KO

Kent Odekirk

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(148 reviews)
81

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2024
verified customer Verified Customer
9
Category: Service
Mobile recall appointment
Appointment was easy to set. Service technician came on site and the repair was done quickly.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/27/2024 10:03 AM

We're delighted to hear that setting up your appointment was a breeze and that our service technician efficiently took care of the repair. Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs. We appreciate your support and look forward to serving you again in the future.

Employees worked with

RB
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REBECCA B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2024
verified customer Verified Customer
10
Category: Service
The guys came to our house to do a mobile oil change & tire rotation as well as check all the fluids.
The guys were very efficient & went right to work after introducing themselves. it was very convenient having them come to the house. I would highly recommend them.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/27/2024 10:03 AM

We're delighted to hear that our team provided efficient and convenient service during your visit. Thank you for the recommendation! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Employees worked with

BJ
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BRIAN J.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2024
verified customer Verified Customer
8
Category: Service
Recall
Timely and professional response.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/27/2024 10:03 AM

We're thrilled to hear that you had a timely and professional experience with us, Brian. Our team takes pride in providing top-notch service to all of our customers. If there's anything else we can do for you, don't hesitate to reach out.

Employees worked with

LB
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LAURA B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2024
verified customer Verified Customer
9
Category: Service
Mobile unit to my location to provide a recall fix plus LOF, tire rotation, 25-point inspection.
Two fine young gentleman arrived on time and performed all required updates and procedures in an efficient manner. They answered my questions with clarity and knowledge. They even said they’d wash my rig when I asked—I was only kidding!!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/20/2024 03:18 PM

We couldn't be happier to hear about your positive experience with our team, Laura! It's great to know that our service team was able to assist you efficiently and provide helpful answers to your questions. We always aim to go the extra mile, even if it means offering a good-natured car wash! Thanks for choosing us for your automotive needs. We look forward to serving you again in the future. Have a wonderful day!

Employees worked with

JM
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JEFFREY M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2024
verified customer Verified Customer
10
Category: Service
Great service.
Ford now offers home service. I used it and they came right to my driveway did my service and handled a recall. Easiest service i have ever had.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/20/2024 09:48 AM

Thank you for sharing your experience with our home service, Jeffrey! We're thrilled to hear that our team made your service and recall experience so convenient. We appreciate your trust in us and look forward to serving you again in the future.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
Prompt and reliable
The mobile service showed up on time. The technician was friendly and well trained to fix the problem.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:26 AM

We're delighted to hear that our mobile service met your expectations and that our technician provided friendly and well-trained support. Thank you for sharing your positive experience with us. We look forward to the opportunity to assist you again in the future.

Employees worked with

Verified Customer
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
Mobile Service
Utilized the mobile oil change service for the first time. Very convenient and friendly techs.
They changed my oil in the parking lot at work and I had several coworkers asking me about it.
Might start a trend!
Great Job!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:26 AM

We're thrilled to hear that you had a great experience with our mobile oil change service! It's fantastic to know that the convenience and friendly techs made a positive impression. Thank you for sharing your experience, and we're delighted to have been able to assist you. If starting a trend is in the cards, we’re here to make it happen!

Employees worked with

NS
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NATHAN S.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customer Verified Customer
10
Category: Service
Oil change and check a light
Crew got the needed work done within the time frame given and went above to make sure my light issue was resolved.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:21 PM

We're thrilled to hear that our crew provided efficient service and went the extra mile to ensure your light issue was resolved, Nathan! We understand the importance of timely and thorough work, and we're glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene! Have a great day!

Employees worked with

DN
DON N.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2024
verified customer Verified Customer
10
Category: Service
Excellent mobile service
I called about a recall on my car. They offered mobile service. The mechanic arrived on schedule and completed the work quickly. Good service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:17 PM

We're delighted to hear about your positive experience with our mobile service for your car's recall, Don! It's great to know that our mechanic arrived on time and completed the work promptly. Thank you for sharing your feedback!

Employees worked with

EP
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EVAN P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2024
verified customer Verified Customer
10
Category: Service
Very convenient!
Had a couple recalls on my truck, I called the dealership and they were able to come out that day and complete the services right in my garage! Super convenient and highly recommended.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:19 PM

Thank you for taking the time to share your positive experience with our dealership! We're glad to hear that our team was able to promptly address the recalls on your truck and provide convenient service right in your garage. We appreciate your recommendation and look forward to assisting you with any future automotive needs.

