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SureCritic / Hyundai Dealer / Parks Hyundai of Gainesville / LUCIANO NUNEZ
LN

LUCIANO NUNEZ

Service Drive Manager
Parks Hyundai of Gainesville
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(35 reviews)
41

Reviews of LUCIANO NUNEZ

SF
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Susan F.
Melrose, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I felt that I was in good hands with a caring team
In my opinion, my Service Writer, Luciano was the best part of my visit. My appointment had been deleted from the system for some reason and he stepped up and took care of me and my car without batting an eye. My wait turned out to be somewhat lengthy because of the appointment deletion but Luciano kept me informed every step of the way. He was kind and patient with my questions and concerns. His professionalism should be an example to others. I believe that he went "above and beyond" to make my visit a very pleasant one.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/06/2021 10:32 AM

Thank you for taking the time to fill out our survey. We appreciatee your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Sanderson, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
They are always friendly and prompt service
We receive reminder emails that it’s time for maintenance. You can schedule appointments conveniently with easy check in. We bought our car new from Parks Hyundai and have taken it back twice for maintenance and both times have been great experiences.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/06/2021 04:15 AM

Thanks for filling out our survey. We love hearing from you and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 08/06/2021 04:16 AM

We greatly appreciate the feed back provided and thank you for taking the time out of your day to provide us with feed back. We hope to see you again on your next service visit! Thank you for trusting Hyundai Parks of Gainesville as your main Vehicle service provider!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
BB
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Becky B.
Lake City, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept.
Staff is always friendly and knowledgeable.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 07/29/2021 05:46 AM

Thank you for filling out our survey. We appreciate your feedback and we look forward to serving you next visit.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
ZG
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Zach G.
Waldo, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance
When I dropped off my Hyundai it was easy and throughout the process they were willing to go above and beyond with setting up rides so that u could still feel free and also be able to get your car quickly. Exceptional staff
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 06/14/2021 04:17 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service personnel
The people here are very nice and helpful, but trying to get in for an appointment is difficult because their service appointments are sometimes a month out or more. Overall good experience.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/10/2021 04:24 AM

Thanks for filling out our survey. We appreciate your feedback and we're always working to improve our service. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JM
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Je'rron M.
Gainesville, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2021
Service Type: Repair
Category: Service
Very satisfied
I feel very confident with the staff in the service department and in the shop with taking care of my vehicle
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/07/2021 03:19 PM

Thank you for filling out our survey.  We apologize that your service experience wasn't perfect. We're trying to reach you. Please call or text my cell phone at 760 613 2669.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/07/2021 06:45 PM

Thank you for texting with me. If we have resolved your issue would you give us a re-score?

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service !
The service was quick, scheduling was flexible, and the customer service was great.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/03/2021 04:15 AM

Thanks so much for filling out our survey. We appreciate your feedback and we look forward to serving you next visit. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JJ
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Joseph J.
Gainesville, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It’s lit
Great service and even better staff
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 03/18/2021 12:34 PM

Thanks so much for taking the time to fill out our survey. We appreciate your feedback and we look forward to seeing you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
LE
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Larkin E.
Gainesville, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Under control
I had a scary moment of my car losing oil but zero evidence of where. I was able to drop the car off (zoom for work) and they had to time to give a thorough review and the car was returned repaired. What was nice was the communication about what was known AND unknown while they worked on it. I love the honesty and clarity of the service department of Parks Hyundai.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
RS
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Richard S.
Williston, FL
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Perfect
Great experience every time.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Lake City, FL
2021 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Experiencia con mi vehiculo
Lleve mi carro del año 2021 para cambio de aceite y filtro y llegando a mi casa se derramo todo el aceite que se le habia cambiado
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Hyundai is best
Had a good experience.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
BS
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Betsy S.
Gainesville, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
I always feel happily greeted and well taken care of at the Hyundai Dealership… also love the coupons !
luciano n. from Parks Hyundai of Gainesville responded on 03/02/2022 02:49 PM

We are so happy to hear we provided excellent customer service to you! Thank you for your feed back, see you for your next service visit!! 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
TH
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Timothy H.
Horseshoe Beach, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
TH
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Timothy H.
Horseshoe Beach, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
10
Category: Service
They are working hard
Just came in for a scheduled routine maintenance (with appt) on a 2021 car. Took several hours. Everyone I spoke to were doing their jobs well, not sure why the hold up, perhaps something to do with the Hyundai recalls. Anyway the work was done well I guess; I have no complaints so far about that.
I realize it's hard to find people willing to work nowadays due to the scamdemic.
luciano n. from Parks Hyundai of Gainesville responded on 02/18/2022 11:21 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership.
Someone will be contacting you shortly in regards
to your visit.

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
HP
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Hayden P.
Gainesville, FL
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Luciano was awesome and efficient. Go fins
Eric D. from Parks Hyundai of Gainesville responded on 02/11/2022 12:34 PM

Thank you for taking the time to fill out the survey. We look forward to service you in the future.

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Review
Excellent customer service
luciano n. from Parks Hyundai of Gainesville responded on 02/08/2022 05:51 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Didn’t fix issue & not even notified
Brought car in to fix a recall and picked up a day later and it wasn’t even fixed nor did they mention they didn’t fix it. Has to bring back and waited a week before they started and never heard back from dealership after calling several times a day.
luciano n. from Parks Hyundai of Gainesville responded on 02/08/2022 05:53 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. 
Someone will be right with you!

Eric D. from Parks Hyundai of Gainesville responded on 02/08/2022 09:29 AM

It was great speaking to you today. Thank you for giving us the opportunity to correct your vehicle.

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall
Quick service and provided additional info of prior service work my used car to give a picture of the history of the car.
luciano n. from Parks Hyundai of Gainesville responded on 02/04/2022 04:50 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Wildwood, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
thanks so much for being an exceptional service department for Hyundai!1
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 01/03/2022 05:17 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
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