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SureCritic / Hyundai Dealer / San Leandro Hyundai / JOSEPH SAMIMI
JS

JOSEPH SAMIMI

Customer Experience Manager
San Leandro Hyundai
"Sometimes things happen..."
I have learned that when an issue arises that may be out of your control, it is what you are willing to do to make it right.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(17 reviews)
63

Reviews of JOSEPH SAMIMI

Verified Customer
San Francisco, CA
2022 Hyundai Ioniq 5
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Sales
Great car, great service
I'm loving the Ioniq5. The dealership made the process smooth and easy. Thank you!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
7
Category: Sales
Overall good experience except for pricing
Overall the dealership experience was good. Main downside was having to pay 7k over msrp but I guess that’s the reality of the market these days.
JOSEPH S. from San Leandro Hyundai responded on 03/07/2022 05:56 PM

Thank you for the feedback.

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
Verified Customer
Alameda, CA
2022 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
8
Category: Sales
Great experience
Alex was very good in explaining all the options we had with purchasing the car I wanted.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/16/2022
6
Category: Sales
Good experience
I knew the vehicle I wanted.
The limited financing options were disappointing.
JOSEPH S. from San Leandro Hyundai responded on 01/16/2022 03:03 PM

Hello Giorgia, 

Thank you for your feedback. This is Joe the sales manager here at San Leandro Hyundai, that worked to make your deal happen and got you a really amazing rate based on your credit, and gave you time to transfer funds. Can we please set up a time to talk, we worked really hard for you so I want to know what we could have done better to improve our customer satisfaction. Will you please give me some of your time when possible? My email is jsamimi@carnamic.com

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
JS
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Jagpreet S.
Union City, CA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
verified customer Verified Customer
Category: Sales
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2021
Category: Sales
Great experience !!
Had a great experience buying my New car from them. Great after Sales Service.will definitely recommend them.
Recommended
JOSEPH S. from San Leandro Hyundai responded on 06/08/2021 05:35 PM

Thank you for spending the time with me on the phone to express your concerns, you are a part of our family now and I don't want any member of my family to think that we do not care. With love, respect, and gratitude for your business.

Best,
Joe Samimi

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
DL
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Douglas L.
Alameda, CA
2021 Hyundai Kona Ev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2021
verified customer Verified Customer
Category: Sales
I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai
I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2021
Category: Sales
I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai
I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.
Recommended
NASSER M. from San Leandro Hyundai responded on 06/01/2021 02:21 PM

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
SJ
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STEVEN J.
Los Gatos, CA
2022 SANTA CRUZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2022
verified customer Verified Customer
10
Category: Sales
Great dealership
My salesman was great. Very responsive to my concerns, especially in light of the chip shortage resulting in a vehicle shortage. Different from many dealerships they were not asking for added dealer markup. They sold the Santa Cruz for MSRP. And I did not have to suffer through hours of sitting at a desk while my salesman had to go speak to a manager. Most of the tedious paperwork was done online. Even the finance guy was really good. He listened to me, offered me various options but there was no painful hard sell. I would certainly buy another car from them in the future, maybe an electric Ioniq 6. Worth the 30 minute drive away from the various automobile rows in San Jose, Santa Clara and Fremont, all who wanted a $3,000 to $5,000 mark up.
Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
CS
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CARIDAD S.
San Francisco, CA
2022 SANTA CRUZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customer Verified Customer
10
Category: Sales
Smooth Transaction
This dealer is the best! Everyone especially MARK is very helpful, kind, easy to talk with, listens, and keeps his word.
Thanks to the entire staff for excellent service and listened to your customers.
Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
Verified Customer
Daly City, CA
2022 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2022
verified customer Verified Customer
10
Category: Sales
Great exprience!
Chen was very helpful and patient. He made sure we were comfortable with the decisions we made. He made the whole process easy for a first time buyer!
Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
JA
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Jason A.
Hayward, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customer Verified Customer
10
Category: Sales
Great all around experience
Alex and joe were great during the whole process. Went above and beyond all my needs.
NASSER M. from San Leandro Hyundai responded on 03/22/2022 04:39 PM

