Hi Wesley ~
Thank you for the feedback you provided on your recent purchase at Don Bessette Hyundai! We do apologize for the change in incentives from the manufacturer. We will use your feedback to help us better explain to every guest the change in value on trade and/or manufacturer potential changes to programs for individuals that are waiting on incoming vehicles. Again, thank you for your business and your comments.
My Best,
Kristi
Hello Joshua ~
I want to offer my sincerest apologies for the sales experience you recently had from Don Bessette Hyundai! The whole sales process should have been handled differently and this is not how we do business with our guests.
The sales person that you interacted with is no longer employed by us and we want to do everything we can to instill new trust and accomodate any needs you have from here forward.
I would like to personally offer you a full delivery of features at our store and a full clean up when you are able to come in to Minot. Please let me know your earliest convience to schedule it for you. I can be reached at 701.852.3300 and again, may I offer my deepest apologies!!
Sincerely,
Kristi Burgess, GSM
Joshua,
Thank you so much for completing the update and giving us the 5 stars on SureCritic. Remember that we are here to take care of you and any future needs you may have!! I appreciate the review!
Thanks so much,
Kristi Burgess, GSM
Hi Kathleen ~
Thank you so much for your recent new Hyundai Palisade purchase at Don Bessette Hyundai. I am very sorry that we did not meet your expectations during your entire vehicle transaction! We do try hard to make sure our guests are given an excellent experience. Please feel free to reach out to me directly if you would like to discuss this further. Thank you again,
Kristi Burgess, GSM
Thank you for your recent New Hyundai purchase at Don Bessette Hyundai! We are very sorry that we did not meet your expectations in providing an excellent purchasing experience. If you would like to discuss this further, please feel free to reach out to me!!
Thank you again,
Kristi Burgess, GSM
Thank you for your recent purchase at Don Bessette Hyundai! We also appreciate your feedback regarding your vehicle transaction. I apologize if we did not meet your expectations, but I do want you to know that we are here to take care of you (even after the sale). If you would like to visit further, please feel free to reach out to me at 701.852.3300.
My Best,
Kristi Burgess
Thank you so much for reviewing Don Bessette Hyundai on SureCritic! We hope that you are enjoying your new vehicle. If you have any questions and/or concerns, please give me a call.
Thank you again,
Kristi Burgess, GSM
Hello Gus,
Thank you so much for your recent Hyundai purchase at Don Bessette Hyundai! Also, thank you for taking the time to review us on SureCritic. Although we did not provide you with a 5 star experience, we are grateful that you took the time to let us know how we can improve. Jesse will be reaching out to you as well to see if we can answer any questions and/or concerns.
Thank you again for choosing us!
My Best,
Kristi Burgess, GSM
Thank you for taking the time to review us on SureCritic! Terry does a great job assisting our guests and we want you to be completely satisfied. I will have Terry reach out to you in regards to your review to see if we can do anything to obtain 5 stars from you.
Thank you again ~ We GREATLY appreciate your business!!
My Best,
Kristi Burgess, GSM
Hello Jasmine,
Thank you so much for taking the time to complete a review of Don Bessette Hyundai and Anne Sand on SureCritic. We greatly appreciate your completing it and the valuable feedback you provided. I do apologize if we did not meet any part of your expectations during your purchase transaction. I am always trying to make sure we improve and strive to provide the best experience possible. We did not seem to accomplish that during your purchase.
I have reached out to you and Anne will also contact you to see if there is anything further we can do to assist!!
Thank you again for purchasing your new Hyundai from Don Bessette Hyundai!!
My Best,
Kristi Burgess, GSM
Hi Jasmine ~
THANK YOU so much for the 5 STAR rating on SureCritic!! Anne and I are here for any additional vehicle needs you may have (at any time!!). Also, do not forget to stop in when you are in Minot (there is always a free car wash for our clients).
Thank you again, we REALLy appreciate you!!
My Best,
Kristi Burgess, GSM
Hi Thanh,
Thank you so much for taking the time to fill out a SureCritic review for Don Bessette Hyundai. We appreciate the feedback that you did give us! I will definitely address the issues and concerns you stated: from our online inventory to the whole store experience and follow up. Please let me know if I can also schedule a time for our staff to go over all of the new features on your car. I do apologize that we did not exceed your expectations; however, you have helped us to see where we can improve.
