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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / KEVIN J HEERSPINK
KH

KEVIN J HEERSPINK

Service Advisor
Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(433 reviews)
85

Reviews of KEVIN J HEERSPINK

JW
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Jennie W.
Ferndale, WA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Service
Fast, friendly, and clean
Fast service. Friendly associate like Kevin and Natalie. Clean space to wait!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/09/2021
Service Type: Maintenance
10
Category: Service
Speedy Fix
Speedy resolution to issues. Friendly staff. Clean waiting room and timely service.
NATALIE D. from Rairdon's Hyundai of Bellingham responded on 11/30/2021 10:07 AM

Thank you for taking the time to speak with me today! I appreciate you giving us the opportunity to improve your experience with us. 
Natalie Dickinson

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
JM
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John M.
Lynden, WA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2021
Service Type: Maintenance
Category: Service
Kevin is the best!
Much as I like my Sonata, I have to say that Kevin Heerspink is the biggest asset Rairdon's Hyundai has. He is knowledgeable, helpful, friendly, courteous, and considerate. It is always a pleasure to deal with Kevin directly.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 06/18/2021 08:40 AM

Thanks for taking the time to fill out the survey and talking to me this morning. We are always striving to improve and I apologize for the difficulty in scheduling. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
FC
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Fred C.
Bellingham, WA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
verified customer Verified Customer
Category: Service
Hometown service
Attentive and efficient service center and information access. Kevin and the team take things seriously and explain the problems well. Serviced usually in a few hours.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2018
Service Type: Maintenance
Category: Service
Defective parts Mystery
There are defective parts on the Hyundai Elantra that the dealership does not cover. KNOW WHAT THEY ARE!!! Glad I found out before we bought a third car.
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 10/12/2018 11:02 AM

"Glad we could talk and get things clarified, thank you sir. We look forward to our continued relationship!"

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
PN
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Paul N.
Ferndale, WA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2021
Service Type: Maintenance
Category: Service
Great service in a timely fashion
Taking care of the vehicle with care
Recommended
MICHAEL JR E C. from Rairdon's Hyundai of Bellingham responded on 04/08/2021 01:43 PM

Spoke with Paul and explained about the waiting area and the guidlines for COVID. As a good will gesture we will discount his next oil change.

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
SB
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Sandra B.
Lynden, WA
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customer Verified Customer
Category: Service
Great service
Very professional
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2021
Service Type: Maintenance
Category: Service
Good service
Good service
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 02/09/2021 09:04 AM

Thank you for taking the time to send in the survey. I left you a voicemail if you can return my call at your earliest convience that would be great. Thank you!

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
MB
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Michael B.
Bellingham, WA
2020 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customer Verified Customer
Category: Service
Friendly
Personel were very helpful.
Thank you !
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2021
Service Type: Repair
Category: Service
...
Could have washed the car.
Last Hyundai I had, the dealership washed the car when finished working on it, & vacuumed at least the front area of vehicle.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 01/20/2021 09:43 AM

Thanks for taking my phone call. We are constantly trying to improve and look forward to serving you in the future.

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
Verified Customer
Sedro Woolley, WA
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Needs improving
The tech didn’t look at my history he just assumed I was having done the basic oil change. I had to explain that I wanted something different
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 06/07/2019 08:20 AM

Thank you for taking the time to talk to me this morning. We appreciate your feedback and will always strive to give perfect service!

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
Verified Customer
Maple Falls, WA
2014 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
none
None
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 04/15/2019 03:41 PM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
mechainic falling
I usually go to this dealership the last 3years had no complaints
The last time I brought my car in there were issues
with mechanic and the quality of work

I had to return twice for two different issues
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 02/07/2019 04:55 PM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. We would love an opportunity to make it up to you."

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
FC
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Fred C.
Bellingham, WA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
hyundai oil change
connect with customers when they hit the door,
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 01/23/2019 11:24 AM

“ It’s unfortunate the service did not meet your expectations.  We continue to strive and improve everyday, however if we are unable to meet your expectations, visiting your selling dealer is another option."

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CB
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Charmain B.
Bellingham, WA
2012 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pissed me off
Okay
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/27/2018 07:17 AM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Blaine, WA
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduled Maintenance
They were quick and friendly..
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/30/2018 10:19 AM

“I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience.”
Kevin Heerspink, Service Advisor
360-734-8810
dblake@rairdon.com

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
AP
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April P.
Mount Vernon, WA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
One more service left....
I will not return to this service department due to their inability to coordinate their online scheduling. Not worth the hassle of going to Bellingham for crappy service.
Not Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
Verified Customer
Bellingham, WA
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2018
verified customer Verified Customer
Category: Service
Review
Very considerate, will take all the time you need to answer questions. I have dropped in without an appointment with a quick question and am helped immediately. I am confident in the service at this dealership
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/26/2018
Service Type: Maintenance
Category: Service
Xxx
Xx
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 04/26/2018 01:40 PM

We strive for a perfect experience every time you visit and I apologize that we were not able to provide that for you this time around. If you could give me a call at your earliest convience, I'd like to talk about what we can do to fix it for you. My phone number is 360-738-8000.

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Oak Harbor, WA
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2022
Service Type: Repair
verified customer Verified Customer
4
Category: Service
No guarantee of good service
We have purchased two vehicles at this dealership. A Hyundai and a Dodge. The service is greatly lacking. We have both had warranty work done. Hyundai took a while to schedule, but was completed correctly. The Dodge work was not done although they said it was. Had to take to a different dealership to be completed.
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
DM
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Daniel M.
Bellingham, WA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly atmosphere
I like that there’s a waiting area with cable tv and beverages if I need them
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Left blank
Office is very shabby and so is waiting area.
Details of service weren’t discussed with me.
But everyone was courteous and the service was completed very quickly.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
Verified Customer
Everson, WA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Overall Experience
I really appreciate Rairdons. They worked with me when I bought my car to make sure it fit my needs and budget.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
SR
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Steve R.
Lynden, WA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fine
Need explanation of the recall and clean/wipe down car afterwards
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
AP
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Aileen P.
Blaine, WA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy to work with
Service staff helpful and knowledgeable
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
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