Business Solutions
SureCritic / Hyundai Dealer / Superior Hyundai / KRISTI L CAMPBELL
KC

KRISTI L CAMPBELL

Superior Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(17 reviews)
73

Reviews of KRISTI L CAMPBELL

Verified Customer
Anniston, AL
2013 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Service Appointment
Awesome as usual.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
Service Type: Repair
9
Category: Service
Service Appointment
As expected
THERESA L B. from Superior Hyundai responded on 02/03/2022 06:44 AM

I AM SORRY THAT WE DID NOT ACHIEVE OUR GOAL OF 5 STARS WITH YOU, SOMEONE WILL BE REACHING OUT TO DISCUSS YOUR CONCERNS SHORTLY. THANKS HAVE A GREAT DAY. 

Employees worked with
KC
KRISTI L CAMPBELL
Verified Customer
Jacksonville, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2021
verified customer Verified Customer
0
Category: Service
I would rather not comment
Nothing changed
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/23/2021
Service Type: Maintenance
0
Category: Service
I would rather not comment
N/A
THERESA L B. from Superior Hyundai responded on 12/24/2021 07:04 AM

The service manager attempted to reach you at 256-435-2872 the same day , did not get an answer and then got voicemail to let you guys know that we would honor the tires for life program. If that number is incorrect then please feel free to contact us today before 12 or Monday and we can discuss this matter further. I apologize we did not achieve our goal of 5 stars. Please consider rescoring this request as this grades the Service Advisors performance only. 

Employees worked with
KC
KRISTI L CAMPBELL
MD
gravatar
Mark D.
Berea, KY
2018 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Superior Hyundai is only a name
Superior Hyundai is not Superior in Service or standing behind what they said during the sale.
James R J. from Superior Hyundai responded on 10/18/2021 08:59 AM

I am sorry to hear that you rated the Service Advisor that assissted you on your service visit 2 Stars. I will work with my staff to help them relay the information to customers about tires for life in a gentler fashion. However the program guidelines only help the customer take quality care of their vehicle, using the recommended maintenance that only Hyundai recommends to satisfactorily service your vehicle. I hope you have a wonderful day and thank you for taking time to feel out our survey.

Employees worked with
KC
KRISTI L CAMPBELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.