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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

BS
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Barry S.
Madison, WI
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
16
For 16 years and 180,000 miles, all service has been provided by Zimbrick Hyundai in Madison. I know I’ll get the car back on time and the service done right.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2022 06:10 AM

Hi Barry,


Thank you for taking the time to complete the review, we appreciate the 5 stars and will do our best on your next visit. Thanks for you loyalty.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Rock Springs, WI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Outstanding service department!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM

Hi Daniel,

Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM



Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
VV
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Van V.
Cross Plains, WI
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Surprise
I took the car in without an appointment and left it. A few days later it was repaired. I was expecting my catalytic converter replacement to be very expensive. Then I got a call from the service rep that my car was done and there were no cost to me because it was all covered under warranty. My 5 year warranty had expired so this was a pleasant surprise. Thanks to our federal government extending warranties on emissions for up to 8 years to cut down on those people that would drive around with a check engine light on while polluting our environment to avoid replacing faulty emission parts.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/07/2022 02:46 PM

Hi Van,

Thank you so much for you 5 star service. I am glad to hear the positive feedback.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Oregon, WI
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly and knowledgeable
Friendly and knowledgeable
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/21/2022 02:16 PM


Thanks for the excellent review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
TB
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Timothy B.
Madison, WI
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Door Handle Replacement
Part, color and installation all went well!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/18/2022 11:21 AM

Hi Tim,

Thank you for taking the time to complete the survey for Jeff, we greatly appreciate the 5 star review.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
RS
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Roger S.
Horicon, WI
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change and rotation
Everything went well
Extremely pleased
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/20/2022 05:18 AM

Hi Roger,

Thanks for taking the time to complete the review for Jeff, we appreciate it.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
VV
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Van V.
Cross Plains, WI
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Exceptional Service
I like knowing that my 2016 Hyundai Sonata Hybrid is receiving great service which Zimbrick provides. My service experience so far has always been positive.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/12/2022 09:59 AM

Hi Van,

Thanks for reaching out, I have also sent your response up the chain for review and improvement. At this time it looks like all the recalls are completed. If one should pop up, we will look forward to asisting how we can.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
SY
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Steven Y.
Janesville, WI
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service and personal are great
My experience with zimbrick has been great every time. They got me in and out relatively quick fir my scheduled maintenance. Still waiting on the part for the warranty claim I made but I was informed that the part was on back order as soon as they new. Hopefully it arrives soon. Been over two months.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/04/2022 05:50 AM

Hi Steve,

Thank you for taking the time to complete the review for Jeff, I will pass it on. We will be reaching out via phone when the part arrives.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Top notch.
Very professional.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/04/2022 06:08 AM

Hello,

Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
JF
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John F.
Madison, WI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
The service was thorough and done in a timely fashion. Friendly and concerned staff.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/03/2022 11:05 AM

Hi John,

Thanks for taking the time to compete the review for Jeff, I will pass on the good news.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Great, friendly service
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/21/2021 04:52 AM


Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Brookfield, WI
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My first service experience was a pleasure with Jeff W. and Zimbrick. Service work performed promptly and with full explanation. Completely Satisfied!
Jeff W. the service adviser was welcoming, explained everything thoroughly, and the work was performed in a very timely manner. I felt Jeff, and Zimbrick, valued my business and were interested in making me completely satisfied!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/17/2021 03:44 PM

Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Dropped car off for scheduled service
Everyone was helpful and courteous. The work was done ahead of schedule.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/24/2021 03:29 PM

Hi Robert,

Thank you for the 5 star review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Monona, WI
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Zimbrick Hyundai West
My experiences at this dealership have been exceptional. Sales staff was friendly and knowledgeable. Service department was easy to work with and performed solidly. Lease and purchase at end of lease all went well.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/17/2021 04:03 PM

Thank you for taking the time to complete the survey for Jeff, we appreciate it greatly.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
TE
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Tamara E.
Madison, WI
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
don't post this
I do not want my remarks posted.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/02/2021 06:26 AM

Hi Tamara,

Thanks for taking the time to do the survey. We don't post comments unless we have permission. Let me know if you have any concerns.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
LH
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Linda H.
Madison, WI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Took my Santa Fe in for routine service last week. Everyone was friendly and professional.
Jeff Winchel always provides great customer service every time!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/01/2021 11:14 AM

Hi Linda,

Thanks for completing the survey for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai owner
Staff goes above and beyond in the service department.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/27/2021 08:01 AM

Hello,

Thank you for gracious comments and 5 star review, greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Verona, WI
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great
the only negative is that 2of the 3 people i talked with in customer service never got back to me.
Jeff is a rock star
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/20/2021 06:14 AM

Hello,

Thank you for the 5 star review for Jeff, his direct number is 608-230-0643, please save it as he is the best contact point at the store.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent service and wonderful customer care.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/06/2021 06:59 AM

Hello,

Thank you for the 5 star review, appreciate the time you took to complete it.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
7
Category: Service
Timely repair but good accommodations
Like many businesses, I'm aware that Hyundai has struggled because of Covid-19 protocols, staffing, but a large-scale recall affecting numerous engine models (mine included), and this made extremely busy and while at times working shorthanded. Although timely in repair, I feel Hyundai did a fair job to accommodate me during the time they had my vehicle with a loaner and ensure my vehicle would return safely and fully operational upon its completion.
Employees worked with
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JEFFREY WINCHEL
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