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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / KEVIN J HEERSPINK
KH

KEVIN J HEERSPINK

Service Advisor
Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(433 reviews)
85

Reviews of KEVIN J HEERSPINK

EM
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Edward M.
Blaine, WA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
People are great, service facility and waiting room is poor. New car sales are in a very old manufactured bldg
Not Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Maple Falls, WA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Auto service
Took my car in at 10:30 Am and decided to wait in their little waiting room. Car was done and I was out of the door by 11:30 AM. They even rotated my tires . Was very happy,
Not Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
BK
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Barbara K.
Lynden, WA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Not So Much Rairdon's But Rather Hyundai
I've had transmission/clutch problems since day one. Each time I'd tell Rairdon's about it, the response was always the same--We'll look at it but there's nothing we can do. I asked Rairdon's to please record my concerns and was assured they would. They did--once. Finally, I was told Hyundai would make it right, that I needed to leave the car overnight (the problem exists when engine is cold). When I went there the next morning and a transmission tech and I took it for a drive, lo and behold, for the first time ever, no hesitation and no jerking. They told me they did not drive it but I wonder if they let it idle for a while.
Afterwards, Hyundai contacted me to say there was nothing wrong found and the case was closed. I think it sucks because hyundai knows they have a ton of trouble with their double clutch and they will do everything they can to keep their money.
Not Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Sedro Woolley, WA
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Needs improving
The tech didn’t look at my history he just assumed I was having done the basic oil change. I had to explain that I wanted something different
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 06/07/2019 08:20 AM

Thank you for taking the time to talk to me this morning. We appreciate your feedback and will always strive to give perfect service!

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
Verified Customer
Mount Vernon, WA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Blah
You should not have to make me do this
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 06/04/2019 07:57 AM

“Thank you for taking the time to fill out our survey”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
PH
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Patrick H.
Bellingham, WA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The dealership is good.
My real issue is that the windshield of my month old Tuscon is broken. I was hoping this would be the last car I would buy. The response I got was "oh, sometimes that happens". This is my third Huydai. The next dealership I go to will definitely not be a Hyandai.
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 04/13/2019 11:06 AM

“We understand your time is valuable.  We appreciate your feedback.”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CB
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Charmain B.
Bellingham, WA
2012 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pissed me off
Okay
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/27/2018 07:17 AM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
AH
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Anton H.
Bellingham, WA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great service, would recommend
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/07/2018 07:11 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
BH
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Beatriz H.
Mount Vernon, WA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and find right
Everything went great during servicing and it’s done fast and right. The employees were very helping during the process
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/27/2018 08:39 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
FC
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Fred C.
Bellingham, WA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
verified customer Verified Customer
Category: Service
Hometown service
Attentive and efficient service center and information access. Kevin and the team take things seriously and explain the problems well. Serviced usually in a few hours.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2018
Service Type: Maintenance
Category: Service
Defective parts Mystery
There are defective parts on the Hyundai Elantra that the dealership does not cover. KNOW WHAT THEY ARE!!! Glad I found out before we bought a third car.
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 10/12/2018 11:02 AM

"Glad we could talk and get things clarified, thank you sir. We look forward to our continued relationship!"

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service rep was awesome
The service department has been pleasant to deal with. It's how much I have needed to see them is my issue.
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 10/02/2018 01:47 PM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
AP
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April P.
Mount Vernon, WA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
One more service left....
I will not return to this service department due to their inability to coordinate their online scheduling. Not worth the hassle of going to Bellingham for crappy service.
Not Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
Verified Customer
Bellingham, WA
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2018
verified customer Verified Customer
Category: Service
Review
Very considerate, will take all the time you need to answer questions. I have dropped in without an appointment with a quick question and am helped immediately. I am confident in the service at this dealership
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/26/2018
Service Type: Maintenance
Category: Service
Xxx
Xx
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 04/26/2018 01:40 PM

We strive for a perfect experience every time you visit and I apologize that we were not able to provide that for you this time around. If you could give me a call at your earliest convience, I'd like to talk about what we can do to fix it for you. My phone number is 360-738-8000.

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Everson, WA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient
Fast friendly service although would be nice if they have loner car
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
EM
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Edward M.
Blaine, WA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Kevin, the service advisor is the best, but the facility is terrible and I'm surprised Hyundai allow is. I bought my car from Burlington as I thought they weren't really a dealer of standing with such poor physical facilities.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
HL
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Hannah L.
Bellingham, WA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best car buying experience
They were amazing in all ways!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
TA
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Teresa A.
Ferndale, WA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rairdon's The BEST FOR MY HYUNDAI!
It's easy to service your car even after you've purchased it!
They gently remind you of services needed.
Very polite and clean place to wait as well as a bottle of water and to watch the news comfortably!!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
CP
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Cory P.
Lynden, WA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very helpful
My son's car broke down, had it towed to the dealership, it was fixed the next day, fast and efficient.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
JP
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Jesse P.
Sedro Woolley, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great team
The team werw friendly and it was done faster then expected
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
JM
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John M.
Lynden, WA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
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