JW

JUSTIN WORRELL

Hyundai of Wesley Chapel

Overall Rating

4.7

(507 reviews)

81

Reviews of JUSTIN WORRELL

LL

Laura L.

San Antonio, FL

2014 Hyundai Genesis

ReScore Review™

05/19/2021

Verified Customer

Category: Service

Thank you

Initially, we were less than satisfied with our service visit. However, the service manager, John, was quick to resolve the situation. We genuinely appreciate his efforts to ensure our customer satisfaction. We will definitely return for future service visits. Thank you!

Recommended

Original Review

05/17/2021

Service Type: Maintenance

Category: Service

Service?

This visit was not a good service department interaction. Prior visits were ok, but this time, not so much. We are happy with our vehicle, however, less than satisfied with the service department on this occasion.

Not Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 05/18/2021 06:16 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

BM

Bryan M.

Wesley Chapel, FL

2017 Hyundai Sonata

07/06/2019

Service Type: Repair

Verified Customer

Category: Service

TERRIBLE SERVICE

DON'T WASTE YOUR TIME EXPECTING USEFUL RECOMMENDATIONS! THEY'LL LET YOU DRIVE OFF THE LOT WITH TONS OF PROBLEMS, THEN EMAIL YOU ABOUT THEM SAYING YOU SHOULD GET THESE DONE EVEN THOUGH NOTHING WAS EVER RECOMMENDED. WHEN I MENTIONED THE CONCERN TO THE SERVICE AGENT JUSTIN HIS RESPONSE WAS LITERALLY " I DON'T KNOW SOMETIMES RECOMMENDATIONS FALL OFF."

Not Recommended

JOHN W C. from Hyundai of Wesley Chapel responded on 07/06/2019 07:23 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with

GT

Gerene T.

Wesley Chapel, FL

2012 Hyundai Sonata

ReScore Review™

07/13/2019

Verified Customer

Category: Service

Resolved

My concern related to my experience with Hyundai of Wesley Chapel was resolved. I appreciate the follow-up and effort that was extended by the Service Drive Manager to bring this matter to closure. I look forward to bringing my 2012 Sonata back to Hyundai of Wesley Chapel for my next service appointment.

Recommended

Original Review

07/03/2019

Service Type: Repair

Category: Service

Hoping for Better

I have mixed feelings about this dealership, my recent service experience was less than stellar, but I am hopeful that they will do better and I will have a positive outcome.

Not Recommended

JOHN W C. from Hyundai of Wesley Chapel responded on 07/05/2019 04:18 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

KEITH F. from Hyundai of Wesley Chapel responded on 07/15/2019 07:34 AM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with

MM

Melissa M.

Tampa, FL

2016 Hyundai Sonata

05/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Pay attention

Put the wrong service notes on the wrong car.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/14/2019 11:15 AM

Thank you for reaching out to us and we do apologize for the issues you had last visit! I have forwarded this survey to our Service Drive Manager, John Cate, and he will be reaching out to you to address your concerns and correct what needs to be corrected. We will be in touch with you soon.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

DB

Daniel B.

Land O Lakes, FL

2011 Hyundai Genesis

05/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

No Communication

my experience I had to go back in and get the report of the inspection printed but after looking over my car and the work order sheet I see that in the package I pick online it included a battery service I look in my trunk bc that is where my battery was and it looked untouched and I did not get a battery report or anything but said perform battery service and I don’t know what that include? To access the battery you have to pull everything out of the trunk to lift the cardboard insert and take off the cables. Also I booked the appointment through the app and in there app it said it was going to be 129.99 for the package I picked and when I got there it said it was 179.99 then when I payed it was 211.85 so I asked the service guy and he said that it did not include hazardous disposal fee which I think it should bc 99.99% of people do not take the old oil back with them. I feel like I got ripped off I walked in there think I was going to pay 130 then walked out paying 211 I know the guy told me it was going to be 179 not blaming him just think you guys need to Address this with your website. Please get back to me when you can. Thanks

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/06/2019 11:44 AM

Thanks so much for your review, Daniel! I have forwarded your survey to our Service Manager, Keith Flynne, so he is aware and will be reaching out to you to address your concerns and try to help the best we can. We will be in touch with you soon sir. We appreciate you and hope to talk to you soon.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

LO

Latasha O.

