KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(803 reviews)

71

Reviews of Kevyn Erbe

MA

MEAGAN A.

Coeur D Alene, ID

05/24/2023

Verified Customer

0

Category: Service

Illogical, disrespectful, insulting

This issue that we brought the truck in for has been an issue for over a year and a half. Your technician essentially tried to sell me tires. It defies logic that an issue I brought the truck for upwards of 4 times is tires. The only reason that my tires are now worn out is because it takes so long to get an appointment. I will take this all the way up to the region as this is a safety and existential problem with this truck. When I checked the vehicle out the technician dismissed my feedback and concerns and offered no resolution. Furthermore, our truck was ready for several days and no calls were made to myself or my wife and both numbers are on file. I repeat. I will take this issue all the way to the region and corporate until this issue is resolved. I would give 0 stars if possible. We will be leaving the Ford brand, and will shout and warn far and wide to all who will listen as to the utter lack of competence and respect this brand and office have shown.

Employees worked with

Service Advisor

RB

ROBIN B.

Sandpoint, ID

Ford Super Duty F-250 SRW

04/12/2021

Verified Customer

Category: Service

Disorganized.

When we showed up the check in person said we did not have an appointment but it had in fact been set via phone conversation with the service manager. They said they’d squeeze us in. Uh, no, I had an appointment and I wanted the mechanics to take their time and fix my vehicle correctly and thoroughly. Everyone is in a big hurry and apparently not interested in being helpful. I was quoted one price and charged another with no new service added. Where can a person buy a $58,000 vehicle AND get good service for that vehicle. Nowhere.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:27 PM

Robin, we would like to discuss this experience with you. We have left a voicemail for you and would love the opportunity to discuss what happened. (208) 664 - 9211 - Ed Baker

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

10/03/2019

Verified Customer

Category: Service

service

Staff is not professional and doesn't care about customer service .Will only go back if its a recall or something only ford can fix.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2019 10:47 AM

Anonymous, we apologize that your experience with us was not up to your standards. We thank you for speaking with us on the phone and have taken the conversation to heart. We will be speaking with our service people and will reinforce the importance of clear communication standards. We value our customers and their satisfaction highly. We hope that if you choose to give us the opportunity to serve you again in the future, you will have a more satisfactory experience.

Employees worked with

Service Advisor

BV

BOB V.

Hayden, ID

11/01/2018

Verified Customer

Category: Service

Waste of time

I wasted 3 1/2 hour of MY TIME your service department can’t get their story straight. Didn’t even start working on it yet. Just an oil change so took my keys back and went down the street for the oil change had it done in 20 minutes. Can’t say anything good about your service department .

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/02/2018 10:34 AM

Hello Bob, I want to thank you for taking the time to rate our dealership. I apologize about the inconvenience this has caused. If you could please give me a call at 208-664-9211, I would like to get you over to our Service Manager Ed Baker. We want to continue doing business with you and make this right.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

MK

MIKE K.

Post Falls, ID

10/11/2018

Verified Customer

Category: Service

Business, as usual

This was a ruetin service,and took about an hour..The only over site was they forgot about me waiting in the customer lounge,only after checking my phone for text,did I see a miss call from the srevice department to come and pick up my car..valued customer, not this time.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/11/2018 02:10 PM

Hello Mike, Thank you for taking the time to review our dealership. I am very glad to hear that Kevin was able to speak with you, and I want to apologize about the miscommunication on our part. Kevin did take off for lunch and pass the information on to Tyler thinking you were not waiting in our lounge. We apologize again and if there is anything I can do please let me know.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

RP

ROBERT P.

Coeur D Alene, ID

08/21/2018

Verified Customer

Category: Service

Treated terrible

Bought a brand hew truck cash in late 2013. 60000 dollars, when I traded it in on 2011 ranger I found that I got a lemon, to many things to list right now. Very disappointing experience. Have one more oil change on you and after that I will definitely never go back to you guys.

Not Recommended

Employees worked with

Service Advisor

RA

REED A.

