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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

AC
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Alexandro C.
Port Richey, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Good communication
Larry kept me well informed about the work being done and my options, straight forward no bull he tells you how it is...
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2022
Service Type: Maintenance
0
Category: Service
Bad communication
Bad sensor please call and fix it
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 07:08 AM

Thank you for taking the time to complete the survey. I have set your appointment for this upcoming Saturday to replace the sensor. Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
LR
Larry Rosecrants
KB
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Kevin B.
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Quoted one price paid more
We received a written estimate for the work to be completed and when my 19yo daughter picked up the vehicle she was charged significantly more than the estimate we were provided. She did not know any better so she just paid and left. We will not be returning for service to this location
PAIGE P. from Hyundai of Wesley Chapel responded on 12/16/2021 01:39 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Service
Dignified Diligence
I am very thankful for Johns wonderful help, charisma and attitude and all of his accommodations while servicing my vehicle. Larry was able to help me and able to guide me to Johns direction when additional help was needed. The hard working service they performed was admirable and the perseverance- unimaginable. Extremely respectful. Give them raises or a promotion please! They went beyond the bar of Hyundai excellence and set a wonderful face for the company.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2020
Service Type: Repair
Category: Service
Went for a fix, left with a problem.
K
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/10/2020 02:03 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
ES
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Exor S.
Seffner, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Service
Service at Wesley Chapel Hyundai
Great job. Larry at the service department review and solve all the problems with my vehicle
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2022
Service Type: Maintenance
3
Category: Service
Lack of service
Unable to schedule a date for a oil change . Took me between 5 to 6 weeks. No proof of things done at the vehicle after I explained the things required at the 9000 miles.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/26/2022 06:40 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customer Verified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Customer service needs to be improved here.
My service rep left for the day without arrangements to have anyone cover my case. As a result, my wife and I sat in the waiting room for at least an hour longer than we should have. That's not right and is not indicative of the type of service I have received here in the past. Something needs to be corrected and in the interest of good customer service something should be done to make this right.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:27 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
AR
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Alexander R.
Wesley Chapel, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customer Verified Customer
Category: Service
Re fixing the mess
What makes a service department great is not the fact that they are good at what they do. They are expected to do that, but more so, when they go beyond and above to fix something that has gone wrong. That in it self take more courage because you may need to take a loss to fix the damaged regardless of how small or big the problem may be. What is alway more important in any business or in life is what you do after the facts has been layout.

This is why I give the service department of Hyundai of Wesley Chapel a five star rating.

Keep on the great work.

Regard
Alex
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/13/2020
Service Type: Maintenance
Category: Service
Good receiving staff, not enough experience mechanic
Went for a simple oil change and a noise on the back tire. To make the story short, the mechanic return the car leaking oil all over my driveway and the noise was still there which was not even check and it turn out after returning that it was the shock absorbers.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 12/14/2020 05:06 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
LR
Larry Rosecrants
VB
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Vicki B.
Land O Lakes, FL
2017 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Scheduling problems
It is unacceptable to have to wait 1-2 months for an appointment when you have a problem with your car. My trunk wouldn’t open and I needed it fixed. Ended up just dropping off the car and hoping they could get to it within a few days. Luckily I’m retired! Members of my family have different brands of cars and can get a service appointment with a few days. This needs to be remedied at your dealership. Isn’t it time to stop using Covid as an excuse for limited service?
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:37 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CL
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Carlos L.
Zephyrhills, FL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customer Verified Customer
9
Category: Service
Service department is a working towards improvements
UPDATE- After speaking with Justin I see how the service department is working on improving. I will give them another chance.
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2022
Service Type: Maintenance
5
Category: Service
Poor service department
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 06:02 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MV
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Maria V.
Tampa, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customer Verified Customer
10
Category: Service
Resolved Concern
After resolving my concerns, I am pleased with their response for understanding a customer's concerns. It's a rarity that a company cares for their customers so much and Westley Chapel Hyundai has proven to me that they care. Great job!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2021
Service Type: Maintenance
4
Category: Service
Needs customer acknowledgment and friendliness
Previously explained
JOHN W C. from Hyundai of Wesley Chapel responded on 12/08/2021 12:54 PM

I will be contacting you to discuss your recent service experience. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with
LR
Larry Rosecrants
Verified Customer
Temple Terrace, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
3
Category: Service
Went in with one problem came out with more
Actually look at the vehicle on the first visit and don’t guess.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/10/2021 12:57 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Tampa, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
8
Category: Service
Giving this place another chance
Thanks!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2021
Service Type: Maintenance
5
Category: Service
Not informed about all services and inspection
Hoping it gets solved, Wesley Chapel team... you know. Thanks :)
PAIGE P. from Hyundai of Wesley Chapel responded on 10/15/2021 05:46 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JC
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James C.
Brooksville, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Service
Issues addressed
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/11/2021
Service Type: Maintenance
5
Category: Service
not all services performed
falling through the cracks.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/12/2021 06:12 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DG
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David G.
Nobleton, FL
2005 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Costly and timely.
You expect good service at the dealer and you also expect to pay out the nose. I got both. It took almost a week to get the parts, but the work was completed satisfactorily (so far). I just have to save up for the additional $4k in suggested repairs I was informed of.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/07/2021 05:25 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Parts replacement
New part put in wasn't completed dealership broke another part and then denied it Said they would replace the part they broke but never ordered it
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2021 07:53 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MS
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Michele S.
San Antonio, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
10
Category: Service
nail in tire
Was taken in immediately. But wait was long
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
9
Category: Service
nail in tire
Did not have an appointment to have tire re paired with nail in it. Waited almost two hours but understand they are short staffed. Otherwise the staff was very courteous .
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 07:11 AM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CL
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Carlos L.
Zephyrhills, FL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customer Verified Customer
9
Category: Service
Service department is a working towards improvements
UPDATE- After speaking with Justin I see how the service department is working on improving. I will give them another chance.
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
Employees worked with
LR
Larry Rosecrants
LW
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Lorraine W.
Land O Lakes, FL
2013 Hyundai Genesis Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Correction for a survey question and star rating
As you can see by all other responses, we meant the opposite when answering this question: “ What could have been improved about your interaction with the staff at Hyundai of Wesley Chapel?” We meant to state that these were DONE WELL. As a result, the service was definitely a 5-star. These things were all done with complete professionalism and courtesy. If there’s a way to correct the star rating, please forward that to us
PAIGE P. from Hyundai of Wesley Chapel responded on 03/05/2022 11:49 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
AC
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Alice C.
San Antonio, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
.
.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:57 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Zephyrhills, FL
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Every time I need adjust schedule, always working around it. Answer any questions thoroughly.
The people do a great job helping the guest out with whatever is needed.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2022
Service Type: Maintenance
9
Category: Service
Excellent stuff willing to work with you about any problem
Anybody needs work.
Go to Hyundai.
Great job!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/21/2022 05:37 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RB
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Robert B.
Lutz, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
service visit
Larry the service writer was very helpful.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/19/2021 01:39 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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