JS

JUSTIN SPURLOCK

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

BW
gravatar
Boyd W.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
Right on time to take our car back to do the oil and oil filter change. Everything was done in an hour. The staff are always so pleasant and helpful.
Bought our car here 5 years ago and have had the service done here every time since purchase. Thank you so much!!!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/09/2020 01:51 PM

 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JG
gravatar
Janice G.
Saint Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
verified customer Verified Customer
Category: Service
Third set of tires from this dealership
Almost 40,000 miles per set of tires. Best deal seems to be at the dealership. Buy 3 by one for a dollar. Going on 8 years with this vehicle. The service department is the best.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/04/2020
Service Type: Maintenance
Category: Service
Losing faith in Hyundai quality
Have been going to this dealership exclusively for six years. general service has been great. The car has been well maintained and always garaged. Then the starter goes out for no reason. And no reasonable explanation. Quite a few recalls but they were taken care of. Now they have to replace a tail light. Third problem we've had with the brakes light on vehicle . Small plastic shark fin piece on antenna fell off $360 plus labor. Wife was wanting to buy a new Palisade replaced his vehicle but I'm not sure. I've lost faith in Hyundai
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2020 06:28 AM

 We thank you for taking the time to share your service visit with us and our sincere apologies for the uncharacteristic level of service you received. During these unusual times, we have been working on processes to insure our guests and employees safety. Once again, I am sorry and  thank you for bringing this to our attention so we may improve our processes. We will be following up with you shortly to try and make this right. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2020 07:08 AM

Thank you for speaking with Justin today and while we strive to exceed expectations, we do occasionally slip. We greatly appreciate you letting us know so we may use this information to better our organization. I hope Justin's follow up with you showed our commitment to you and while it doesn't make up for our mistakes, we will be sending out  $50 compensation , as a  gesture of goodwill to you so we may begin to earn back your faith in us. 

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MP
gravatar
Michael P.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership
Always great service and pricing. Staff very frendly and helpful
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/09/2020 12:54 PM

 We greatly appreciate you taking the time to share your service experience and kind words with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

SL
gravatar
Stephen L.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Greatest dealer in North Florida
Knowledgeable. Friendly. Courteous. Value.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2020 12:56 PM

 We greatly appreciate you taking the time to share your service experiences with us and your kind words. Our service team enjoys reading how we are doing and is the best form of flattery. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
verified customer Verified Customer
Category: Service
car alarm purchase and programming
Some one (Justin) cared about my review enough to contact me. Wonderful feeling for me.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2019
Service Type: Maintenance
Category: Service
Alarm remote replacement
Great.. Nice people
Not so great... Too slow
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/10/2019 12:23 PM


  Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time needed to complete your service. Justin, your service consultant will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2019 05:31 AM


 We appreciate you speaking with Justin and taking the time to bring this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RS
gravatar
Russell S.
St. Augustine, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor management
Sales department is good but it's all downhill from there
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2019 05:59 AM


 Thank you for sharing your service experience with us. Our sincere apologies for any inconvenience this has caused. We will contact the sales department and see why this was not implemented into your files and see how we can have it corrected. Justin, your service consultant will be reaching out to you to get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LM
gravatar
Lucy M.
Ormond Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
verified customer Verified Customer
Category: Service
Mrs. Lucy Mennie
Very considerate service writers
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2019
Service Type: Maintenance
Category: Service
Lucy Mennie
Courtesy service writers
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2019 01:07 PM


 Thank you for taking the time to share your service experience with us. Our apologies for any inconvenience this may have caused. We appreciate you taking the time to speak with Justin today and allow us the opportunity to try and make this right. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RN
gravatar
Robert N.
Ponte Vedra Beach, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
verified customer Verified Customer
Category: Service
This is a dealership with helpful, friendly associates
Although I initially had an issue with a repair price quote (an honest mistake, I'm sure) Justin and the management team stepped up and corrected it.

