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JEFFREY WINCHEL

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Verified Customer
Belleville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service Center
Highly recommend!!
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/26/2021 06:50 AM

Hi Sam,

Thank you for the 5 star review for Jeff, I will pass it on. Next time I hope we have more time to catch up.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Brooklyn, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very friendly staff
Great service, wonderful friendly staff. Overall good experience. Informative staff as well
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/13/2021 01:02 PM

Hello,

Thank you for the 5 star review for Jeff, besides a wash, we typically don't provide anything beyond. Depending on how things change at with staffing and customer depmand, I could see some improvements in the future. In addition, if you have a specific request and time allows we would be happy to accomodate. 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

EA
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Erv A.
Monona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Jeff is very easy to deal with
I like the staff. Friendly and professional.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/05/2021 02:04 PM

Hi Erv,

Thanks for the 5 Star review for Jeff and kind words, I will pass it on.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very responsive and friendly staff and technicians
Zimbrick's intake staff and technicians are responsive, helpful, friendly, and competent. Taking my car in is always easy and pleasant. When I called from across the country during an extended road trip, Jeff W. called me right back and gave me the precise information I needed about my car's oil. Really good service!
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/25/2021 11:11 AM

Thanks for the 5 star review for Jeff, I will pass i on.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

SL
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Stacy L.
Monroe, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Caring dealers!
This dealership was very thorough with their review on all our car issues.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 05/06/2021 07:35 AM

Hi Stacy,

Thanks for the 5 star review for Jeff. I'm curious what time would you like to be able to schedule. I will see if I can open that slot up for you if its possible.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

JK
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James K.
Baraboo, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality Service and Repair
My wife’s Elantra will be 10 years old this year. Bringing it in for the 90,000 mile service, they discovered front breaks were end of life, a bearing was damaged, and there was a recall required. I also opted to have diagnostics performed for the tire pressure sensors which cost was applied towards service to fix malfunctioning TPS system, all of which is expected for a 10 year old car. Getting this right meant I needed to keep the service loaner overnight which is appreciated. The first bonus came when the bearing was covered by the 10 year warranty with a month to spare. The second bonus was that the car handles like it’s new! I have no issues putting some money into car maintenance when the quality of customer service and repair has that kind of value and delivers that much piece of mind. Plus our annual of operate over the 10 year life of the car remains exceptional!
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/26/2021 01:14 PM

Hi James,

Thanks for the great comments and feedback for Jeff, I will share with him and it will definately make his day.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
satisfied customer
I was happy with the staff and the service.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/16/2021 10:25 AM

Thanks for feedback, always appreciate a happy customer.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

PF
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Paul F.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
honesty and integrity
I have been going to Zimbrick Hyundi for many years. The service is very good and never had a complaint. I will continue to purchases my cars from Zimbrick.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2021 06:19 AM

Thansk for the Loyalty Paul. The team here at Zimbrick appreciate you as well.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

KH
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Kathleen H.
Stoughton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great car, Great service
It was easy and quick to get an appointment. The service area was clean and provided hand sanitizer. The service was done timely and my car was washed before I left.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/12/2021 11:48 AM

Thank you for your 5 star review!

Employees worked with

MW
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Max W.
Jefferson, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service
Good service
Friendly staff
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/09/2021 06:56 AM

Thank you for your 4 star review.

Employees worked with

DD
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Daniel D.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service.
With a Parts Department like Zimbrick Hyundai West has service is prompt and efficient.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/09/2021 06:54 AM

With a parts department like Hyundai west why would anyone go any where else!

Employees worked with

JS
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James S.
Verona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superior customer care
I've been buying new Hyundais from Zimbrick since 1989 when we bought our first Sonata. Thanks to the excellent engineering of the cars and service at Zimbricks we have gotten well over 100,000 miles on each of
He
5 cars, only trading them in to get cars with newer features. Dave Han has always been great at helping us pick the right car for our needs. Jeff Winchell has managed the servicing of the cars with care and everyone I've dealt with has been friendly and helpful. Dealerships are not all alike. Zimbricks is a class organization.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/05/2021 10:37 AM

Thank you for your 5 star review!

Employees worked with

TB
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Timothy B.
Madison, WI
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai West Madison, WI
Best dealership and service around!
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 02/26/2021 02:11 PM

Thank you for your 5 star

Employees worked with

RM
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Robert M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service is always great. Everyone is professional.
Had an oil change. My car was finished in a half hour.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 02/23/2021 07:02 AM

Thank you for your 5 star review!

Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Super smooth process and very kind team
I feel my car is under good care in good hands.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 02/12/2021 05:55 AM

Thank you

Employees worked with

AD
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Andrea D.
Evansville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, fast service, enough space to socially distance, friendly service.
My car was taken in for service immediately, the part i came in for was cheaper than i expected and the length of the service job was less than expected. On top of that, my car was super clean when it was ready! Very happy with this service.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 01/15/2021 05:20 AM

Thank you

Employees worked with

RM
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Robert M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and courteous staff. Great waiting area.
I had an oil change service. As usual, everything went fine and quickly.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/25/2020 06:45 AM

Thank you Robert

Employees worked with

DS
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Dan S.
Barneveld, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Found the part and fixed it right away
Was very happy that they looked, and found the part on the shelf to fix our car while we waited rather than make another trip.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/04/2020 05:27 AM

Thank you Dan

Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Excellent
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/26/2020 05:46 AM

Thank you

Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
All staff members were very friendly and respectful during my visit for service on a flat tire, they did a great job patching my tire up and they even cleaned & sanitized the inside of my car. They also ran my car through the car wash, which was an unexpected surprise that I appreciated
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/15/2020 05:20 AM

Thank you

Employees worked with
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