KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(803 reviews)
71

MG
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MARIO G.
Coeur D Alene, ID
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customer Verified Customer
Category: Service
2015 Escape
Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/22/2018
Category: Service
2015 Escape for 30,000 miles servce
Service for my vehicle was great, no problems.
My problem is the Service Advisor told me that I needed to have the transmission service due to the 30,000 miles scheduled. The cost was to be $179.95. I declined at the time and said if necessary I would have it done next time.
After returning home with the vehicle I looked in the manual under the Scheduled Maintenance section and found that it stated that the transmission is to be service at 150,000 miles. The 30,000 miles is for towing a trailer, or using car-top carrier, extensive idling or low-speed driving for long distances, as in heavy commercial use such as delivery, taxi or patrol car and in dusty or sandy conditions. I do not know which one of these conditions the Advisor thought this vehicle was used for which is none of them.
If I am wrong and this vehicle does need transmission service I will apologize and give 5 stars for the service. If the manual is correct the Advisor is incompetent and or trying to scam the public during services.
Not Recommended
Sam G. from Mike White Ford of Coeur d'Alene responded on 04/26/2018 11:41 AM

Hi Mario. Thank you for taking the time to review our dealership. We use these to help improve our processes and provide the best customer service experience possible. I have been told our Service Advisor reached out to you and explained how/why we recommend certain services. We sincerely apologize for the miscommunication during the inital visit. Please let us know if you have any other questions or concerns about servicing your vehicle. Thank you.

Employees worked with

WL
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WILLIAM L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2024
verified customer Verified Customer
10
Category: Service
Routine Service
I needed to bring my F150 in for service, the team was great and easy to work with. Thanks!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/15/2024 03:56 PM

Thank you for choosing us for your F150 service, William! We're thrilled to hear that our team provided you with efficient, high-quality service. Your satisfaction is important to us, and we appreciate your feedback. If you ever need anything in the future, don't hesitate to reach out.

Employees worked with

JB
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JAMES B.
Colbert, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2024
verified customer Verified Customer
10
Category: Service
The best in the business
Manny & Kevin have always over performed for my family & I. The reason why we drive from Colbert WA is because of Manny plain & simple.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/15/2024 03:57 PM

We're delighted to hear that Manny and Kevin have impressed you and your family, and we appreciate you making the trip from Colbert to visit us. Manny is indeed a valuable member of our team, and we're glad to hear he's made a positive impact on your experience. We look forward to welcoming you back in the future and providing you with excellent service once again!

Employees worked with

JB
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JOHN B.
Fernwood, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/27/2024
verified customer Verified Customer
4
Category: Service
Service tech
They didn’t fix the issues.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/02/2024 04:25 PM

John, we sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your satisfaction is our top priority and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Employees worked with

SB
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STEPHANIE B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2024
verified customer Verified Customer
10
Category: Service
Curly is AWESOME!!
Curly has always been open, honest and very patient throughout the years. We have purchased at lease 10 vehicles from him, and it is always a pleasure.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/13/2024 11:36 AM

Stephanie, thank you for your loyalty and for sharing your positive experience with us. We're delighted to hear that Curly has consistently provided excellent service, and we appreciate your trust in us for your vehicle purchases. We look forward to many more years of serving you with the same level of dedication and patience. Your continued support means the world to us!

Employees worked with

MK
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MATTHEW K.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2024
verified customer Verified Customer
10
Category: Service
Cutest service department guys in town!
These guys are great!
Always take care of me and get my truck done quickly. Thank you
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/09/2024 01:39 PM

We're thrilled to hear that you had a great experience with us, Matthew! Providing excellent service and getting your truck back to you quickly is always our goal. Thank you for choosing us, and we appreciate your kind words. If you ever need anything in the future, don't hesitate to reach out.

Employees worked with

CW
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CHARLES W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2024
verified customer Verified Customer
10
Category: Service
Complex Situation Handled Well By Kevin
Kevin was confronted with a GMC Denali Arcadia SUV, purchased “used” from Mike White (Curly), brought in on a Mike White at time of purchase warranty - for its first Mike White 6 months maintenance inspection - finding a main drive train oil leak - still on Original Warranty. Kevin made arrangements to have this situation handled on original warranty by a nearby General Motors Car Store. The fix is currently in process! I commend Kevin for handling this complex situation so very well! Chuck Walker
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/09/2024 01:39 PM

Charles, We're thrilled to hear about your positive experience with Kevin and our team at Mike White Ford of Coeur d'Alene. It's great to know that he was able to efficiently handle the unexpected situation with your GMC Denali Arcadia SUV and ensure that the main drivetrain oil leak was addressed promptly within the original warranty. We appreciate your recognition of Kevin's excellent service, and we'll be sure to pass on your commendation to him. Thank you for choosing Mike White Ford for your automotive needs, and we look forward to assisting you in the future. Best regards, Mike White Ford of Coeur d'Alene

Employees worked with

SA
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STEVEN A.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
Service at Mike White Ford
This is most professional and efficient service department I have ever used. To top it off the people that work in service always communicate and are easy to speak with.
Smiles all around to this team! Bravo
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:28 AM

Thank you for taking the time to share your positive experience with our service department! We're delighted to hear that our team provided you with professional, efficient, and easy-to-communicate service. We strive to ensure that our customers have a top-notch experience, and we're thrilled that we hit the mark with you. Your kind words put a smile on our faces, and we look forward to delivering the same level of excellence in the future.

Employees worked with

KS
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KATHLEEN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
Transmission
The service department were the most helpful and polite guys I have ever dealt with.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:27 AM

We're so glad to hear that our service department provided you with a top-notch experience! At Mike White Ford of Coeur d'Alene, we strive to make every customer feel valued and well taken care of. We appreciate your kind words and look forward to serving you again in the future.

