KJ

KELVIN JAMES

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 reviews)
76

ED
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Esther D.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
The service advisor Kelvin J. was very courteous and professional along with the other staff. I appreciate the courteous service and their attitude toward other customers as well.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/02/2022 10:41 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Callahan, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lovely Experience
Kelvin was very polite and informative. All of the staff members during my visit had an upbeat and positive mood, which is especially nice considering my appointment was first thing in the morning.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/08/2022 05:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

VS
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Vanessa S.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Sapp Family
It how they treated me.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/28/2022 05:02 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

SF
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Suzanne F.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very courteous and professional
I came first in 2019 bought my first new car in many years. I returned in 2021 of October and purchased a brand new 2022. Always been treated with courtesy, professionalism and I am a return customer and will continue to go to this dealership.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/21/2022 11:34 AM

Always a pleasure Ms. F.! Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

RR
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Robert R.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
I was able to make an appointment for service quite easily and the short waiting time for service was great. Personnel was very friendly and helpful. We will be back for the next service for our new Santa Fe which we absolutely love!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/16/2022 12:10 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

DJ
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Debbie J.
Kingsland, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
The service was great. The service department provided very efficient friendly personable, service.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/16/2022 12:10 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

VM
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Victoria M.
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Excellent customer service
I had previously went for a maintenance schedule appointment and because they were short staffed they weren’t able to give me a complimentary wash and vacuum. As soon as they could they reached out to me and offered to pick my car at home to be detailed and bring it back on the same day. It doesn’t get better than this!
Employees worked with

DC
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Deborah C.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
good
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/14/2022 05:16 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're sorry that this visit took longer than anticipated. We're very pleased to see that otherwise you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

BW
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Beatrice W.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very easy to get appointments for service.
When I called to set up appointment for service I was able to get an appointment for the next day, which was a blessing as it fitted into my schedule. I have always been pleased with their service since I purchased my vehicle.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/09/2022 11:25 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Rick was great
But I still hate the car just to clarify.
Employees worked with

BM
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Byron M.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick and Painless
Professional service with a smile.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/31/2022 04:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

TA
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Tamika A.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
T.Ali
Everything was great, service was great ?
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/12/2022 05:56 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Accomplished what was needed
Awesome
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/23/2021 04:32 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

LC
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Lori C.
Homestead, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast Friendly Professional Service
Your automobile is an asset and requires Maintenance, you want someone who cares and you can trust to service it. West side Hyundai is the right place to go. You can be assured we will have all our service done at West Side Hyundai on Cassat Ave.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021 10:59 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

CT
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Clarissa T.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thankful
Kelvin James!!!!!!Thank you for a job well done and not only that I canceled my appointment the day before and on a whim checked to see if I could squeeze in… Kelvin checked and said I would have to wait after lunch .. Ok….My car was ready before lunch!!! Fastest time EVER!!! Rating 10!!!!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021 11:01 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly Staff
The staff were very friendly and attentive to my needs. I will definitely be back
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/02/2021 05:10 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

LP
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Lawrance P.
Saint Johns, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pure excellence!
I want to thank Westside Hyundai for taking care of me as a customer as well as an employee. They were so kind to service my vehicle and giving me such a great warranty that no other dealership can compare to. Westside Hyundai truly does their job and does the job right!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 11/19/2021 06:30 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Yulee, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Improving very well
Service is getting better and better with the new staff team there now! I’m glad still have a few things they can work on but I’m pleased overall.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/09/2022 05:08 AM

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Rick was great
But I still hate the car just to clarify.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
Service Type: Repair
0
Category: Service
Hate the car
This car is not good for beginner or elderly drivers. Its radio is very slow, and the saftey features I find them more distracting than helpful. ESPECIALLY WHEN YOU FIRST BUY IT. Because it has a whole bunch of audiable alerts but somethimes none/not apparent visual indicator on why its alerting you. Blind spot was one that would often have me wondering what is wrong, I think it would make young drivers so scared they panic trying to figure out why their car is chirping and still end up in a accident. Other problem is the electronics dont perform consistently. The lead vehicle driving away is VERY VERY.... UNRELIABLE. Even worse when I took it in for them to inspect the mechanic had no clue on what I was talking about. Rear cross alert really annoys me because it brakes the car for stuff I am in no danger of hitting. Also on distracting, the dash board randomly brightens and dims as I pass through shadows is very annoying and sometimes cause me to unconsciously look at it to see why the dash or radio is wigging out.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/31/2022 04:38 AM

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

VM
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Victoria M.
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Excellent customer service
I had previously went for a maintenance schedule appointment and because they were short staffed they weren’t able to give me a complimentary wash and vacuum. As soon as they could they reached out to me and offered to pick my car at home to be detailed and bring it back on the same day. It doesn’t get better than this!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/09/2022
Service Type: Maintenance
7
Category: Service
First scheduled maintenance
The multi point inspection was done and oil changed but because they were short staffed my car didn’t get the complimentary wash and vacuum.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/11/2022 09:35 AM

We're grateful for the opportunity to make this right for you! Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
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