Reviews of JEFFREY WINCHEL

Verified Customer

Middleton, WI

2013 Hyundai Santa Fe Sport

07/26/2021

Service Type: Maintenance

Verified Customer

Category: Service

Zero out of ten do not recommend.

First of all the staff that greet you are wonderful and are super kind and very knowledgeable individuals. Wonderful people, truly. The people working on the cars themselves though don't seem to know what they are doing. One of the concerns I brought the car in for was that there were buckets of water coming out from under the glove box and filling up the passenger side floorboard whenever I had my air conditioner on. They saw it and said the air conditioner was likely blocked and they would need to blow out the blockage. Said it was an "easy fix" and I could even wait in the waiting room for it to be done. Then 2+ hours later they give me my car back and as I drive away the problem instantly presents itself again. I had already spent more time and money than I could afford for the day and I was beyond fed up. This unfortunately was not the only issue I have had with the quality of service I have received from Hyundai, it was just the proverbial straw that broke the camels back so I ended up trading in my vehicle and buying an entirely different brand of car elsewhere.

Not Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/27/2021 07:54 AM

Hi Stephanie,

I looked up the reason you brought your car in. It would appear you brought your vehicle in for multiple concerns. The first of which was the drivability concern with the car thrusting forward with a service engine soon light on. The tech found the transmission temperature sensor needing to be replaced. You declined the repairs. The second repair was to diagnose the water in the passenger compartment. The tech found a clogged AC hose. The tech did this work for free and at the time witnessed no water enteing the compartment. If you had an additional issue with this concern the clog may be further into the system which may require repairs. In the future, communicating this to the service department would lead to the repair. I hope your new car never has this issue, yet it is common with any make and model, so I hope this doesn't happen as finding a clog due to debris can take time to find. An additional courtesy, we noted that there was very little oil in the engine when it came in. We needed to add 3 quarts of oil for the safety of the engine. You did also communicate that you DO NOT come here for regular maintenace. I trust that your future oil changes will be done on time to follow the manufacture recommendations.

If there was a problem still I wished you would have come back immediately so we could have addressed it.

I just wanted to help you understand why you were here for over 2 hours. I do think it’s unfair that you feel the service you received from the advisor was only 1 star service. The primary concern was the drivability concern and a quote was provided. The secondary concern was the water in the cabin and we worked on that part for free and were not aware of additional issues.

Feel free to respond because Jeff does not feel like he treated you like a one star. I am sad that we lost your business and I would like to discuss further as I don't want frustration from any customer, I want you to be happy.

608-230-0641

Roger Ingalls

roger.ingalls@zimbrick.com

Employees worked with