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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kevyn Erbe
KE

Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(803 reviews)
71

Reviews of Kevyn Erbe

Verified Customer
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customer Verified Customer
Category: Service
Curley and his compassion and integrity
Curley is the best!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:10 PM

Anonymous, thank you for the 5 star review! We agree with you! Curly is the best! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customer Verified Customer
Category: Service
I was greatly taken care of.
In this greatly over busy community, I was well taken care of. From the first call, to the pick up of my repaired car. Professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:02 PM

Anonymous, thank you for the 5 star review! We're so glad that you felt well taken care of from the first phone call to the completion of your service! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
AL
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ASHLEY L.
Post Falls, ID
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customer Verified Customer
Category: Service
Satisfied customer
My experience with Mike White Ford has always been satisfactory. Thats what keeps me coming back. Staff is always pleasant and helpful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:32 PM

Ashley, thank you for the kind review. We're very proud of our staff and glad that you've had positive interactions with them as well! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
JC
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JOSHUA C.
Sandpoint, ID
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
verified customer Verified Customer
Category: Service
Ease of use
60k inspection
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:06 PM

Joshua, thank you for the 5 star review! We're so glad that your 60k inspection went so well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
LP
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LEE P.
Newman Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
verified customer Verified Customer
Category: Service
Great Customer Service
The service staff is always friendly and does a great job of welcoming me. Their appointment reminder system and shuttle service is very convenient and the work they have done on my F150 has always been impeccable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:35 AM

Lee, thank you for the great review! We're so glad that you enjoy servicing your vehicle with us and that your F150 is working well for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Greenacres, WA
Subaru XV Crosstrek Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customer Verified Customer
Category: Service
Great work with difficult situation
Kevyn, Chelsea and the whole team worked really hard to fit in my vehicle without an appointment. It was a challenging, intermittent issue and we all worked together to get it sorted out. I appreciate their patience, dedication and kindness.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your vehicle and get you back on the road! We will pass along your kind words to Kevyn, Chelsea and the service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
LF
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LIANNE F.
Post Falls, ID
MERC MILAN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customer Verified Customer
Category: Service
The people that work for you make your place a step above!
From the moment that I pulled up to the service department I was treated as though my time was important to them.
All of the Mike White Ford associates that I dealt with were professional, courteous and friendly.
Also they have a well run shuttle service! We had a friendly and safe driver!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:23 PM

Lianne, thank you for the 5 star review! We're so glad that your service experience went so smoothly and that you had such positive interactions with our team! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
JM
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JANE M.
Coeur D'Alene, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customer Verified Customer
Category: Service
Great service
I’m always greeted with a smile and prompt attention. The work was done in a timely manner and I appreciated the shuttle ride home and back.
After arriving home I discovered something that I had a question about so called Kevin ,my service person, and he quickly answered it.
Thank you Kevin I enjoyed your help.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:00 PM

Jane, thank you for the great review! We're glad that you enjoyed your shuttle ride and that Kevyn was able to answer your questions! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
WH
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WAYNE H.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
the service dept team
The service dept. team is and always has been great to work with...great crew and I know it starts at the top...So Great Job Mike White and staff!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:18 PM

Wayne, thank you for the kind review! Mike takes a lot of pride in our team and is always looking for continuous improvement! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
SW
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SCOTT W.
Ford, WA
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customer Verified Customer
Category: Service
very patient
All the people working at Mike White were patient and did their best to make sure the customer fully understood the paperwork.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:06 PM

Scott, thank you for the fantastic review! We're very proud of our team and so glad that you had such a thorough experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
PC
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PATRICK C.
Hayden Lake, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customer Verified Customer
Category: Service
Good Service
I've had good service. No complaints. ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:24 PM

Patrick, thank you for the good review! We're so glad that you had good service and that you don't have any complaints! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Greenacres, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021
verified customer Verified Customer
Category: Service
All around great Ford Service Center!
Very professional advisors (Kevyn was excellent), excellent communication, Saturday service hours, one of the better check-in facilities and waiting areas, and professional wash services when finished.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:02 PM

Anonymous, thank you for the great review! We're so glad that your experience was so fantastic! We'll be sure to pass along your kind words to Kevyn and the whole team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
FB
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FRAN B.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Customer Service
I love the customer service that I receive. Everyone is friendly and thrive and giving you the best customer service they can give. Yes I would recommend Mikes Ford service department
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/29/2021 04:49 PM

Fran, thank you for the kind review! We're so glad that you have such great experiences with our service team! We really do love serving our customers! It was a pleasure helping you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021
verified customer Verified Customer
Category: Service
Ford seevice
Good service but hard to get anything done in one visit.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 03:13 PM

Anonymous, thank you for the review! We will review with our team to see what we can do to make it smoother/easier to add additional services onto appointments. We completely hear your frustration and thank you for your feedback. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
HB
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HELEN B.
Spokane Valley, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Employees are very knowledgeable and friendly.
One bad thing against my car is that the engineers did a dumb job as you have to remove front to change bulbs.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/12/2021 10:44 AM

Helen, thank you for the kind review! We will certain pass your comments along to Ford as it certainly does present a challenge! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
verified customer Verified Customer
Category: Service
Ready for repairs!
My gas door spring broke, so I scheduled a repair, was in and out in one hour. Coffee was hot!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:11 PM

Anonymous, thank you for the 5 star review! Broken springs are never fun, but we're so glad that we were able to take care of it and also get you some hot coffee! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
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Verified Customer
Coeur D'Alene, ID
Ford Transit Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
verified customer Verified Customer
Category: Service
Fabulous
Cole is always top notch! Thanks!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/25/2021 03:21 PM

Anonymous, thank you for the fabulous review! We're so glad that you had a great experience! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
BO
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BURT O.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
verified customer Verified Customer
Category: Service
engine light came on
they got us in the same day and the work was completed the same day :)
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/24/2021 01:52 PM

Burt, thank you for the 5 star review! A check engine light is never fun but we're so glad that we were able to get you in and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with
KE
Kevyn Erbe
Service Advisor
MA
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MARK A.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customer Verified Customer
Category: Service
Service Department
Great Service and Friendly Staff!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/09/2021 02:39 PM

Mark, thank you for the great review! We're so glad that you had a great experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
DC
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DAVID C.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
verified customer Verified Customer
Category: Service
Customer service
Kevin in your service department did an excellent job. Employees like him make a business successful. Mike WHITE is a great businessman who always puts the customer first. Good job Mike!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:28 PM

David, thank you for the excellent review! We're very proud of Kevyn and will make sure to pass along your kind words to both him and Mike. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
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