Dade City, FL

2015 Hyundai Elantra

04/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Worst experience I ever had

I took my car in for regular oil change and tire rotation. The only thing that I was advised that the technician found was that it was time to get new brake pads, which that's understandable. When I left from having my car serviced, my car sounded weird. My tires were making a weird noise and it scared me, so I took my car back to get checked. They advised me, at that time, that since they rotated the tires that the tires were "cupping" and the front tires are more worn than the back. And I should look to get new tires, and if it rained, I take the chance of hydroplaning. Well, this was alarming, considering they just serviced my car and the technician did not mention any of this. Had the service technician fully inspected my car, before rotating the tires, he should have caught that and informed me of this and provided options on what needed to be done, instead of just rotating my tires, just cause. I left and had my tires looked at somewhere else, because at this point, I do not trust their technicians at all, because I shouldn't leave from having my car serviced and my car is worse than what it was before I took it in. My car did not sound or feel like that before it was serviced. Since they rotated the tires, I was able to hear how bad my front tires were. I guess when they were on the back, I couldn't hear the noise or feel the difference. When I had it looked at somewhere else, they said the tires shouldn't have been rotated before advising the condition, etc. Yes, that makes sense. I got 2 new tires and service for only $151 and now my car sounds and feels so much better. Wesley Chapel Hyundai was going to charge me $332 to have this done, but I got a great deal somewhere else and I felt a lot better with the technician there. I will not be returning to Wesley Chapel Hyundai, as I do not trust their technicians really inspect and inform their customers of what's really needed before they just do routine work.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/03/2019 11:34 AM

Thank you for reaching out to us Latasha. We do apologize about the communication issues you experienced last visit, that was not our intention. I have forwarded this survey to our Service Manager, Keith Flynne, so he is aware and can reach out to you to discuss the issues. We will be reaching out to you soon.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

PC

Patrick C.

Riverview, FL

2017 Hyundai Santa Fe S

04/03/2019

Service Type: Repair

Verified Customer

Category: Service

Nope, you dont get six complimentary oil changes

Surprise, you actually get charged $36 for the fourth "complimentary" oil change.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/03/2019 09:16 AM

Thank you for reaching out to us Patrick. We totally apologize about the communication issue regarding the complimentary services. When you purchase a vehicle from us or our New Port Richey location you do receive three complimentary services not six. But, for the communication issues, I have notated your account electronically with an additional three oil changes for future use with no expiration. We will address the staff and make sure we communicate the proper information. Let us know if there is anything else we can assist you with, we are here for you! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

Verified Customer

Land O Lakes, FL

2018 Hyundai Tucson

04/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

I Will Never Use Their Service Again

This was the third time using their service. The first time they did not check nor replace fluids and did not inflate my tires which were very low. Had no windshield washer fluid when I arrived and had none when I left. But.....I still had a couple more free oil changes left, so I went back.

This time they tried to sell me a package right from the start. Then, when I just said oil change only, they tried to sell me fuel additive (car is less than a year old). And then they brought me the cabin air filter and wanted to replace. I said fine, although my gut said no. Well the filter change ended up costing over $50. I only wanted my free oil change. Needless to say will never go there again.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/03/2019 09:22 AM

Thanks so much for your review and reaching out to us! We do apologize about the issues you experienced last visit, that was not our intention. I have forwarded this information to our Service Manager, Keith Flynne, and he will be contacting you to discuss your service visit and see what we can do to help. We will be reaching out to you to talk shortly. We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

CB

Chris B.

Zephyrhills, FL

2015 Hyundai Sonata

10/15/2018

Service Type: Repair

Verified Customer

Category: Service

Failure to Fix an AC Issue

I have brought my vehicle in four different time to have the AC fixed. They turn the car on, AC comes on, they don't fix just return the car. The AC still sputters and makes a horrid sound or goes out all together.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/16/2018 03:59 AM

