Thank you for the time on the phone today. We really appreciate your business and look forward to helping you with your automotive needs in the future. We are so sorry that your experience was that bad on your last visit but we will work harder each and every time to make sure that you have a 5 star experience.
Thank you
Brad Dean
Service Advisor
St Charles Hyundai
(636)244-5147
Thank you for the time on the phone and filling out the survey and giving us this information. We are constantly working on giving our customers a better experience and your information is important to us. Thank you for allowing us to resolve this with you and taking to time to fill out the follow up survey. We look forward to seeing you again for your future automotive needs.
Thank you,
Brad Dean
Service Advisor
St Charles Hyundai
(636)278-9149
Thank you for taking the time to fill out the survey and letting us take care of the problem for you. I apologize that we missed that extension, but glad that we could get that taken care of.
thank you,
Brad Dean
Service Advisor
(636)441-4481
Thank you for the time on the phone. Again, we are sorry about the problems and we are working to make sure the problems do not continue. We appreciate you taking the opportunity to rescore us, and we appreciate your input so we can learn from out mistakes and give our customers a better experience. If you have any other questions or anything else that we can improve on please let me know. It is really important to us.
Thanks,
Josh Higginbotham
Service Manager
direct line (636)244-5147
Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.
Thank you for taking the time to fill out the survey. The information from our customers is very important to us, so we can improve on all your future visits with us. I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you. Customer experience is my number one goal. If you could give me a call whenever you get a chance I would really appreciate it.
Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
Thank you so much for talking to me today. I have scheduled your appointment for 10:30 on the 11th to have our dent/ding guy take a look at the ding in your door to see if this is something we can fix for you (based on your description, it should be, but like I said, I can't say for sure until he sees it). We will also take care of the oil change sticker and service interval on your vehicle. I appreciate your time and input today and just always feel free to call me with any issues. Have a great day and a Happy New Year!
Kelly Sullivan
636-278-9150
314-541-2285 (cell)
Thank you for the feedback on your service. We hope to see you soon!
Brad DeanThank you for the great review ! we appreciate your business ! thanks
BOB RECKThank you for the great survey!!
Tyler RodriguezThank you for taking the time to fill out the survey. Thank you also for all the kind things you had to say we really appreciate it. I am very pleased to see that you had a 5 star experience and we look forward to doing our best to provide the same service to you in the future.
Thank You,
Josh Higginbotham
Service Manager
(636)244-5147
Next visit will tell if it's all talk.