascade disables all of these features. Sometimes shutting it down and restarting the vehicle will re-engage all features. There is no common cause for this. One time I turned on the headlights during the day and they all came on. This has happened in light and heavy traffic and on an open road, at speeds from 15 to 75 mph. Hyundai is "working on it". This is the 4th Hyundai vehicle I've purchased and I've never had problems with them until this one.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/28/2020 12:49 PM

Thank you for taking the time to speak with my advisor concerning your Hyundai. Per his request I am sending a rescore request. Thank you for choosing Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
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