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JEFFREY WINCHEL

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Verified Customer
Verona, WI
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
verified customer Verified Customer
0
Category: Service
Defective oil pressure switch
I did not receive any communication from Hyundai regarding this issue which was clearly their fault. Zimbrick did not address any of their customer service issues I outlined.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2021
Service Type: Maintenance
0
Category: Service
poor customer service via Zimbrick not scheduling the appoint made in person, incomplete estimate of cost and 4 days of in shop time to complete a 3.5 hour job.
This Hyundai Santa Fe has only 33,350 miles on it and the oil pressure switch was leaking oil at the threads. The part cost $35.00, the repair required 3.5 hours of labor and $840.61 in additional parts for a total cost of $1354.91! In-spite of the warranty, I was told that this vital engine part is not covered. Given all of the issues Hyundai is having with engines, I believe that they need to stand behind their product and warranty,
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/30/2021 03:22 PM

I am sorry that you still feel this way. I am disappointed that on one hand you can praise the service on the Tucson and then when it doesn't go the way you are hoping, you bash the product and our staff by giving us the 1 star review. Even before this review, I had consulted up the chain of Hyundai and Zimbick. In both cases, I ran into a dead end on your behalf. Like I said, sorry you still feel this way.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/20/2022 02:22 PM

Hi David,

I am sorry that you did not receive my emails in regards to your concern. I will reach out to you on Monday and we can review what I sent you on the phone. What would be the best time to call?

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Madison, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
7
Category: Service
Timely repair but good accommodations
Like many businesses, I'm aware that Hyundai has struggled because of Covid-19 protocols, staffing, but a large-scale recall affecting numerous engine models (mine included), and this made extremely busy and while at times working shorthanded. Although timely in repair, I feel Hyundai did a fair job to accommodate me during the time they had my vehicle with a loaner and ensure my vehicle would return safely and fully operational upon its completion.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2021
Service Type: Repair
0
Category: Service
Untrustworthy and Poor Communication
They attempted to have me pay for repairs towards a new engine (over $2700) after only driving it 17k and owning it for three years. After two and a half weeks of poor communication and me fighting for answers, they had a Hyundai rep evaluate my vehicle for warranty repair. This was approved. I was then told I would have to wait 1-2 months to have my vehicle back because they had over 30 cars needing new engines due to a faulty engine model that was produced between 2010-2014. My vehicle was in this category. They knew it, and still tried to charge me initially. I got my vehicle back last Friday after almost three months with out. My alignment is out of whack amongst other things. I contacted the dealership and they have not responded back to me over the last five days. DO YOUR RESEARCH, they do not have your best interest in mind regarding safety, trust, and being a long term customer. They want your money now and that's it.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 09/29/2021 12:19 PM

Hi Mitch,

I appreciate the talk and will see the alignment and noise through the process today/tomorrow.

Gordie will be there in a few minutes, rescore survey coming. 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

TJ
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Terry J.
Madison, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
Service Type: Maintenance
Category: Service
KYLE M T. from Zimbrick Hyundai West responded on 03/17/2021 01:26 PM

Terry I'm sorry for such a poor experience. I'm going to look into this and then reach out to you.

Employees worked with

TD
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Terri D.
Lodi, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
verified customer Verified Customer
Category: Service
Great staff
Staff is top notch!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/03/2020
Service Type: Maintenance
Category: Service
Great staff
Overall great place, staff are great. Had to come back to fix a problem that was caused by previous repair.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/05/2020 06:28 AM

I'm sorry to hear about this. I'll be in touch.

Employees worked with

Verified Customer
Waunakee, WI
2013 Hyundai Elantra Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
verified customer Verified Customer
Category: Service
45k maintenance service
It would have been nice to know the service takes that long to complete when I called in to schedule. However, everything else was great!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/25/2018
Service Type: Maintenance
Category: Service
Took too long
Service was unusually slow on a Friday afternoon.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/26/2018 09:26 AM

Thank you for the feedback.  I apologize your service advisor did not properly communicate the time it would take to complete the service.  Typically a 45k mile service takes 2.5-3 hours to complete.  I will make sure to address this with the staff so we are setting the proper customer expectations.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

Verified Customer
Janesville, WI
2017 Hyundai Ioniq Hybr
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2017
verified customer Verified Customer
Category: Service
Forgot about asking about the shifting issue.
My mistake for not remembering asking them to look into a shifting issue which took extra time.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/30/2017
Service Type: Repair
Category: Service
Oil change took 1.5 hours
Made appointment in advance, arrived on time, oil change took 1.5+ hours.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/01/2017 10:24 AM

