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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / LAMAR BROWNE
LB

LAMAR BROWNE

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(58 reviews)
75

Reviews of LAMAR BROWNE

Verified Customer
Tampa, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Hyundai Maintenance Service
After speaking with the Service Manager, I am completely satisfied with my maintenance services.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2021
Service Type: Maintenance
0
Category: Service
Poor Service for Routine Maintenance
I would not recommend getting your car serviced here if you did not purchase the vehicle from Wesley Chapel Hyundai.
JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 02:01 PM

Thank you for taking the time to speak with me today. I look forward to correcting and preventing these issues for you in the future. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with
LB
LAMAR BROWNE
NS
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Nicholas S.
Dade City, FL
2016 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
The Wesley Chapel Hyundai little shop of horrors Service Department.
This started on 7/22/21. The Genesis check engine light came on and I called and made an appointment that was a week later due to the service department being over booked. I took the car and had it scanned at an auto parts retailer to find that it was code P0391. This was the 2nd time the vehicle had this problem and I knew from experience it was going to put me on the side of the road stranded. So I called the dealership and told them and they told me to bring the car in right away as a walk in. I was given a service advisor named “Dan” who was incredibly rude to me without any knowledge whatsoever of how the service department worked. I sat in a waiting room for 3 hours before he came to me and said I don’t have a warranty very rudely. The car had 62309 miles on it and I was aware that it was out of the Hyundai warranty. When I told this man that I financed the car and purchased an extended warranty with a $100 deductible he became even more hostile. I had to call the credit union and give him the information myself. He called the warranty company and they confirmed that the vehicle was indeed covered but when they started a claim he couldn’t give them a problem because they never put it on a diagnostic test. So I told him how can we start to resolve this issue without evidence for the warranty company. After being treated poorly a tech got in my car slammed the door and peeled out into service garage. He told me the part was ordered and to come back in 2 days later that Thursday. My co workers couldn’t believe they sent me home in the car. When I came back in they apologized to me and said “Dan” was brand new. Instead of making me get a rental car they gave me a Kona loaner. I called every Friday of each week to check the status of the car. Every week I was given an excuse why my car wasn’t being completed. I was told at the end of week 3 by another service advisor “AJ” that a tech lost the Hyundai codes to reprogram the car and the Service manager “John Cate” said he wanted to keep the car longer because they didn’t know how to fix it correctly. I was told also at the end of week 4 that Genesis parts are made by BMW they are the most expensive luxury cars to fix and they are also the most unreliable which left a bad taste in my mouth towards the Genesis brand. So I decided to trade the car for something else. I contacted the sales manager and asked for a trade value on the car since they were continuing to sit on it. So with that said I hope I never have to go through an ordeal like I did with any dealership ever again. It was pretty much the worst buying experience of my life. They had received a Tucson in Wesley Chapel that I agreed to purchase but I worked 15 hours that past Saturday and they sold it on me. They refused a $500 deposit yet they had my 2016 Genesis 3.8 still in service. I tried to simply pay the $100 deductible and ask them to give the keys to receptionist and they refused. They said don’t worry about it just come tomorrow at 10am in the Kona loaner I had been in for over month. So I bought the one I wanted in New Port Richey Sunday morning/afternoon. I had to go back to Wesley Chapel and give them their loaner get the tag off my old car and when my wife and I weren’t looking they loosened the gas cap on us prompting the new car to have a check engine light which came on in my driveway at 58 miles on the odometer! We don’t think it was an issue with HNPR rushing the car through service for the delivery though it is possible. Hyundai of New Port Richey was very responsive and had service take the car the next day as soon as I got off work. Giving me a refill on the gas was a nice gesture and my first interaction with Hyundai of New Port Richey service was good as they listened and I told them I would drive the extra way and not return to Wesley Chapel.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/04/2021 07:11 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
JL
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Jim L.
Land O Lakes, FL
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Phone system is your Achilles heel
I have said what I needed to say. You make great card, have a good solid staff, but trying to reach someone in the service department was maddening and it wasn’t their fault.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 09:00 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Poor Service
Loved the Sales for purchasing car however the Service department and Service Manager have a very low rating from me. Poor communication and poor service results every time I’ve come there
PAIGE P. from Hyundai of Wesley Chapel responded on 09/21/2021 10:09 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
KH
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Karen H.
Zephyrhills, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customer Verified Customer
10
Category: Service
Tucson review
John, the service manager, is the go to guy to make things right!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/14/2021
Service Type: Maintenance
5
Category: Service
Body repair/paint
Your service representative that schedules appointments should know that you do not do body repair/painting/buffing if you do not do those things. She wasted my day off and had me come to the dealership on a Saturday for nothing. They sent me to Mazda's body shop, which was closed!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/17/2021 05:49 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
LH
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Leo H.
Fl, FL
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Lack of management
The need to orchestrate a better process from the time I arrive till the time I leave. I have been to several other dealerships throughout Florida and the Midwest and know how it could be functioning this dealership needs to improve on its customer orientation. Service manager needs to be more customer oriented at this location.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 05:37 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
MS
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Matthew S.
Lutz, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My recent experience
Waited 8 hours for a oil change, air filter change and 2 new tires. They recommended the replacement of the tires and did not have them in stock. This is the 1st time I have had an issue with their service department. Also was scheduled for a cash wash and vacuum and that was not completed. Not sure why they did not do the wash while waiting for the tires to be delivered.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 06:02 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
WS
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William S.
Wesley Chapel, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service for Recall
The lead time for appointment is horrible, 2-4 weeks to get car into service.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/31/2022 11:47 AM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
BA
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Bernardo A.
Tampa, FL
2012 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2021
Service Type: Maintenance
9
Category: Service
Very good
Very good
JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 01:56 PM

