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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

MS
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Michele S.
San Antonio, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
10
Category: Service
nail in tire
Was taken in immediately. But wait was long
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
9
Category: Service
nail in tire
Did not have an appointment to have tire re paired with nail in it. Waited almost two hours but understand they are short staffed. Otherwise the staff was very courteous .
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 07:11 AM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CL
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Carlos L.
Zephyrhills, FL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customer Verified Customer
9
Category: Service
Service department is a working towards improvements
UPDATE- After speaking with Justin I see how the service department is working on improving. I will give them another chance.
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2022
Service Type: Maintenance
5
Category: Service
Poor service department
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 06:02 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Zephyrhills, FL
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Every time I need adjust schedule, always working around it. Answer any questions thoroughly.
The people do a great job helping the guest out with whatever is needed.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2022
Service Type: Maintenance
9
Category: Service
Excellent stuff willing to work with you about any problem
Anybody needs work.
Go to Hyundai.
Great job!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/21/2022 05:37 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
ES
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Exor S.
Seffner, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Service
Service at Wesley Chapel Hyundai
Great job. Larry at the service department review and solve all the problems with my vehicle
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2022
Service Type: Maintenance
3
Category: Service
Lack of service
Unable to schedule a date for a oil change . Took me between 5 to 6 weeks. No proof of things done at the vehicle after I explained the things required at the 9000 miles.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/26/2022 06:40 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
LR
Larry Rosecrants
AC
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Alexandro C.
Port Richey, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Good communication
Larry kept me well informed about the work being done and my options, straight forward no bull he tells you how it is...
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2022
Service Type: Maintenance
0
Category: Service
Bad communication
Bad sensor please call and fix it
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 07:08 AM

Thank you for taking the time to complete the survey. I have set your appointment for this upcoming Saturday to replace the sensor. Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
LR
Larry Rosecrants
MV
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Maria V.
Tampa, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customer Verified Customer
10
Category: Service
Resolved Concern
After resolving my concerns, I am pleased with their response for understanding a customer's concerns. It's a rarity that a company cares for their customers so much and Westley Chapel Hyundai has proven to me that they care. Great job!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2021
Service Type: Maintenance
4
Category: Service
Needs customer acknowledgment and friendliness
Previously explained
JOHN W C. from Hyundai of Wesley Chapel responded on 12/08/2021 12:54 PM

I will be contacting you to discuss your recent service experience. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with
LR
Larry Rosecrants
ES
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Elton S.
Land O Lakes, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Lack of machanics
Understaffed in the shop no appointments available for a month so I droped it off for 8 days.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2021
Service Type: Repair
9
Category: Service
Warrenty work
Staffing levels in the shop need increase.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/21/2021 05:41 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Tampa, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
8
Category: Service
Giving this place another chance
Thanks!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2021
Service Type: Maintenance
5
Category: Service
Not informed about all services and inspection
Hoping it gets solved, Wesley Chapel team... you know. Thanks :)
PAIGE P. from Hyundai of Wesley Chapel responded on 10/15/2021 05:46 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JC
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James C.
Brooksville, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Service
Issues addressed
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/11/2021
Service Type: Maintenance
5
Category: Service
not all services performed
falling through the cracks.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/12/2021 06:12 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JJ
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Joanne J.
Prospect, PA
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customer Verified Customer
10
Category: Service
Service without pressure!!
When I scheduled this appointment I was concerned that I would have to have more work done than I could afford. Larry was very honest and didn't press me with more work that wasn't needed. Not often have I dealt with auto industry people I felt I could trust...I totally got a good first impression and felt very comfortable with Larry!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
7
Category: Service
Larry cared more about my needs....doesn't happen often anymore!
I didn't need extensive service work, only an oil change and a new bulb in the brake light. Larry was very courteous and didn't try to push other service items on me. That meant more to me than he knew, and was a relief to my finances!!
PAIGE P. from Hyundai of Wesley Chapel responded on 10/09/2021 06:14 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Spring Hill, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
Service Appointment
Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process and went above and beyond.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2021
Service Type: Maintenance
8
Category: Service
Service
Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/25/2021 07:03 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customer Verified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Customer service needs to be improved here.
My service rep left for the day without arrangements to have anyone cover my case. As a result, my wife and I sat in the waiting room for at least an hour longer than we should have. That's not right and is not indicative of the type of service I have received here in the past. Something needs to be corrected and in the interest of good customer service something should be done to make this right.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:27 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
AR
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Alexander R.
Wesley Chapel, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customer Verified Customer
Category: Service
Re fixing the mess
What makes a service department great is not the fact that they are good at what they do. They are expected to do that, but more so, when they go beyond and above to fix something that has gone wrong. That in it self take more courage because you may need to take a loss to fix the damaged regardless of how small or big the problem may be. What is alway more important in any business or in life is what you do after the facts has been layout.

This is why I give the service department of Hyundai of Wesley Chapel a five star rating.

Keep on the great work.

Regard
Alex
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/13/2020
Service Type: Maintenance
Category: Service
Good receiving staff, not enough experience mechanic
Went for a simple oil change and a noise on the back tire. To make the story short, the mechanic return the car leaking oil all over my driveway and the noise was still there which was not even check and it turn out after returning that it was the shock absorbers.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 12/14/2020 05:06 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Service
Dignified Diligence
I am very thankful for Johns wonderful help, charisma and attitude and all of his accommodations while servicing my vehicle. Larry was able to help me and able to guide me to Johns direction when additional help was needed. The hard working service they performed was admirable and the perseverance- unimaginable. Extremely respectful. Give them raises or a promotion please! They went beyond the bar of Hyundai excellence and set a wonderful face for the company.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2020
Service Type: Repair
Category: Service
Went for a fix, left with a problem.
K
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/10/2020 02:03 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DP
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Dan P.
Tampa, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best service.
Larry is quick and efficient. He keeping me informed of the proces. He is frendly and professional.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/07/2022 10:39 AM

Thank you so much for the 5 Star Review Dan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LR
Larry Rosecrants
Verified Customer
Tampa, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service at Hyundai of Wesley Chapel
The service adviser is very important to the experience at Hyundai and Larry is the best!
PAIGE P. from Hyundai of Wesley Chapel responded on 04/06/2022 08:17 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RL
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Robert L.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
10
Category: Service
. Reaffirms my previous faith in Hyundia of WC
My experience on my last visit was the best in a very long time. Larry professional, courteous and knowledgeable. Thank you Hyundia of WS for this excellent employee. Especially in these very difficult time thru the Covid problems.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/06/2022 08:16 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SC
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Scott C.
Wesley Chapel, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Visit
The service and dealership is always very a tentative to the customer.
JOHN W C. from Hyundai of Wesley Chapel responded on 04/05/2022 06:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DB
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Deanna B.
Lutz, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
10
Category: Service
Top notch service!!!
I had my first appt. last week for an oil change and also to get a recall on my SUV fix. Larry was my service advisor. He greeted me right away and explained/answered everything I needed to know about my service. He was very knowledgeable, professional, thorough and quick! He got me in and out of there in no time! Thank you so much Larry for your outstanding customer service!!!
JOHN W C. from Hyundai of Wesley Chapel responded on 04/05/2022 06:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CS
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Candice S.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best service by far
Unbelievable service! So impress how quick, thorough, and informative Larry in service is. So super impressed on how they conduct bussiness! Hey guess, keep up the good work! You guys are amazing!
JOHN W C. from Hyundai of Wesley Chapel responded on 04/04/2022 06:51 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LR
Larry Rosecrants
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