Thank you for the feedback.  I apologize the appointment took longer than you had expected.  We do what we can to get oil changes done in about 45 minutes, however I noticed you had a concern with the shifting of the vehicle and asked us to look into this concerm.  Because of this we had to spend time checking the car's computer for information, checking fluid levels, and test driving the vehicle to verify your concern.  These things take about a hour to complete and then we had to peform the oil change which takes 30-45 minutes.  
Again I apologize your appointment took longer than you expected.  Next time it is in if we are just performing an oil change we will make sure to have you in and out in 45 minutes.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
verified customer Verified Customer
Category: Service
A staff that solves problems
Following my review, the staff reached out to me and solved the problem to my satisfaction.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/22/2017
Service Type: Repair
Category: Service
Oil Change Service
The no's might be maybes . The estimate for the next service is $785.70.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/22/2017 07:59 AM

Lee thank you for providing us with feedback from your last visit.  I apologize there was a miscommunication at your visit.  I spoke with your advisor as to why we rotated the tires and he mentioned that you had requested and provided a coupon for our "Summer Special".  That special is an Oil change, tire rotation and fuel system cleaner which is why we rotated the tires.
Because of the misunderstanding I will be happy to apply the amount you spent on the tire rotation towards your next service if you decide to return.  
If you have any questions or want to discuss this further please feel free to contact me.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

BS
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Barry S.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
16
For 16 years and 180,000 miles, all service has been provided by Zimbrick Hyundai in Madison. I know I’ll get the car back on time and the service done right.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2022 06:10 AM

Hi Barry,


Thank you for taking the time to complete the review, we appreciate the 5 stars and will do our best on your next visit. Thanks for you loyalty.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Rock Springs, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Outstanding service department!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM

Hi Daniel,

Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM



Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

VV
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Van V.
Cross Plains, WI
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Surprise
I took the car in without an appointment and left it. A few days later it was repaired. I was expecting my catalytic converter replacement to be very expensive. Then I got a call from the service rep that my car was done and there were no cost to me because it was all covered under warranty. My 5 year warranty had expired so this was a pleasant surprise. Thanks to our federal government extending warranties on emissions for up to 8 years to cut down on those people that would drive around with a check engine light on while polluting our environment to avoid replacing faulty emission parts.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/07/2022 02:46 PM

Hi Van,

Thank you so much for you 5 star service. I am glad to hear the positive feedback.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Oregon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly and knowledgeable
Friendly and knowledgeable
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/21/2022 02:16 PM


Thanks for the excellent review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Verona, WI
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
verified customer Verified Customer
0
Category: Service
Defective oil pressure switch
I did not receive any communication from Hyundai regarding this issue which was clearly their fault. Zimbrick did not address any of their customer service issues I outlined.
Employees worked with

TB
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Timothy B.
Madison, WI
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Door Handle Replacement
Part, color and installation all went well!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/18/2022 11:21 AM

Hi Tim,

Thank you for taking the time to complete the survey for Jeff, we greatly appreciate the 5 star review.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

RS
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Roger S.
Horicon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change and rotation
Everything went well
Extremely pleased
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/20/2022 05:18 AM

Hi Roger,

Thanks for taking the time to complete the review for Jeff, we appreciate it.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

VV
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Van V.
Cross Plains, WI
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Exceptional Service
I like knowing that my 2016 Hyundai Sonata Hybrid is receiving great service which Zimbrick provides. My service experience so far has always been positive.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/12/2022 09:59 AM

Hi Van,

Thanks for reaching out, I have also sent your response up the chain for review and improvement. At this time it looks like all the recalls are completed. If one should pop up, we will look forward to asisting how we can.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

SY
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Steven Y.
Janesville, WI
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service and personal are great
My experience with zimbrick has been great every time. They got me in and out relatively quick fir my scheduled maintenance. Still waiting on the part for the warranty claim I made but I was informed that the part was on back order as soon as they new. Hopefully it arrives soon. Been over two months.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/04/2022 05:50 AM

Hi Steve,

Thank you for taking the time to complete the review for Jeff, I will pass it on. We will be reaching out via phone when the part arrives.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Top notch.
Very professional.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/04/2022 06:08 AM

Hello,

Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

JF
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John F.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
The service was thorough and done in a timely fashion. Friendly and concerned staff.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/03/2022 11:05 AM

Hi John,

Thanks for taking the time to compete the review for Jeff, I will pass on the good news.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Great, friendly service
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/21/2021 04:52 AM


Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My first service experience was a pleasure with Jeff W. and Zimbrick. Service work performed promptly and with full explanation. Completely Satisfied!
Jeff W. the service adviser was welcoming, explained everything thoroughly, and the work was performed in a very timely manner. I felt Jeff, and Zimbrick, valued my business and were interested in making me completely satisfied!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/17/2021 03:44 PM

Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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