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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

HL
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Hyacinth L.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
EXCELLENT
JOB AND SERVICE WELL DONE
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/12/2022 07:40 AM

Thank you Hyacinth for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
2020 Kona- same electrical problem 4 times in a year!
2020 Kona, thank God it’s under warranty, has been in the shop 4 times for the Sam problem in the last year. All the check engine light come on at once. Either intermittently or constantly depending on which time I brought it in. Also my passenger headlight was not sealed and developed condensation in snowy weather and had to be replaced. My car has only 25k miles.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2022 07:36 AM

Thank you for your feedback.

We know how frustrating rodent damage can be for our owners and we are sorry this keep happening to your car.  There are some prevenative steps we've tried to help with, but critters do what critters do.  Let's hope they find somewhere else to go next time, but we're here for you either way.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customer Verified Customer
9
Category: Service
Service Dept Appointment
I scheduled my car for a routine service appointment. Everything ran smooth and was done to expectation. Shuttle service to and from my home was prompt and most appreciated.
Employees worked with
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KELLY LARA
DH
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David H.
Pinetop, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Service experience
My service at this dealership was great, no complaints except I had to book the appointment 6 weeks in the future
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022 11:48 AM

Thank you David for the great review and we're sorry about the wait to get it.

We're still working on increasing our capacity and we hope ahead of your next visit we'lre back to normal.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RB
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Ronald B.
Sedona, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Regular service
My car was checked in on time, serviced, washed and returned in a timely manner. I was completely satisfied.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022 11:47 AM

Thank you Ronald for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil Change
Had a very good experience here compared to other dealers. Very clean, comfortable chairs, friendly staff and greeting, variety of snacks and drinks, quick service and on time.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2022 08:58 AM

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MR
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Mary R.
Scottsdale, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service always
As I have said excellent caring service, always so friendly, you don’t find this in most Dealerships, most dealerships try to sell you what you don’t need, I am older and a widow and I truly trust everyone I come in contact with in this Dealership and Jimmy in sales they don’t come better than Jimmy, I know he truly cares about me, I love this wonderful man
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2022 07:03 AM

Thank you Mary for the wonderful review and recommendation.

Jimmy is a one-in-a-million for sure and we are very thankful to have him on our team.  We appreciate you choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
ES
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Emily S.
Glendale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
I love taking my Hyundai Sonata to Earnhardt Hyundai North Scottsdale for service and repair. I get great service each time. Kelly is exceptionally friendly, knowledgeable, and helpful. I feel taken care of and appreciate the customer service I receive every single time I am there.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2022 10:14 AM

Thank you Emily for the amazing review and recommendation for Kelly Lara your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DM
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Dennis M.
Scottsdale, AZ
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai Accent Service
My experience with Earnhardt service department has been excellent due to: 1) easy in scheduling date/time, 2) knowledgeable reception to confirm services to be performed and time estimate, 3) quality service performed by mechanics, 4) completing of service within estimated time, 5) ease of payment for services, 6) cleaned car returned to me, 7) my vehicle performs as expected after the service.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2021 07:06 AM

Thank you Dennis what a wonderful review and recommendation.

We appreciate all your loyalty over the years and we look forward to being here for you and your Accent for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
HL
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Howard L.
Scottsdale, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Surveys
I hate surveys
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2021 10:45 AM

Thank you Howard.

We all feel surveyed to pieces.  We know you hate'em, but we still need them - thank you for taking the time know that we truly appreciate.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LA
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Leonard A.
Scottsdale, AZ
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Excellent Expeience
All necessary work done when they said it would be completed. My service agent was wonderful!?. She was attentive, friendly, and engaging. All in all, a very professional experience.
Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
needed a battery
Went to leave to go someplace & car wouldn't start. Roadside Service came very quickly, told about 1 hour he was at my place in less than 15 min. jump started my car & checked battery said I needed new battery. Went to Dealer for one they checked it and put a new one in no charge. I had the car 14 months said battery should last longer. no appointment in & out 25 min.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/22/2021 09:13 AM

Thank you for the great review - never fun to be stranded.

Arizona is hard on batteries, 14 months is definitely on the shorter side of battery life even here.  We do check batteries during each service visit and even with this new battery, going forward we'll be checking that battery and we hope we catch it before it fails next time - more than 14 months we would expect.

We are glad that our team and roadside assistance were able to hustle and get you in, get you out, so you could get back to your life.  Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
TF
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Thomas F.
Phoenix, AZ
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Very prompt. Excellent service all around.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/03/2021 08:30 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
WD
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William D.
Scottsdale, AZ
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service.
Went to the service department on a Saturday morning. Electrical warning light suddenly on. Dealership was very accomodating. Problem was diagnosed -- failed alternator -- and repaired the same day.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2021 04:36 PM

Thank you William for the great review.

We know emergencies happen and we'll always do our best to get you in, get you out, so you can get back to your life.  We're glad the team was able to take this one for you in stride and we'll look forward to seeing you again on more expected circumstances.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LT
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Linda T.
Scottsdale, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
I had excellent service at Earnhardt Hyundai on Frank Lloyd Wright Blvd.
I brought my car in for service and was warmly greeted by Kelly as soon as I walked in. She took my information and explained what was included in my service and to make myself comfortable in the waiting area, which was very nice. Comfortable seating and large screen TV. I noticed that both the waiting room and bathroom were very clean. It was all done in a timely manner. Kelly explained everything that was done with my car and was very friendly and helpful. I am very pleased and satisfied with the service I received and will definitely be bringing my vehicle back in again for my next service.
Employees worked with
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KELLY LARA
PC
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Patrick C.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Check these guys out
Earnhardt is a really high-quality dealership. I have been around cars and dealers for many years and Earnhardt is the best dealer I have been associated with. Quite frankly, I am a bit surprised at their overall quality. First rate
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2021 02:06 PM

Thank you Patrick for the wonderful review and recommendation.

We are so happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Comfortable and covid safe waiting experience
I always like getting my car serviced here. The waiting room is comfortable. 2 tvs, one w sports, the other w hgtv. Hot coffee and tea fully stocked. Comfy chairs. Liked how they removed the magazines as a covid safety precaution. And i also got my battery replaced on my key fob for free while i waited. Always great service.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 08:04 AM

What a wonderful review and recommendation - thank you.

We're glad you appreciated our lounge and our Covid precautions.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
EG
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Elena G.
Scottsdale, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service above and beyond!
Earnhardt Hyundai North Scottsdale has wonderful customer service department. Actually, all the associates are courteous, professional and helpful. Working with Kelly my service consultant was a very positive experience. She went above and beyond to get amicable resolution in dealing with my serious car problems and repairs. She kept me informed every step of the way and even returned my messages on her day off. Will certainly refer everyone to EHNS Hyundai excellent - quality, performance, and service! Thank you.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:46 PM

Thank you Elena for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SH
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Shimshon H.
Tucson, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
The service department makes me feel and completely take care of my suv.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/23/2021 11:16 AM

Thank you Shimshon for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent service dept. which is very important in selecting a dealer to buy from
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:21 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
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