Post Falls, ID

Ford Super Duty F-250 SRW

05/26/2018

Verified Customer

Category: Service

60,000 mile service

Parker Ford recommended transmission and transfer case service as specified by Ford Motor Co. For my 10 yr old Super Duty. After i returned home i noticed a small leak in the driveway and discounted it since it did not continue throughout the night. The next day I hooked up the camp trailer and headed out to Montana as I had explained to the service dept at Parker was my plan. I got halfway to Missoula and notice transmission fluid heavily leaking from my truck. I continued on to Missoula and immediately go to the Ford dealer service dept to have it checked out. Our trip was delayed over 3 hours while the service dept investigaed the cause of the leak. They then explained that the transmission was excessively overfilled with fluid and was leaking out of the overflow. I went through the anxiety from this and I am the type who doesn't throw a fit, I just go somewhere else to spend my money..

Not Recommended

Employees worked with

Service Advisor

CJ

CINDY J.

Rathdrum, ID

05/07/2018

Verified Customer

Category: Service

5K service not done!

My car has been serviced every 5K miles at this dealer since i bought it new. When i made my appt this time i mentioned that it was also due for new tires. My vehicle was left all day and picked up the next morning, i did not realize until i reviewed the receipt yesterday they never serviced it! That was the reason it was in there, the tires were replaced at that time because its so inconvenient to bring my car in that i wanted everything taken care of at once. Honestly, they should have looked at my odometer and saw that i was almost at the 140K for my next 5K service. Very unhappy about this!

Not Recommended

Employees worked with

Service Advisor

JM

JAMES M.

Rathdrum, ID

03/30/2018

Verified Customer

Category: Service

unable to identify correct customer

Have tried unsuccessfully to address concerns with anyone at dealership.

Not Recommended

Employees worked with

Service Advisor

LM

LIJAH M.

Chattaroy, WA

Ford Super Duty F-350 SRW

02/01/2018

Verified Customer

Category: Service

Don’t take care of loyal customers

I have bought two rigs here in the last two years and I will never return!

Not Recommended

Employees worked with

Service Advisor

DD

DAN D.

Hayden, ID

Ford Transit Wagon

12/09/2017

Verified Customer

Category: Service

Service dept

Scheduled appt 2.5 weeks in advance. Brought the truck in, took them 6 hours to call me back and tell me they didn't have the parts to fix the issue. Waste of time.

Not Recommended

Employees worked with

Service Advisor

JB

JOSEPH B.

Coeur D Alene, ID

Ford F250

10/20/2017

Verified Customer

Category: Service

Lies

Two faced

Not Recommended

Employees worked with

Service Advisor

JT

JARROD T.

Rathdrum, ID

10/07/2017

Verified Customer

Category: Service

The service department tried to intimidate my wife which I didn’t appreciate one bit after as many vehicles as I’ve bought from you

Treated my wife terribly and as if she was ignorant

Not Recommended

Employees worked with

Service Advisor

JB

JOHN B.

Fernwood, ID

03/27/2024

Verified Customer

4

Category: Service

Service tech

They didn’t fix the issues.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/02/2024 04:25 PM

John, we sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your satisfaction is our top priority and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Employees worked with

Service Advisor

TD

TYLER D.

Dalton Gardens, ID

Ford Super Duty F-350 SRW

06/28/2023

Verified Customer

3

Category: Service

Customer Satisfaction Warranty Extension

An appointment was made a month prior to the date of my appointment for a Customer Satisfaction Warranty Extension for the steering linkage. I then later added a LOF and tire rotation. The truck was purchased from Mike White and the tires were installed by Mike White. I was quoted a price for the LOF over the phone, the service writer wasn't going to honor the quote and wanted to charge me for the tire rotation even though I was told when I bought the truck that I had free rotations.

Then to follow that up they couldn't do the warranty work as they didn't have the part. One would think that they would have told me that when I made the appointment, or they would have made sure the part was available when I scheduled the appointment. To top it off historically we have received a free car wash for doing LOF with Mike White and that wasn't offered this time.

Overall, very poor service compared to what I have seen in the past. I have been buying vehicles and having them serviced at this location since Addis owned it.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/28/2023 12:24 PM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

Service Advisor

RW

ROGER W.