Thank you for your response, Chris! We appreciate your business and feedback :) I totally apologize about the issues you are experiencing about the a/c. I see a visit from last November, last March, then this one. Our difficulty lies with the intermittent nature of the concern and not replciating the issue to diagnoise. What I would like to do is place you in a loaner vehicle and have you ride with a technician to verify your issues. If you can capture video of the concern happening as well that would be helpful to see exactly what lights are on the cluster and what noise you're experiencing. Let me know when you would like to come in so we may coordinate the loaner vehicle. I will make our Service Manager, Keith Flynne, aware so he is in the loop. We look forward to hearing from you.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

Verified Customer

Tampa, FL

2011 Hyundai Elantra

08/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Awful visit

Awful customer service. Awful maintenance.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/09/2018 04:15 AM

Thank you for your response! We appreciate your business and feedback :) We totally apologize for the issues you experienced last service, that is not how we usually handle ourselves. We should have done a better job at communicating with you and that is on us. I will forward this to Keith, the Service Manager, and he will be reaching out to you regarding the issues you experienced. I apologize again for the issues but we are here to help and try to mend the relationship. Please feel free to email me if I can be of further assistance.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

BM

Brandon M.

Wesley Chapel, FL

2017 Hyundai Tucson

08/02/2018

Service Type: Repair

Verified Customer

Category: Service

Multiple times lied

I brought my vehicle in for a recall on a sensor. On the way to the dealership, I’ve only had the car a month maybe, the air pressure warning light illuminated so I asked the service professional to have them take a look at the tires when they did the sensor and he said “sure, no problem.”
I came to pick up the car and the professional told me that the tire pressure sensor wasn’t resetting and it may when I drive it a little more. I asked what was wrong and he said that they just put some air into it. As I was driving home I noticed the tire pressure was showing on the display and 3 tires were at 28psi and the fourth was at 26, this was the one causing the error light. I returned home and checked the door jam to verify the recommended psi. The recommended psi is 35. I filled all tires to 35 and the error was eliminated.
Now either the professional lied to me, the technician lied to the professional or the staff is just incompetent. Either way, it is bad because when I purchased the car the “Maintenance Interval” warning came up and when I called they said the technician didn’t reset the computer. This was a loaner and had around 4K miles on it already. But again, the technician was incompetent and couldn’t complete a simple task.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/02/2018 12:20 PM

Thank you for your response, Brandon! We appreciate your business and feedback :) I totally apologize about the issues you experienced last visit, that is not how we usually conduct ourselves. We should have done our due diligence and addressed the tire pressure concern for you if it was as simple as filling the tires with air. I will communicate this with my staff so we can figure out why this wasn't addressed properly. I will also have him check his tire gauge for accuracy to make sure it was not a tool malfunction. For the issues, I have notated your account with an additional complimentary oil change and tank of gas for future use. Please reach out to me if I can further assist you, I am here to help. I hope that our staff will use this feedback to improve moving forward and we do thank you for your feedback.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

Verified Customer

Lutz, FL

2013 Hyundai Santa Fe

05/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Staff

Poor wait time and service reps.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2018 11:02 AM

Thank you for your response! We appreciate your business and feedback :) I totally apologize for the communication issues you had with my staff, that shouldn't have happened to you. I will definitely have a word with them so we can improve moving forward. I apologize Justin left early due to personal matters but should have communicated to you regardless. For the inconvenience, I have notated your account with a complimentary oil change and rotation for future use. The tires you purchased do have a 2 year in house road hazard coverage, the 1st year is fully covered and the 2nd year is 50% coverage. Please feel free to reach out to me if I can assist you further and I am happy to hear the gentleman that cashed you out was able to take care of you.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

WB

William B.

Tampa, FL

2020 Hyundai Tucson

ReScore Review™

01/05/2022

Verified Customer

8

Category: Service

Review of service

Rethought review

Original Review

01/04/2022

Service Type: Repair

0

Category: Service

Service failure

Justin the service rep was terrific. Service scheduling was awful and service manager did not return my phone call

JOHN W C. from Hyundai of Wesley Chapel responded on 01/04/2022 10:23 AM

Thank you for taking the time to speak with me. It was my pleasure to help you! Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with

Verified Customer

Tampa, FL

2021 Hyundai Elantra

09/11/2021

Service Type: Repair

Verified Customer

5

Category: Service

Incomplete

Took my car in for scheduled 7500 maintenance…..oil was changed but that was it. Tires should’ve been filled and rotated, fluids should’ve been topped off, car should’ve been returned washed, and the car was returned with approximately 25 more miles on it than when I drove it in. Additionally, scheduling the visit was an absolute nightmare. The website wouldn’t work and then when I called to schedule they couldn’t fit me in for MORE THAN A MONTH for a standard appointment. Service is usually pretty good here but this experience was not.

