KJ

KELVIN JAMES

Westside Hyundai

Overall Rating

4.7

(19 reviews)

76

Reviews of KELVIN JAMES

VM

Victoria M.

Jacksonville, FL

2022 Hyundai Elantra

ReScore Review™

02/15/2022

Verified Customer

10

Category: Service

Excellent customer service

I had previously went for a maintenance schedule appointment and because they were short staffed they weren’t able to give me a complimentary wash and vacuum. As soon as they could they reached out to me and offered to pick my car at home to be detailed and bring it back on the same day. It doesn’t get better than this!

Original Review

02/09/2022

Service Type: Maintenance

7

Category: Service

First scheduled maintenance

The multi point inspection was done and oil changed but because they were short staffed my car didn’t get the complimentary wash and vacuum.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/11/2022 09:35 AM

We're grateful for the opportunity to make this right for you! Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

Verified Customer

Jacksonville, FL

2021 Hyundai Sonata

ReScore Review™

01/31/2022

Verified Customer

10

Category: Service

Rick was great

But I still hate the car just to clarify.

Original Review

01/29/2022

Service Type: Repair

0

Category: Service

Hate the car

This car is not good for beginner or elderly drivers. Its radio is very slow, and the saftey features I find them more distracting than helpful. ESPECIALLY WHEN YOU FIRST BUY IT. Because it has a whole bunch of audiable alerts but somethimes none/not apparent visual indicator on why its alerting you. Blind spot was one that would often have me wondering what is wrong, I think it would make young drivers so scared they panic trying to figure out why their car is chirping and still end up in a accident. Other problem is the electronics dont perform consistently. The lead vehicle driving away is VERY VERY.... UNRELIABLE. Even worse when I took it in for them to inspect the mechanic had no clue on what I was talking about. Rear cross alert really annoys me because it brakes the car for stuff I am in no danger of hitting. Also on distracting, the dash board randomly brightens and dims as I pass through shadows is very annoying and sometimes cause me to unconsciously look at it to see why the dash or radio is wigging out.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/31/2022 04:38 AM

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

ED

Esther D.

Jacksonville, FL

2017 Hyundai Elantra

04/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service

The service advisor Kelvin J. was very courteous and professional along with the other staff. I appreciate the courteous service and their attitude toward other customers as well.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/02/2022 10:41 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

Verified Customer

Yulee, FL

2020 Hyundai Elantra

03/09/2022

Service Type: Maintenance

Verified Customer

8

Category: Service

Improving very well

Service is getting better and better with the new staff team there now! I’m glad still have a few things they can work on but I’m pleased overall.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/09/2022 05:08 AM

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

Verified Customer

Callahan, FL

2022 Hyundai Elantra

03/08/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Lovely Experience

Kelvin was very polite and informative. All of the staff members during my visit had an upbeat and positive mood, which is especially nice considering my appointment was first thing in the morning.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/08/2022 05:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

VS

Vanessa S.

Jacksonville, FL

2018 Hyundai Sonata

02/26/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Sapp Family

It how they treated me.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/28/2022 05:02 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

SF

Suzanne F.

Jacksonville, FL

2022 Hyundai Tucson

02/17/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Very courteous and professional

I came first in 2019 bought my first new car in many years. I returned in 2021 of October and purchased a brand new 2022. Always been treated with courtesy, professionalism and I am a return customer and will continue to go to this dealership.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/21/2022 11:34 AM

Always a pleasure Ms. F.! Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

RR

Robert R.

Jacksonville, FL

2022 Hyundai Santa Fe

02/15/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service

I was able to make an appointment for service quite easily and the short waiting time for service was great. Personnel was very friendly and helpful. We will be back for the next service for our new Santa Fe which we absolutely love!

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/16/2022 12:10 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

DJ

Debbie J.

Kingsland, GA

2021 Hyundai Palisade

02/15/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great Service

The service was great. The service department provided very efficient friendly personable, service.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/16/2022 12:10 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

VM

Victoria M.

Jacksonville, FL

2022 Hyundai Elantra

ReScore Review™

02/15/2022

Verified Customer

10

Category: Service

Excellent customer service

I had previously went for a maintenance schedule appointment and because they were short staffed they weren’t able to give me a complimentary wash and vacuum. As soon as they could they reached out to me and offered to pick my car at home to be detailed and bring it back on the same day. It doesn’t get better than this!