Employees worked with

Verified Customer
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
Smooth and easy
No complaints. Made it easy.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:25 AM

We love hearing that we made the process easy for you! Thank you for taking the time to share your experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Employees worked with

WZ
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WYATT Z.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2024
verified customer Verified Customer
10
Category: Service
Great service!!
Got my vehicle in quick, we’re thorough in their investigation, and we’re so polite and helpful. Curbside service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:23 AM

We are delighted to hear about your positive experience, Wyatt! Providing quick and thorough service with a touch of politeness is what we aim for. We're glad our curbside service added to your convenience. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
VALLEY FORD, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customer Verified Customer
10
Category: Service
Great experience
The guys at Mike White Ford are always so courteous, prompt, and helpful in getting us out as quickly as possible. Plus a free car wash. We wouldn’t take our vehicle anywhere else.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:21 PM

We're thrilled to hear that you've had such positive experiences with us! Providing excellent customer service and getting you back on the road quickly is always our goal. And who doesn't love a free car wash? We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Have a fantastic day!

Employees worked with

PD
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PAUL D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customer Verified Customer
10
Category: Service
Excellent Service.
The Service Department was exceptional. I can't recall a better experience in my previous dealings with other dealerships.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:20 PM

We're thrilled to hear that you had an exceptional experience with our Service Department, Paul! Providing top-notch service is always our goal, and we're happy to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future. Thanks again and have a fantastic day!

Employees worked with

BG
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BRETT G.
Bigfork, MT
Ford F350
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/28/2024
verified customer Verified Customer
5
Category: Service
Door won't latch
The rear doors don't allways latch. This problem was not fixed I called right after I got the truck back still do not have a plan or appt. Thank goodness I kept my rope.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:19 PM

Brett, we appreciate you taking the time to share your feedback with us, and we're sorry to hear about the issue with the rear doors of your truck. We understand the frustration that can come with unresolved problems, and we want to make it right. Please contact our service department as soon as possible so we can address this issue and ensure that your truck is in top-notch condition. We apologize for any inconvenience this may have caused.

Employees worked with

AM
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ANGIE M.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2024
verified customer Verified Customer
10
Category: Service
Excellent customer service!
I have brought my vehicle to Mike White Ford for service a few times and the service is exceptional. They are always friendly, prompt and professional!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:19 PM

Thank you for sharing your positive experience with our service department at Mike White Ford! We're glad to hear that our team provided exceptional service, being friendly, prompt, and professional. We appreciate your feedback and look forward to assisting you in the future!

Employees worked with

BH
BRYAN H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2024
verified customer Verified Customer
10
Category: Service
Service
Great service. My advisor kept me updated service manger thanked me for my business! Highly recommend Kevin advisor and Manny Service Manager!!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:08 PM

Thank you for your kind words and positive feedback! We're glad to hear that our team provided you with great service, and we appreciate your recommendation of Kevin and Manny. We strive to keep our customers updated and ensure their satisfaction. Thank you for choosing Mike White Ford of Coeur d'Alene, we hope to serve you again in the future!

Employees worked with

KW
KIANNA W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2024
verified customer Verified Customer
9
Category: Service
A hard run
I bought a 2016 ford fusion in 2022. Two weeks after buying it the engine decided to not work. I took it to Spokane Corwin Ford. They had my vehicle for 11 months. The communication was awful. The service advisor that was helping me ended up being fired because of it. It was a complete nightmare not having a vehicle for a year. Then, I got my car back after 11 months. I drove it for 3 months and went to get my first oil change. The oil change establishment told me there was a leak. So I scheduled an appointment at Mike white due to past references and my husband doing prior business with his company vehicles there. Kevyn Erbe was my service advisor and had the absolute best communication over the two months my vehicle was in the shop. Turns out Corwin did not install my engine properly and I had to get yet another engine installed into my car (all on warranty). Kevyn had excellent customer service, communication, and fast timing. He did well to answer all my questions in a timely manner. Overall, the situation has been terrible. But, Mike White Ford was a much better experience.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:10 PM

Thank you for choosing Mike White Ford and for taking the time to share your experience. We are very sorry to hear about the issues you encountered with your car and the difficulty you faced with communication. We strive to provide the best customer service and it's very unfortunate that it took so long to resolve the issue. We are glad that Kevyn was able to make your experience more positive and we value your kind words. We hope you feel more confident in the service you received from our team.

Employees worked with

LL
LARRY L.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customer Verified Customer
10
Category: Service
Very good service, new tires put on!
Very good service, new tires put on!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:53 PM

Thank you Larry, we are delighted to hear that you had a good experience with us. We take pride in offering top notch services to our customers, and we're so glad you were happy with the new tires. We look forward to seeing you again soon!

Employees worked with

CW
CHUD W.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customer Verified Customer
10
Category: Service
Thank you!
Thanks to Manny and the service team at Mike White for identifying and fixing an issue I had with my vehicle.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:52 PM

Thank you so much for taking the time to leave us a review, Chud! We’re thrilled that Manny and the service team were able to identify and quickly resolve the issue with your vehicle. We’re proud to provide Coeur d'Alene with excellent customer service and will strive to continue doing so. We hope you have a safe and enjoyable ride!

Employees worked with

JB
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JERRY B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2023
verified customer Verified Customer
10
Category: Service
From start to finish I had a great experience!
Everything was completed in a timely fashion
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:28 AM

Thank you, Jerry, for your positive review! We take great pride in providing a fast, efficient service. We're glad you were pleased with your experience!

Employees worked with
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