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with
LB
LAMAR BROWNE
SS
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Sundar S.
Tampa, FL
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Scheduling needs to be improved otherwise the service was performed to satisfaction.
It took more than a month to get a service appointment and the service was done on time but I had to come back again after seeing the engine light came on once I returned home. I understand mistakes are performed and hopefully they are careful next time.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:17 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
PC
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Pingyan C.
Tampa, FL
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
The car got very good maintenance this time! Excellent!!!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/10/2021 05:26 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SD
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Stephen D.
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Good service but poor scheduling process
Needed to speak with service management since calls to schedule an app & going online didn’t offer apps. Just drop off the vehicle & we’ll get to it ASAP was the only offering
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2022 05:18 AM

Thank you so much for the 5 Star Review Stephen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
IG
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Ihab G.
Land O Lakes, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Happy with the service statin
Good service station
PAIGE P. from Hyundai of Wesley Chapel responded on 03/22/2022 06:17 AM

Thank you so much for the 5 Star Review Ihab! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Fast
Check in and getting car was quick.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/17/2022 05:51 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
MW
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Matthew W.
Land O Lakes, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Wonderful
Lamar was amazing
PAIGE P. from Hyundai of Wesley Chapel responded on 03/17/2022 05:49 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
CC
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Christopher C.
Tampa, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fantastic
Fantastic service as always
PAIGE P. from Hyundai of Wesley Chapel responded on 03/10/2022 05:28 AM

Thank you so much for the 5 Star Review Christopher! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
JH
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Janice H.
Spring Hill, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service!
I appreciated the professional service and attention I received from Hyundai of Wesley Chapel. I have shared my personal experience with co-workers and now they too are visiting this dealership for service. And thanking me for sharing the good news of the service received at Hyundai of Wesley Chapel!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 07:15 AM

Thank you so much for the 5 Star Review Janice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Land O Lakes, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing service!
Lamar was super sweet and gave excellent customer service.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/21/2022 05:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SY
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Stacey Y.
Tampa, FL
2022 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I love the service team@ Hyundai!
Everyone in the service department is very knowledgeable& super nice! They always go above& beyond 2 help me! Especially being a girl that knows nothing about cars!!!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/19/2022 06:16 AM

Thank you so much for the 5 Star Review Stacey! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
VB
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Vicky B.
Lutz, FL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Dealership ordered me a Lyft to and from, which impressed me
Waiting while your car is being worked on, is just not the best use of my time, but this visit dealership offered a Lyft for me to and from which impressed me
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2022 07:00 AM

Thank you so much for the 5 Star Review Vicky! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
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