Athol, ID

02/20/2023

Verified Customer

5

Category: Service

Confidence & miss communication

I love my Edge but I have had several electrical issues and seems like Mike White Service has had it more than I have! When I bought the car I had Ford Service add a hitch for my bicycle transport. Since this install, the car has been in for blinkers, running lights, auto and other electric issues. Right side went out first around April and I was told it was probably a short in the hitch. Supposably it was fixed. December 2022 the left side went out. These are Safety issues and I was scheduled out to February 16th 2023! I called to move date up if possible and Service accidentally moved me out to March 3rd. I called again but they could only move it to February 13th. They suggested to drop the car off to try and fit it in between appointments. Didn't work. They kept the date to the 13th appointment.
Results I was again told it was the hitch and I could pay to have electrical redone. I never use the car to haul anything so Keven said they could just disconnect. I wasn't willing to pay for another electrical hitch fix that the Ford Service installed and causing the car to have problems. My car is paid off and to replace it is so expensive. I just don't know what to do. I've lost confidence in the car that I love and in Mike White Ford Service to stop these issues. Thank Goodness I bought the 7 year extension on the warranty.

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford Super Duty F-350 SRW

05/23/2022

Verified Customer

5

Category: Service

Poor Communication

Mike White's service department left my office a message on Tuesday afternoon. so I called back when business hours reopened Wednesday morning and could not reach my service tech. i continued to call 2 more times that day to reach my service tech and never received a call back. went in the next day to just see them in person and the tech tried to put the blame on me for the delay in the truck being finished. claimed that he called and never heard back.

Employees worked with

Service Advisor

JC

JAVIER C.

Liberty Lake, WA

Ford F350

12/31/2021

Verified Customer

4

Category: Service

Weather strip repair

Purchased new 2022 Platinum F350. Initially went in d/t tailgate step having issues from the factory. They fixed it but ended up w/scratched interior door handle. Went in for dealer installed Line-X and door handle repair. Dealer did not do Line-X as requested. Door handle trim repaired but new gouge on dash. Mentioned this to dealer but declined repair over concern such a large repair would end with torn leather seat or worse. Also noticed top of door weather strip had tear. Set up appointment, went in only to be told they ordered wrong part. Burned up my day and fuel. Dealer offered to fuel tank after complaint. I declined. Second time going in for door weather strip replacement but didn’t leave without new damage to door finish. Repairman gouged door panel adhesive and paint during weather strip repair. During my visit to the dealership I stopped by the parts counter asked about parts and received list. Called back to confirm parts to be ordered and was told part numbers were incorrect. I asked for email w/proper parts and received 2008 schematic. What is going on w/this dealership?!! Sales department was great but it ends there!! Side note, Line-X was completed as requested 2 months later. The service managers seem to be sincere in their concern over everything that has occurred this far.

Employees worked with

Service Advisor

BH

BERNARD H.

Pinehurst, ID

10/07/2021

Verified Customer

3

Category: Service

Explorer

My 2015 explorer is making a noise when turning to the right. According to the mechanic there is nothing wrong. I just hope you're right and nothing worse happens to my car.

Employees worked with

Service Advisor

ME

MICHAEL E.

Post Falls, ID

08/25/2021

Verified Customer

5

Category: Service

Ford is not taking Ranger transmission issues seriously.

I called a few months ago to bring my 2021 Ford Ranger in to have the transmission checked. The issues relate to inconsistent shifting, notably on hilly roads where I have to slow down for a curve, and then accelerate out of it. The tranny likes to stay in a higher gear and it dogs until I really push the gas more than I would like before it downshifts. This results in a harsh feel, and I have never experienced this on any other car/truck I have driven. When I called, I was told the 10-speed in the Ranger is unique, and what I describe is "normal" for it. I asked if there are any planned updates to the transmission, and he said not at this time. I made the appointment anyway to have Kevin (their only transmission tech?) check it out. My appointment was on 8/18. Kevin was very nice and listened to what I had to say, but reiterated the line that this is normal. I told him at this point, I just want my issue logged with Ford - the more people complain, the sooner they'll come out with an update that will adjust the shift-points. When I picked up the truck, Kevin was not there, but his notes indicate that he could not duplicate the problem (not sure if he tried driving on hills where he had to slow and accelerate out of a curve), and that everything was "normal". This might be typical, but it should hardly be classified as "normal".

Hoping enough people raise this issue with Ford so they decide to push out an update to the transmission, or otherwise allow technicians to tune it manually (or at the very least, set the transmission to re-learn the driving habits of the driver... I'm told by a friend-mechanic that this is possible).

Employees worked with

Service Advisor

Displaying Review 1 - 20 of 804 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.