JOHN W C. from Hyundai of Wesley Chapel responded on 09/13/2021 09:29 AM

Thank you for taking the time to complete the survey. I will be contacting you to discuss your service experience. Sincerly, John Cate Hyundai of Wesley Chapel Service Manager.

Employees worked with

MD

Maria D.

Zephyrhills, FL

2013 Hyundai Sonata

ReScore Review™

05/11/2020

Verified Customer

Category: Service

Review after issue with service associate.

Keith Flynn, service manager quickly addressed an issue that occurred after my service appointment that was related to pricing and an associate. Keith was very understanding of my concern and I was very appreciative of his resolution. I am confident that the next service experience will be a good one that will keep me coming back to Wesley Chapel Hyundai for my car needs.

Recommended

Original Review

05/05/2020

Service Type: Maintenance

Category: Service

Bad Experience

Customer Service was very disappointing after over 7 years of loyalty to dealership.

Not Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 05/06/2020 07:05 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

DB

Debra B.

Land O Lakes, FL

2015 Hyundai Elantra

ReScore Review™

03/24/2020

Verified Customer

Category: Service

Very accommodating.

After previously replacing an air conditioner compressor, they replaced the replacement at no cost to me when it too failed.

Recommended

Original Review

03/20/2020

Service Type: Maintenance

Category: Service

Air conditioner not working and not fixed.

Already replaced Freon and compressor before. Still not working.

Not Recommended

JOHN W C. from Hyundai of Wesley Chapel responded on 03/20/2020 10:54 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

JOHN W C. from Hyundai of Wesley Chapel responded on 03/24/2020 02:51 PM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with

WC

Warren C.

Land O Lakes, FL

2015 Hyundai Elantra

08/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

Quit adding on extensive services that are not needed.

You guys used to be really good about not jacking up services. The new guy must have worked for Chevy. He added on over $500 worth of unnecessary services and sent them to my text messages via some new program you have. I was very upset to see that. You guys used to be so respectful.

Not Recommended

JOHN W C. from Hyundai of Wesley Chapel responded on 08/25/2019 11:58 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with

Verified Customer

Riverview, FL

2018 Hyundai Tucson

08/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Losing faith

Always loved this place and the Hyundai family but things seem to be sliding over the last few years, not only in service but quality of the product and concern of the customer. I think I’ll be shopping around for a new family with my next vehicle.

Not Recommended

JOHN W C. from Hyundai of Wesley Chapel responded on 08/20/2019 10:45 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with

ET

Edgar T.

Wesley Chapel, FL

2015 Hyundai Sonata

05/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Why say Express Oil change?

Your online service is misleading or needed to be worded differently

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 08:58 AM

Thanks so much for your review, Edgar! We totally apologize about the wait time you experienced last visit, that was not our intention. We should have communicated any delays to you during the service visit and we apologize that did not happen. For the issues, I have notated your account with a complimentary oil change and wash, vacuum, window cleaning, and tire shine service with no expiration electronically for future use. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please feel free to reach out if we can assist you further, we are here for you! We appreciate you and hope to see you again soon and do better by you if given that opportunity!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

Verified Customer

Land O Lakes, FL

2014 Hyundai Tucson

04/23/2019

Service Type: Repair

Verified Customer

Category: Service

Poor service clerks

Poor

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/25/2019 05:32 AM

Thanks so much for your review! We totally apologize about the issues last visit, that is not how we usually conduct ourselves. We will address your comments with the staff and make sure we are better from them moving forward. We should have communicated to you better and made you more welcome. We will look to improve out amenities and offerings and also look to improve our communication moving forward. For the issues, I have notated your account with a complimentary oil change and wash, vacuum, window cleaning, and tire shine service electronically with no expiration for future use. We do hope to see you again and hope to have another opportunity to service your vehicle and change your perception. Please feel free to reach out if we can assist further, we are here for you! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

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