Employees worked with

DC

Deborah C.

Jacksonville, FL

2013 Hyundai Sonata

02/13/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

good

good

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/14/2022 05:16 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're sorry that this visit took longer than anticipated. We're very pleased to see that otherwise you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

BW

Beatrice W.

Jacksonville, FL

2016 Hyundai Accent

02/08/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Very easy to get appointments for service.

When I called to set up appointment for service I was able to get an appointment for the next day, which was a blessing as it fitted into my schedule. I have always been pleased with their service since I purchased my vehicle.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/09/2022 11:25 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

Verified Customer

Jacksonville, FL

2021 Hyundai Sonata

ReScore Review™

01/31/2022

Verified Customer

10

Category: Service

Rick was great

But I still hate the car just to clarify.

Employees worked with

BM

Byron M.

Jacksonville, FL

2018 Hyundai Sonata

01/26/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Quick and Painless

Professional service with a smile.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/31/2022 04:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

TA

Tamika A.

Jacksonville, FL

2016 Hyundai Sonata

01/11/2022

Service Type: Repair

Verified Customer

10

Category: Service

T.Ali

Everything was great, service was great ?

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/12/2022 05:56 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

JS

James S.

Jacksonville, FL

2021 Hyundai Kona

01/10/2022

Service Type: Maintenance

Verified Customer

4

Category: Service

No expectation and little communication.

I went in for first oil change and had a day scheduled 2 weeks out. Upon arrival everything was good, check in was easy. Here is where the expectations were not set. An oil change took 2 hours. No lie. I asked for an update several times. No true avail to my efforts. After leaving I went to review my documents and it stated oil change (rotate)? Why a rotate. I called 3 times and got ignored all 3 times. Left a voice mail and had to call and speak to the service manager. Keep in mind to this day... I still haven't received the multi point inspection as promised by service advisor. Keep in mind that I am going on a 2500 mile journey at start of February. Just knowing everything will be ok is what i hoped to see. Back to the interesting bit. Now time for the phone call. Me and the manager spoke for a short while. Here are some details skipping to the important parts. I asked why 2 hours and was a rotate even done. I expressed how there were no clear expectations set and wondered why. I had washed car and vaccumed before arriving to cut the time, plus it is super satisfying to clean the car. They still washed it. Not sure why. No one will ever know. Especially a new one. The answer i got was a breakdown of the expectations that should have been set upon arrival. She also stated that the rotate was done as part of the purchase agreement maintenance plan. The service manager said she was going to get with employee. Keep in mind, still no multi point inspection. I don't want to sound like I am complaining. Just surprised. The service manager was awesome and vary professional. That is my journey at westside hyundai and my first oil change experience there. I want to continue going to the dealer but not sure if I want go through all of this again. Manager was awesome. Also... I know that the review is a 2 star but I simply cannot excuse the sheer lack of care taken when setting the expectations. That is how people can plan their day.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/13/2022 05:58 AM

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. We will do anything we can to make things right for you. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

Verified Customer

Jacksonville, FL

2021 Hyundai Palisade

12/22/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Accomplished what was needed

Awesome

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/23/2021 04:32 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

LC

Lori C.

Homestead, FL

2021 Hyundai Santa Fe

12/11/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Fast Friendly Professional Service

Your automobile is an asset and requires Maintenance, you want someone who cares and you can trust to service it. West side Hyundai is the right place to go. You can be assured we will have all our service done at West Side Hyundai on Cassat Ave.

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021 10:59 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

CT

Clarissa T.

Jacksonville, FL

2014 Hyundai Elantra

12/08/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Thankful

Kelvin James!!!!!!Thank you for a job well done and not only that I canceled my appointment the day before and on a whim checked to see if I could squeeze in… Kelvin checked and said I would have to wait after lunch .. Ok….My car was ready before lunch!!! Fastest time EVER!!! Rating 10!!!!

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021 11:01 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

Verified Customer

Jacksonville, FL

2021 Hyundai Sonata

12/01/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Friendly Staff

The staff were very friendly and attentive to my needs. I will definitely be back

JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/02/2021 05:10 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101

Employees worked with

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