KS

KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

Verified Customer
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Wait time for service (oil Change) - needs improvement
Pohanka Hyundai, needs honor appointments before walk-ins. Also, they need to invest in a courtesy shuttle to provide to be able to provide excellent service.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 05:30 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 


TG
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Tamara G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My experience
Great service and staff.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 05:11 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


KS
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Kevin S.
Temple Hills, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Showroom
Ok coffee
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/07/2020 11:58 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again

MIGUEL D. from Pohanka Hyundai responded on 12/26/2020 05:04 AM

Hello Mr. Sherman,
           My name is Miguel Duran I am the service manager here at Pohanka Hyundai, I want to apologize for the situation that has occurred and if you would give me the opportunity to invite you back to our dealership and allow me to address your concern and make you whole again. 


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Review
Good service
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/29/2020 05:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


KM
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Kerrie M.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Service Rep is the best!!
Kiersten is very efficient!
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 02:25 PM

 We appreciate your kind feedback about our business and employees Kerrie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WB
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Wendy B.
Suitland, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not sure about this visit
I initially called to schedule a service ahead of time. I was told I would be contacted early in the morning for my car to be picked up. On the day of service, I did not receive a call until around 10. My car was picked up between 11 and 12. I received a call that my car was finished and the service was explained. My car was returned. I went to drive my car that afternoon and started hearing a loud noise that was not there before. I received a text from my service agent asking my to complete a survey. I text back regarding the issue with my car. I have heard nothing back at all. I plan to go to the dealership to have it checked out. After paying over $600 for service, it seems like I should have received some type of response back from Kirsten.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:02 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Kristen was excellent
Service was fast
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2020 05:19 AM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

GG
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Gloria G.
Fort Washington, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Direct answers to help the customer understand what is going on with their vehicle
No explanation for the cause of broken wires in the trunk wiring harness.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:08 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CM
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Calvin M.
New Carrolltn, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
verified customer Verified Customer
Category: Service
Making sure my service is valuable
They care about my service experience
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2020
Service Type: Maintenance
Category: Service
Better Service
Better communication
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:01 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 10:16 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AW
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Alem W.
Takoma Park, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
An acceptably service happened to me at this dealership for me.
It should never happened this way of service to any one.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:59 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PG
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Paula G.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept: Kirsten
Service Dept Representative, Kirsten is fantastic. Very thorough. Attentive & pleasant.
PG
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 01:19 PM

Thank you for the kind comments and great score!


JW
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Jewkeika W.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Love service
Great customer service
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:24 AM

Thanks for your feedback!

Employees worked with

LE
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Leonard Robert E.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Convenient
What happen to my free car wssh?
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:25 AM

Thanks for the score!  if we missed your car wash during your service reach out to me and I can get itwashed for you.


VM
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Verence M.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
My first oil change
The process was easy and they returned my car on time.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/20/2021 05:18 AM

Thank you for the 5 star we appreciate your trust!

Employees worked with

EP
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Earnest P.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The maintenance package should be explained in detail.
I said it all!
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/08/2021 09:22 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


WB
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Wendy B.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
My service representative was excellent. Kirsten was very attentive and made sure my car was serviced properly. She applied my digital coupons and discussed my next service appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/07/2021 05:05 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


DH
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Delia H.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
DRH
Overall met my expectations but they do not send out incentives for any Specials !!!!!
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/28/2021 11:55 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with

OA
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Olusegun A.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always confident
Kirsten at the service desk was very helpful and she’s always is. She took her time to understand what I needed and I felt the facility happy.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


AC
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Annette C.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Friendly customer service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


ES
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Elton S.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Stellar Customer Service
For the past five years I have brought my car in for serving at Pohanka Hyundai and every time I leave I am never disappointed. The service department staff are very professional (especially my representative) and they treated me like family. My representative always checked on me while my car is being serviced and always went above and beyond the call of duty to make sure that I had a world class customer service experience. Lastly, the physical appearance of the service department was cleaned and well kept. Kudos to the entire staff and management of Pohanka Hyundai.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/14/2021 05:43 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
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