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KRISTI L CAMPBELL

Superior Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(17 reviews)
73

Reviews of KRISTI L CAMPBELL

Verified Customer
Jacksonville, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2021
verified customer Verified Customer
0
Category: Service
I would rather not comment
Nothing changed
Employees worked with
KC
KRISTI L CAMPBELL
Verified Customer
Jacksonville, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2021
verified customer Verified Customer
0
Category: Service
I would rather not comment
Nothing changed
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/23/2021
Service Type: Maintenance
0
Category: Service
I would rather not comment
N/A
THERESA L B. from Superior Hyundai responded on 12/24/2021 07:04 AM

The service manager attempted to reach you at 256-435-2872 the same day , did not get an answer and then got voicemail to let you guys know that we would honor the tires for life program. If that number is incorrect then please feel free to contact us today before 12 or Monday and we can discuss this matter further. I apologize we did not achieve our goal of 5 stars. Please consider rescoring this request as this grades the Service Advisors performance only. 

Employees worked with
KC
KRISTI L CAMPBELL
MD
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Mark D.
Berea, KY
2018 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Superior Hyundai is only a name
Superior Hyundai is not Superior in Service or standing behind what they said during the sale.
James R J. from Superior Hyundai responded on 10/18/2021 08:59 AM

I am sorry to hear that you rated the Service Advisor that assissted you on your service visit 2 Stars. I will work with my staff to help them relay the information to customers about tires for life in a gentler fashion. However the program guidelines only help the customer take quality care of their vehicle, using the recommended maintenance that only Hyundai recommends to satisfactorily service your vehicle. I hope you have a wonderful day and thank you for taking time to feel out our survey.

Employees worked with
KC
KRISTI L CAMPBELL
Verified Customer
Anniston, AL
2013 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Service Appointment
Awesome as usual.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
Service Type: Repair
9
Category: Service
Service Appointment
As expected
THERESA L B. from Superior Hyundai responded on 02/03/2022 06:44 AM

I AM SORRY THAT WE DID NOT ACHIEVE OUR GOAL OF 5 STARS WITH YOU, SOMEONE WILL BE REACHING OUT TO DISCUSS YOUR CONCERNS SHORTLY. THANKS HAVE A GREAT DAY. 

Employees worked with
KC
KRISTI L CAMPBELL
JM
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Jason M.
Jacksonville, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good Experience
The place has never done me wrong. Good people that make you want to come back.
Employees worked with
KC
KRISTI L CAMPBELL
CW
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Cynthia W.
Lineville, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Everyone was great!
Great service!
Employees worked with
KC
KRISTI L CAMPBELL
MJ
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Michael J.
Childersburg, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly personnel and quality service.
The staff are friendly and enjoy getting my car washed when service performed.
Employees worked with
KC
KRISTI L CAMPBELL
RB
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Russell B.
Munford, AL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great people at the service desk
Head and shoulders above every other service department that I've had the misfortune of dealing with. The ladies at the counter are very courteous and helpful. They go out of their way to make the whole experience less stressful.
Employees worked with
KC
KRISTI L CAMPBELL
Verified Customer
Alexandria, AL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
Wonderful from start to finish. Personnel are so friendly.
Employees worked with
KC
KRISTI L CAMPBELL
SC
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Shirley C.
Albertville, AL
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Helpful and courtesy and great info was given to me
Christy was helpful and was very courtesy to me
Service is fast and efficient. I would recommend them to all my family and friends.
Employees worked with
KC
KRISTI L CAMPBELL
Verified Customer
Anniston, AL
2013 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Service Appointment
Awesome as usual.
Employees worked with
KC
KRISTI L CAMPBELL
JS
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Jana S.
Talladega, AL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Friendly helpful and excellent service
Employees worked with
KC
KRISTI L CAMPBELL
BD
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Billy D.
Oxford, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great
Great service
Employees worked with
KC
KRISTI L CAMPBELL
Verified Customer
Heflin, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Scheduled on line. Arrived at appointment and work got started on time. Did not try to sell me stuff I didn’t need and gave me a free wash as a part of the visit.
Employees worked with
KC
KRISTI L CAMPBELL
BL
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Bobby L.
Anniston, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil & filter change, tire rotation and recall fix.
Great service!
Employees worked with
KC
KRISTI L CAMPBELL
Verified Customer
Anniston, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service, great staff
Got me scheduled on very short notice and got the service and recall work done quickly while I waited.
Employees worked with
KC
KRISTI L CAMPBELL
JC
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John C.
Woodland, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Rating
Good service and friendly
Employees worked with
KC
KRISTI L CAMPBELL
EL
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Epati L.
Weaver, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Not a long wait. Quick service. I had forgotten they cleaned my vehicle.
Very professional, made you feel at home. Quick service.
Employees worked with
KC
KRISTI L CAMPBELL
TR
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Thomas R.
Anniston, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Superior Hyundai provides excellent customer service
Every time I take one of my vehicles to Superior for service, I get greeted with a smile, the people at the service desk seem genuinely happy to see me. They listen to me and ask questions about what’s going on with my vehicle. Once the problem is diagnosed, they come back and explain what was found and tell me exactly what the charge will be and get my approval before anything is done. Superior’s service Department truly enjoy providing each customer they serve with complete satisfaction, I not only enjoy their commitment to customer service, it’s just a great and trustworthy place to do business. I love them.
Employees worked with
KC
KRISTI L CAMPBELL
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