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SureCritic / Hyundai Of Silsbee / KAREN HERRERA
KH

KAREN HERRERA

Hyundai Of Silsbee
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(22 reviews)
92

Reviews of KAREN HERRERA

Verified Customer
Port Arthur, TX
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2021
verified customer Verified Customer
9
Category: Sales
A good experience.
It was overall a good experience, so far only minor issues, besides the backlog of paying off my trade in taking longer then it should.
FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:38 AM

Customer wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:40 AM

Customer scored in error and wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:40 AM

Customer wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:41 AM

customer scored in error and wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:42 AM

Customer scored in error and wats to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:42 AM

Customer scored in error and wants to rescore.

Employees worked with
FG
FABIAN J GONZALEZ
BS
BRUCE SEMIEN
KH
KAREN HERRERA
LB
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Linda B.
Newton, TX
2022 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Much Better
My sales person (Karen) did not know I tried to contact her. She has since sent me her personal phone number and said I could call any time. She handled my problem right away. Please ask for Karen if you go to thisdealership.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2021
0
Category: Sales
bad
Sales refuses to talk on phone after sales. Called 6 times and could not get sales person (Karen). Need to give them paper work and they will not even give me a fax number. Added charge I did not want. Should have gone over every word in contract so that is my fault. I love Hyundai vehicles but dealership in Silsbee will never see me again.
FABIAN J G. from Hyundai Of Silsbee responded on 10/15/2021 07:31 AM

Customer sent in error.

Employees worked with
KB
KEITH BROWN
BS
BRUCE SEMIEN
KH
KAREN HERRERA
Verified Customer
Port Arthur, TX
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
verified customer Verified Customer
Category: Sales
Great sales people
Great experience purchasing a vehicle
Recommended
BILL C., Fixed Operations Director from Hyundai Of Silsbee responded on 12/23/2020 05:05 AM

Thank you for choosing Hyundai of Silsbee for the purchase of the New 2020 Accent , We hope you enjoy it and we are hoping to see you in the future for all your service needs , We hope you have a Merry Christmas and a Safe and Happy New Year ,Thank you again

Bill Crozier
Fixed Operations Director
409-373-6740
bcrozier@hyundaiofsilsbeetx.com
Employees worked with
KH
KAREN HERRERA
DT
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Debra T.
Newton, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2020
verified customer Verified Customer
Category: Sales
Promptness
Very courteous, nice, and I was very impressed with customer service
Recommended
BILL C., Fixed Operations Director from Hyundai Of Silsbee responded on 12/08/2020 03:26 PM

Thank you for taking time to come in and Purchase a 2021 Hyundai Venue for Hyundai of Silsbee, We hope you stay safe and well and we will see you soon 

Bill Crozier
Fixed Operations Director
409-373-6740
bcrozier@hyundaiofsilsbeetx.com
Employees worked with
KH
KAREN HERRERA
HS
gravatar
Hannah S.
Nederland, TX
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customer Verified Customer
Category: Sales
Hyundai of Silsbee
I loved my experience at Hyundai of Silsbee. Karen was my sales lady and she was the BEST. Super helpful. My overall experience was fantastic
Recommended
BILL C., Fixed Operations Director from Hyundai Of Silsbee responded on 10/19/2020 07:37 AM

Congrats on the purchase of the 2020 Venue ,Thank you for the kind words and for choosing Hyundai Of Silsbee for the purchase of the 2020 Venue we appreciate you and we hope that you stay safe and well and we will see you soon .

Bill Crozier
Fixed Operations Director
409-373-6740
bcrozier@hyundaiofsilsbeetx.com
Employees worked with
KB
KEITH BROWN
KH
KAREN HERRERA
Verified Customer
Huntsville, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
verified customer Verified Customer
Category: Sales
Good dealership
Happy to have purchased my car here.
Recommended
BILL C., Fixed Operations Director from Hyundai Of Silsbee responded on 09/30/2020 07:47 AM

Thank you for your purchase with us here at Hyundai of Silsbee, We are happy that the sales experience was a great one , We hope you stay safe and healthy and we will see you soon 

Bill Crozier
Fixed Operations Director
409-373-6740
bcrozier@hyundaiofsilsbeetx.com
Employees worked with
KB
KEITH BROWN
KH
KAREN HERRERA
KT
gravatar
Kamilah T.
Leesville, LA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
verified customer Verified Customer
Category: Sales
Thank you
Definitely visit this dealership. The staff goes above and beyond to make you feel important.
Recommended
BILL C., Fixed Operations Director from Hyundai Of Silsbee responded on 09/30/2020 07:51 AM

Thank you for giving us Here at Hyundai of Silsbee the chance to earn your business and for Purchasing the new Hyundai Santa Fe , we hope you enjoy it , Please stay safe and we will see you soon 

Bill Crozier
Fixed Operations Director
409-373-6740
bcrozier@hyundaiofsilsbeetx.com
Employees worked with
KH
KAREN HERRERA
Displaying all 7 Review
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