Employees worked with

RH
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RACHAEL H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customer Verified Customer
10
Category: Service
Super fast and easy
Fixed my recall super fast and came to my house to do it.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:26 PM

Thank you for taking the time to leave a positive review! We're glad to hear that we were able to fix your recall quickly and conveniently by coming to your house. We appreciate your business and hope to assist you with any future automotive needs you may have.

Employees worked with

RG
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RANDY G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2023
verified customer Verified Customer
10
Category: Service
Mobile service
I had a warranty issue with my 2016 f250. Mike White Ford offered to send their mobile service truck to my home. I made the appointment, they arrived right on time. The two techs were very polite and explained what needed to be done. 30 mins later they were done. This eliminated me having to spend half my day taking the truck in. Very much appreciated.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:30 AM

Thank you, Randy, for taking the time to provide your feedback! We strive to provide exceptional customer service and are glad to know that it was evident during your experience with us. It's great to hear that our mobile service convenience was able to save you some time! We hope you continue to have a great experience with your vehicle.

Employees worked with

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2023
verified customer Verified Customer
10
Category: Service
A+++
These guys are on top of it, way better than any other Ford Dealer in the spokane/cda area. Really appreciate the mobile techs coming out and performing recalls, communication and service on point. Thank you Kent, Adam, Shane and mobile techs
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:30 AM

Thank you so much for taking the time to review our dealership and staff. We are so happy to hear that our mobile techs were able to provide you with excellent service and communication. We appreciate your loyalty and look forward to providing you with any assistance you may need in the future.

Employees worked with

JL
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JUSTIN L.
Cheney, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customer Verified Customer
10
Category: Service
Mobile service
Great customer service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:30 AM

We are very pleased to hear that you had a great customer service experience at Mike White Ford of Coeur d'Alene! We strive to provide excellent customer service to all of our customers and are delighted that we could provide that for you. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent Service from Mobil Tech.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

Thank you for taking the time to share your excellent experience with us! We are delighted to have served you and are grateful for your 5-star review.

Employees worked with

RS
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RAYMOND S.
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2023
verified customer Verified Customer
10
Category: Service
Mobile service
Can life get any better?
Came to the house, provided the recall service booked and done in about 30 minutes.
In the old days I would of had to take 1/2 a day off, drive the 25 minutes one way, wait and drive back.
Thanks Mike White for the great service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you Raymond for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are delighted to have provided the recall service that you needed and are pleased that we were able to make the process so convenient for you. We strive to provide the best customer service and your feedback is greatly appreciated.

Employees worked with

TD
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TYLER D.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2023
verified customer Verified Customer
9
Category: Service
Excellent job this time
My last experience regarding a recall was horrible and I spent months waiting for a part that the service writer never even had me on the list as waiting for. This time the service writer moved me to the top of the list and sent the mobile repair technicians out the next day to take care of the recalled part.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you for taking the time to share your experience, Tyler. We apologize for the trouble you had to go through for your recalled part. We appreciate that you gave us the chance to make it right and we're grateful for your patience. We strive to make sure that all of our customers are taken care of and we're glad to hear that your experience was much better this time.

Employees worked with

DF
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DENNIS F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
verified customer Verified Customer
10
Category: Service
Recall 23E09 repair
Mobile repair team came to my home and performed the recall repair in my garage. Service can't get any better than that.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you for your review, Dennis! We are thrilled to hear that our mobile repair team was able to meet your needs and perform the recall repair in your home. We take great pride in providing excellent service and are glad that you experienced it!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customer Verified Customer
10
Category: Service
Completed on time. Friendly service!
Recall work was completed in a timely manner, and service rep was very friendly.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:41 AM

Thank you for taking the time to leave us this wonderful review. We are pleased to hear that your recall work was completed quickly and that our service rep was friendly. We strive to provide excellent customer service and we are pleased that we could deliver on that commitment.

Employees worked with

SW
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SCOTT W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customer Verified Customer
10
Category: Service
Excellent
Awesome to be able to have the work done at my home in my own driveway.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:41 AM

We are so glad to have been able to provide you with convenience by coming to you. We always strive to provide the best possible service and are glad to hear you were satisfied. Thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with
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