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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / LAMAR BROWNE
LB

LAMAR BROWNE

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(58 reviews)
75

Reviews of LAMAR BROWNE

SD
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Stephen D.
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Good service but poor scheduling process
Needed to speak with service management since calls to schedule an app & going online didn’t offer apps. Just drop off the vehicle & we’ll get to it ASAP was the only offering
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2022 05:18 AM

Thank you so much for the 5 Star Review Stephen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
IG
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Ihab G.
Land O Lakes, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Happy with the service statin
Good service station
PAIGE P. from Hyundai of Wesley Chapel responded on 03/22/2022 06:17 AM

Thank you so much for the 5 Star Review Ihab! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Fast
Check in and getting car was quick.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/17/2022 05:51 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
MW
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Matthew W.
Land O Lakes, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Wonderful
Lamar was amazing
PAIGE P. from Hyundai of Wesley Chapel responded on 03/17/2022 05:49 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
CC
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Christopher C.
Tampa, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fantastic
Fantastic service as always
PAIGE P. from Hyundai of Wesley Chapel responded on 03/10/2022 05:28 AM

Thank you so much for the 5 Star Review Christopher! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
JH
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Janice H.
Spring Hill, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service!
I appreciated the professional service and attention I received from Hyundai of Wesley Chapel. I have shared my personal experience with co-workers and now they too are visiting this dealership for service. And thanking me for sharing the good news of the service received at Hyundai of Wesley Chapel!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 07:15 AM

Thank you so much for the 5 Star Review Janice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Land O Lakes, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing service!
Lamar was super sweet and gave excellent customer service.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/21/2022 05:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SY
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Stacey Y.
Tampa, FL
2022 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I love the service team@ Hyundai!
Everyone in the service department is very knowledgeable& super nice! They always go above& beyond 2 help me! Especially being a girl that knows nothing about cars!!!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/19/2022 06:16 AM

Thank you so much for the 5 Star Review Stacey! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
VB
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Vicky B.
Lutz, FL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Dealership ordered me a Lyft to and from, which impressed me
Waiting while your car is being worked on, is just not the best use of my time, but this visit dealership offered a Lyft for me to and from which impressed me
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2022 07:00 AM

Thank you so much for the 5 Star Review Vicky! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
DS
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Dennis S.
Tampa, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Hyundai of Wesley Chapel is EXCEPTIONAL!!
Greatest, most professional, courteous people in the world work here. Both sales and service are fantastic at this dealership! Management does a great job of taking care of their customers! That said, the new owners, Lithia motors, are absolutely HORRIBLE!!! They restrict the employees from doing their jobs, and their process’ are not customer friendly. Wherever you buy your next car, check to make sure Lithia motors does not own the dealership, you will be sorry!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/15/2022 08:14 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Place to Go
From the moment I pull up to the time I get in my car to go back home, the service with various staff members are excellent!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/08/2022 08:03 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SH
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Sandra H.
Zephyrhills, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding service
I needed an oil change, tire rotation, computer balance for the tires and replacement for the trunk latch base. While it sounds like quite a bit, the work was done in a reasonable amount of time. My service advisor, Lamar Browne was simply outstanding. He was so professional and thorough that he made this experience just wonderful. I am delighted that it's still possible to experience excellent customer service. I will certainly look for him when it's time to get another oil change.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/04/2022 05:42 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SR
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Sylvester R.
Spring Hill, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied
Personnel at Hyundai, Take a personal approach to helping When there's a problem.. The knowledge and honesty is what keeps me coming back.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/02/2022 10:31 AM

Thank you so much for the 5 Star Review Sylvester! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Gainesville, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
Lamar was super helpful and got everything taken care of. I’ve had really bad experiences at another Hyundai location, so this was a welcomed change.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/02/2022 10:27 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
CW
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Cheryl W.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Cheryl Wilson
Lamar was very courteous and helpful. His recommendations for what needed to be done was right on point.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 07:07 AM

Thank you for taking the time to fill out the 5 star survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
LB
LAMAR BROWNE
PK
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Patricia K.
Lutz, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service visits
Always a wonderful experience when I go into get my vehicle serviced.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/20/2022 01:32 PM

Thank you so much for the 5 Star Review Patricia! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Tampa, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Hyundai Maintenance Service
After speaking with the Service Manager, I am completely satisfied with my maintenance services.
Employees worked with
LB
LAMAR BROWNE
BA
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Bernardo A.
Tampa, FL
2012 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service
Employees worked with
LB
LAMAR BROWNE
DS
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Dennis S.
Tampa, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
GREAT PEOPLE & SERVICE, “HORRIBLE” owners in Lithia Motors
Truth of the matter is, nobody who matters reads these reviews. You ding the dealership based on the point values and that is all you take into consideration. If I was to honestly do this review, I would give a zero as far as referring anyone to ANY dealership owned by Lithia motors. It has nothing to do with the people within the dealership, it has to do with the ownership and the new processes and procedures. I have purchased 10 cars in the last 12 years from this dealership. The chances of me purchasing another one are slim, not due to the people, but due to the ownership within Lithia motors. They have handcuffed management and the previous leaders of The organization. It’s a shame to see a dealership with such a great reputation get talked about so poorly over the last six months due to this new ownership. Why don’t you people in Hyundai corporate get your head out of your ass and start following up with people who write reviews like this to see what the REAL problem is!!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/28/2021 06:05 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Manager Assistance
Luckily the service manager was able to schedule a maintenance appointment which showed nothing available via online or by speaking with the service telephone rep.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/23/2021 12:44 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
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