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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / LAMAR BROWNE
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LAMAR BROWNE

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(58 reviews)
75

Reviews of LAMAR BROWNE

BA
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Bernardo A.
Tampa, FL
2012 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2021
Service Type: Maintenance
9
Category: Service
Very good
Very good
JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 01:56 PM

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Tampa, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Hyundai Maintenance Service
After speaking with the Service Manager, I am completely satisfied with my maintenance services.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2021
Service Type: Maintenance
0
Category: Service
Poor Service for Routine Maintenance
I would not recommend getting your car serviced here if you did not purchase the vehicle from Wesley Chapel Hyundai.
JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 02:01 PM

Thank you for taking the time to speak with me today. I look forward to correcting and preventing these issues for you in the future. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with
LB
LAMAR BROWNE
KH
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Karen H.
Zephyrhills, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customer Verified Customer
10
Category: Service
Tucson review
John, the service manager, is the go to guy to make things right!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/14/2021
Service Type: Maintenance
5
Category: Service
Body repair/paint
Your service representative that schedules appointments should know that you do not do body repair/painting/buffing if you do not do those things. She wasted my day off and had me come to the dealership on a Saturday for nothing. They sent me to Mazda's body shop, which was closed!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/17/2021 05:49 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SD
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Stephen D.
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Good service but poor scheduling process
Needed to speak with service management since calls to schedule an app & going online didn’t offer apps. Just drop off the vehicle & we’ll get to it ASAP was the only offering
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2022 05:18 AM

Thank you so much for the 5 Star Review Stephen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
IG
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Ihab G.
Land O Lakes, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Happy with the service statin
Good service station
PAIGE P. from Hyundai of Wesley Chapel responded on 03/22/2022 06:17 AM

Thank you so much for the 5 Star Review Ihab! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Fast
Check in and getting car was quick.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/17/2022 05:51 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
MW
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Matthew W.
Land O Lakes, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Wonderful
Lamar was amazing
PAIGE P. from Hyundai of Wesley Chapel responded on 03/17/2022 05:49 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
MS
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Matthew S.
Lutz, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My recent experience
Waited 8 hours for a oil change, air filter change and 2 new tires. They recommended the replacement of the tires and did not have them in stock. This is the 1st time I have had an issue with their service department. Also was scheduled for a cash wash and vacuum and that was not completed. Not sure why they did not do the wash while waiting for the tires to be delivered.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 06:02 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
CC
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Christopher C.
Tampa, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fantastic
Fantastic service as always
PAIGE P. from Hyundai of Wesley Chapel responded on 03/10/2022 05:28 AM

Thank you so much for the 5 Star Review Christopher! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
JL
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Jim L.
Land O Lakes, FL
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Phone system is your Achilles heel
I have said what I needed to say. You make great card, have a good solid staff, but trying to reach someone in the service department was maddening and it wasn’t their fault.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 09:00 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
JH
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Janice H.
Spring Hill, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service!
I appreciated the professional service and attention I received from Hyundai of Wesley Chapel. I have shared my personal experience with co-workers and now they too are visiting this dealership for service. And thanking me for sharing the good news of the service received at Hyundai of Wesley Chapel!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 07:15 AM

Thank you so much for the 5 Star Review Janice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Land O Lakes, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing service!
Lamar was super sweet and gave excellent customer service.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/21/2022 05:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SY
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Stacey Y.
Tampa, FL
2022 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I love the service team@ Hyundai!
Everyone in the service department is very knowledgeable& super nice! They always go above& beyond 2 help me! Especially being a girl that knows nothing about cars!!!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/19/2022 06:16 AM

Thank you so much for the 5 Star Review Stacey! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
VB
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Vicky B.
Lutz, FL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Dealership ordered me a Lyft to and from, which impressed me
Waiting while your car is being worked on, is just not the best use of my time, but this visit dealership offered a Lyft for me to and from which impressed me
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2022 07:00 AM

Thank you so much for the 5 Star Review Vicky! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
DS
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Dennis S.
Tampa, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Hyundai of Wesley Chapel is EXCEPTIONAL!!
Greatest, most professional, courteous people in the world work here. Both sales and service are fantastic at this dealership! Management does a great job of taking care of their customers! That said, the new owners, Lithia motors, are absolutely HORRIBLE!!! They restrict the employees from doing their jobs, and their process’ are not customer friendly. Wherever you buy your next car, check to make sure Lithia motors does not own the dealership, you will be sorry!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/15/2022 08:14 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Place to Go
From the moment I pull up to the time I get in my car to go back home, the service with various staff members are excellent!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/08/2022 08:03 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SH
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Sandra H.
Zephyrhills, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding service
I needed an oil change, tire rotation, computer balance for the tires and replacement for the trunk latch base. While it sounds like quite a bit, the work was done in a reasonable amount of time. My service advisor, Lamar Browne was simply outstanding. He was so professional and thorough that he made this experience just wonderful. I am delighted that it's still possible to experience excellent customer service. I will certainly look for him when it's time to get another oil change.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/04/2022 05:42 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SR
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Sylvester R.
Spring Hill, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied
Personnel at Hyundai, Take a personal approach to helping When there's a problem.. The knowledge and honesty is what keeps me coming back.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/02/2022 10:31 AM

Thank you so much for the 5 Star Review Sylvester! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Gainesville, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
Lamar was super helpful and got everything taken care of. I’ve had really bad experiences at another Hyundai location, so this was a welcomed change.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/02/2022 10:27 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
WS
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William S.
Wesley Chapel, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service for Recall
The lead time for appointment is horrible, 2-4 weeks to get car into service.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/31/2022 11:47 AM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
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