I've now purchased 2 cars here and have recommended this dealership to friends.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2019
Service Type: Maintenance
Category: Service
Bait and Switch or limited knowledge and bad info?
I've always liked this dealership until my recent experience. I was told over the phone that my problem would be covered at no charge and drove two hours round trip only to find it would run me $400. to install a $3.00 defective part.
Not Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 12:30 PM

Thank you for letting us know and Justin will be 
following  up with you on this repair.
Sorry for the inconvienced this issue  has caused you
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 12:32 PM

 Thank you for the feed back and Justin has asked to have the survey sent back to you for a rescore, thank you

Employees worked with

Verified Customer
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
verified customer Verified Customer
Category: Service
Resolved
Thanks so much for your attention to addressing my concerns regarding my recent service review.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/19/2018
Service Type: Maintenance
Category: Service
Know your job
needs serious improvement
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/20/2018 05:26 AM


 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2018 12:28 PM


 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Ponte Vedra, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customer Verified Customer
Category: Service
Great Service
The Service was great, all items needed was done in a timely fashion.
Recommended

Verified Customer
Ponte Vedra, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customer Verified Customer
Category: Service
Great Service
The Service was great, all items needed was done in a timely fashion.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2021
Service Type: Maintenance
Category: Service
Could.have been better
They have a problem with making appointments. It failed once when called the dealer and made appointment, arrived and told I did not have an appointment. The second time I made appointment on line received a date and time, it was confirmed. Then got another notice this time the time was different. When called to dealership they had not record of my appointment. Called the supervisor for service department and he got me an appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/20/2021 08:57 AM

 Thank you for taking the time to share your service experience with us and for bringing this to our attention. Our sincere apologies for any inconvenience this may have caused and we have reached out to our reservation company for answers. Justin, your service consultant will be following up with you as we are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TG
gravatar
Thomas G.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai of St. Augustine = Exceptional Dealership
Nearing 70 y/o so I have done business with many car dealerships in numerous different cities and Hyundai of St. Augustine is by far the best car dealership I have ever encountered. Starting with New Car Sales, they are not pushy and listen to what your objectives are in purchasing a new car and their prices are very competitive with other dealerships and they don't load new cars up with dealer add-ons like paint and/or fabric protection, pin strips and things like that.

The finance people are very professional and do not aggressively push extended warranty or service packages.

The service department is great and everyone from the Service Manager, Service Advisors and Service Technicians are very professional and helpful and are very clear as to what service and/or repairs are going to cost and their service prices are very competitive with independent auto repair shops.

No dealership is perfect but after many new cars this is the best one I have done business with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2021 06:49 AM

 We greatly appreciate you taking the time to share your experiences with us and your kind words. Our dealership teams are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service aDepartment
Good Service Advisor Timely return of car
after car servicing and car wash.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/02/2021 01:48 PM

Thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

KP
gravatar
Karin P.
Green Cove Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
The service manager,Joe King, was exceptionally helpful in resolving the problem with my car.
Many thanks!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2021 12:54 PM

 We greatly appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MR
gravatar
Michelle R.
Saint Augustine, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good but curious of free service not performing work till you have to pay
Not sure why they didn’t address the new noise while under complimentary service! Makes you feel as though they’re waiting till you have to pay
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2021 10:10 AM

 Thank you for taking the time to share your service experience with us. Justin, your service consultant will be following up with you shortly. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JB
gravatar
James B.
Ponte Vedra, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Why we like Hyundai of St.Augustine
We are very pleased with service department,
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2021 06:23 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our Service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
the service was good as always
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/02/2021 08:37 AM

We greatly appreciate you taking the time to share your service experience and speaking with Justin. We utilize your candid feedback to help us continually improve our processes. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JT
gravatar
Jose T.
Palm Coast, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good service
quick and friendly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2021 11:58 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

KM
gravatar
Kerry M.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good personable service
Took care of all problems and concerns
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2021 06:18 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

SN
gravatar
Stanley N.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
First visit
As a first time purchaser of a Hyundai product I was very impressed with the service dept.
I was told a time service would be completed and it was completed well before that time which surprised me. The shuttle service was great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2021 12:50 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.