Sincerely,
Kristi Burgess, GSM
Hi Thanh,
Thank you so much for taking the time to fill out a SureCritic review for Don Bessette Hyundai. We appreciate the feedback that you did give us! I will definitely address the issues and concerns you stated: from our online inventory to the whole store experience and follow up. Please let me know if I can also schedule a time for our staff to go over all of the new features on your car. I do apologize that we did not exceed your expectations; however, you have helped us to see where we can improve.
Sincerely,
Kristi Burgess, GSM
Hello,
Thank you so much for your recent purchase at Don Bessette Hyundai. We greatly appreciate the fact that you took the time to fill out our SureCritic review! I know that Terry was on vacation when you made your purchase at the dealership, so we would like to visit with you about your recent experience and how we can improve. Mr Epps values his guests and believes in giving his guests top notch service; the fact that the dealership fell short on his behalf is unfortunate! Please give Terry or myself a call so we can serve you better in any future dealership visits.
Thank you again -
Kristi Burgess
General Sales Manager
701.852.3300
Hi Connie ~
Thank you so much for your recent NEW Hyundai purchase at Don Bessette Hyundai. We are delighted that you chose us for your vehicle needs. If you should have any questions or concerns, please reach out to Ricky or myself at 701.852.3300. Also, we GREATLY appreciated the 5 STAR review you gave us on SureCritic!!!
Thanks again,
Kristi Burgess, GSM
Thank you so much for the 5 star review you gave our dealership, Don Bessette Hyundai on SureCritic! We greatly appreciate your business and we are always here for any additional questions or concerns you may have. We hope you enjoy your new Hyundai!
My Best,
Kristi Burgess, GSM
Greetings Medora and Dean ~
Thank you so much for allowing Cody Landphere and myself to assist you with your NEW Hyundai!! We so greatly enjoy having you both as part of the Don Bessette Family :-) Also, I GREATLY appreciate the AWESOME review and 5 STARS you gave us on SureCritic!
Please let us know if you have any additional questions on any of the features in your new Tucson. We are always here to help in any way!
Thank you again,
Kristi Burgess
Hi Christian ~
Thank you so much for your recent new Hyundai purchase at Don Bessette Hyundai. Also, we so greatly appreciate the 5 STAR review you gave us on SureCritic. We are always here to answer any questions you may have in the future.
My Best,
Kristi Burgess, GSM
Hi Jimmy ~
Thank you so much for the 5 STAR review of Taylor Dotson and Don Bessette Hyundai on SureCritic! We appreciate your business and hope you enjoy driving your new Hyundai!!
Thanks again,
Kristi Burgess, GSM
Thank you SO much for the AWESOME 5 STAR REVIEW of Don Bessette Hyundai on SureCritic!! We are so happy that you continue to do business with us and are always taken care of by Terry Epps. Please let us know if you have any additional questions and/or concerns.
Enjoy your new Hyundai!!
My Best,
Kristi Burgess, GSM
Hi Dayna,
Thank you so much for the Awesome review of Don Bessette Hyundai and Jesse Bourgo on SureCritic! We greatly appreciated the 5 STARS!! We are delighted that you chose US when purchasing your new Hyundai Palisade. If you have any questions and/or concerns, please stop in or give us a call.
Thank you again,
Kristi Burgess, GSM
Greetings Jamilla,
THANK YOU so much for the AWESOME 5 STAR REVIEW OF Kevin Johnson and Don Bessette Hyundai!! Your review of the purchase and the whole buying experience was just wonderful. We try VERY HARD to do the best jobe possible for all of our guests, so when we get a review like this it is confirmation that we have been able to come through on our committment of great customer care!!
Thank you so much, again, for taking the time to review us on SureCritic! If you have any questions and/or concerns Kevin and the entire team are here to help!
My Best,
Kristi Burgess, GSM
Hi Dave ~
Thank you so much for the wonderful 5 STAR review of Don Bessette Hyundai on SureCritic! We truly enjoy seeing you in the dealership and are grateful that you choose our team for your vehicle needs. Please let us know if you have any additional questions and/or concerns, we are always here to help!
My Best,
Kristi Burgess, GSM
Thank you so much for the GREAT review on SureCritic of Terry Epps and Don Bessette Hyundai!! We greatly appreciated the review and the 5 stars!!