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
Verified Customer
San Francisco, CA
2022 Hyundai Ioniq 5
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Sales
Great car, great service
I'm loving the Ioniq5. The dealership made the process smooth and easy. Thank you!
Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
Verified Customer
Alameda, CA
2022 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
8
Category: Sales
Great experience
Alex was very good in explaining all the options we had with purchasing the car I wanted.
Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
LP
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Lou P.
Oakland, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
9
Category: Sales
Easy purchase
No complaints except not enough inventory at current times
NASSER M. from San Leandro Hyundai responded on 11/02/2021 01:07 PM

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
LG
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Luis G.
Daly City, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customer Verified Customer
10
Category: Sales
recommend san leandro hyundai
good service, good sales person, very professional, overall experience very good!
NASSER M. from San Leandro Hyundai responded on 09/30/2021 12:37 PM

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
Verified Customer
Sunnyvale, CA
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2021
verified customer Verified Customer
7
Category: Sales
Good overall experience
The dealer was nice and resourceful, but the dealership manager rushed the paperwork of the car and didn't make us feel very confident about the things we were signing. I also did not receive the second key of my car yet, and am awaiting that.
NASSER M. from San Leandro Hyundai responded on 09/08/2021 11:50 AM

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
CM
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Christian M.
Oakland, CA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customer Verified Customer
Category: Sales
By your care here, simple as that.
I have already written a review on Google. I was treated professionally, with kindness and respect. I felt that I was taken seriously and treated fairly. I am very happy with my new car, and almost sad now that my daily commute isn't longer.
Recommended
NASSER M. from San Leandro Hyundai responded on 08/13/2021 12:25 PM

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

 

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
Verified Customer
San Mateo, CA
2021 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customer Verified Customer
Category: Sales
Helpful and Responsive Sales Personnel
Alex was a sales person that helped me. He was very easy to work with.
Recommended
NASSER M. from San Leandro Hyundai responded on 07/06/2021 02:12 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
KT
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Kimberley T.
Hayward, CA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Sales
A satisfied customer
Max is the man!!! He was totally awesome and understanding. He made sure I got exactly what I wanted.
Recommended
NASSER M. from San Leandro Hyundai responded on 06/11/2021 05:47 PM

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
DL
gravatar
Douglas L.
Alameda, CA
2021 Hyundai Kona Ev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2021
verified customer Verified Customer
Category: Sales
I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai
I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.
Recommended
Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
DC
gravatar
Denise C.
San Leandro, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customer Verified Customer
Category: Sales
“Amir Ebart” best car sales guy ever! Ask for him.
If your in need of a vehicle. San Leandro Hyundai is the best. You’ll receive the best service and the best warranty any dealership can offer. Can’t beat that!
Recommended
NASSER M. from San Leandro Hyundai responded on 04/26/2021 01:09 PM

Good Day,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

Please call me at 510-347-3000 so we can assist you with getting your car looked at.


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
ZM
gravatar
Zachary M.
Daly City, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customer Verified Customer
Category: Sales
Top Notch
I was promptly greeted and dealt with in a professional manner. I was nervous about this purchase as it’s my first car, but quickly felt reassured after speaking with my customer care rep -Alex- and just looking at the top-notch vehicle I now have. Great environment and even better people running the establishment.
Recommended
KHALED A. from San Leandro Hyundai responded on 04/08/2021 09:18 PM

Good Evening,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

Please call me at 510-347-3000 so we can assist you with getting your car looked at.


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Khaled Ali

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
MF
gravatar
Michael F.
Oakley, CA
2021 Hyundai Kona Ev
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2021
verified customer Verified Customer
Category: Sales
NASSER M. from San Leandro Hyundai responded on 03/26/2021 11:26 AM

Thank you for taking the time to review us. We take this feedback as an opportunity to learn and grow. I would appreciate the opportunity to go over your experience.

Please feel free to call me at 650-784-3937 or nasser@moussagroup.com

Thank you!
Nasser Massis

Employees worked with
JS
JOSEPH SAMIMI
Customer Experience Manager
Displaying Review 1 - 20 of 21 in total
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