KH

KEVIN J HEERSPINK

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(433 reviews)
85

Verified Customer
Everson, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient
Fast friendly service although would be nice if they have loner car
Recommended

EM
gravatar
Edward M.
Blaine, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Kevin, the service advisor is the best, but the facility is terrible and I'm surprised Hyundai allow is. I bought my car from Burlington as I thought they weren't really a dealer of standing with such poor physical facilities.
Recommended

HL
gravatar
Hannah L.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best car buying experience
They were amazing in all ways!
Recommended

TA
gravatar
Teresa A.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rairdon's The BEST FOR MY HYUNDAI!
It's easy to service your car even after you've purchased it!
They gently remind you of services needed.
Very polite and clean place to wait as well as a bottle of water and to watch the news comfortably!!
Recommended

CP
gravatar
Cory P.
Lynden, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very helpful
My son's car broke down, had it towed to the dealership, it was fixed the next day, fast and efficient.
Recommended

JP
gravatar
Jesse P.
Sedro Woolley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great team
The team werw friendly and it was done faster then expected
Recommended

JM
gravatar
John M.
Lynden, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended

JM
gravatar
John M.
Lynden, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2021
Service Type: Maintenance
Category: Service
Kevin is the best!
Much as I like my Sonata, I have to say that Kevin Heerspink is the biggest asset Rairdon's Hyundai has. He is knowledgeable, helpful, friendly, courteous, and considerate. It is always a pleasure to deal with Kevin directly.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 06/18/2021 08:40 AM

Thanks for taking the time to fill out the survey and talking to me this morning. We are always striving to improve and I apologize for the difficulty in scheduling. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000

RS
gravatar
Renee S.
Bellingham, WA
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
fast and friendly
Although it was only an oil change the personal were friendly, and efficient. The oil change was done, fluid levels topped off the waiting time was minimal. I waited in the lounge because I knew I wouldn't have to wait that long.
Recommended

Verified Customer
Bow, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and efficient
Super friendly and they always make it so easy for me! Love that I’m in and out! Always a great experience.
Recommended

RK
gravatar
Ronald K.
Lynden, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
1
1
Recommended

PN
gravatar
Paul N.
Ferndale, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2021
Service Type: Maintenance
Category: Service
Great service in a timely fashion
Taking care of the vehicle with care
Recommended
MICHAEL JR E C. from Rairdon's Hyundai of Bellingham responded on 04/08/2021 01:43 PM

Spoke with Paul and explained about the waiting area and the guidlines for COVID. As a good will gesture we will discount his next oil change.


JB
gravatar
John B.
Nooksack, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The Service Representative. Honest and thoughtful
I trust the services provided and the recommendations of the service representative.
Recommended

Verified Customer
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Perfect Service
Perfect service
Recommended

RM
gravatar
Richard M.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Kevin in Hyundai service
This guy really knows how to treat his customers
Recommended

MS
gravatar
Meva S.
Blaine, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
60,000 mile service
Friendly, courteous, and enjoy their job
Recommended

BE
gravatar
Barbara E.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional service
I own a 2016 Genesis and am delighted Rairdon's can service it so I don't have to drive to Everett, WA. The people at Rairdon's are wonderful and friendly, it's easy to make an appointment with them, and they are very good at communicating.
My vehicle is in perfect condition thanks to Rairdon's periodic maintenance which requires nothing out of the ordinary. But I appreciate the fact that they check all major systems each time I bring the car in and it's such a superior brand that so far nothing has gone haywire. This is reassuring. All I can say is that periodic maintenance is made very easy and pleasant by Rairdon's. They are a great outfit.
Recommended

DS
gravatar
Dan S.
Redmond, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing Service
Phoned in and got my Genesis that same day for an oil change. Kevin in service was great to work with!!!
Recommended

DM
gravatar
Daniel M.
Bellingham, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly atmosphere
I like that there’s a waiting area with cable tv and beverages if I need them
Recommended

LM
gravatar
Lyle M.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional salesman, Tanner
Tanner was very helpful in making sure we were taken care of.
Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.