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SureCritic / Hyundai Dealer / Torrington Hyundai / LARRY TASHJIAN
LT

LARRY TASHJIAN

Torrington Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(140 reviews)
71

Reviews of LARRY TASHJIAN

Verified Customer
Winsted, CT
2022 ACCENT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2022
verified customer Verified Customer
10
Category: Service
Service on Accent
The staff was knowledgeable, and they correctly estimated how long everything would take. I was very satisfied.
Employees worked with
LT
LARRY TASHJIAN
BB
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BARRY B.
Colebrook, CT
2021 SONATA HEV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2022
verified customer Verified Customer
9
Category: Service
Routine Maintenance
The visit was very routine. Presumably, the car was appropriately serviced pursuant to Hyundai’s requirements. It was returned promptly and in the same condition as when it was turmoil over to the dealership.

No complaints here.
Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Torrington, CT
2019 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2022
verified customer Verified Customer
9
Category: Service
Timely service
I had my 30,000 mile servicing. I was their less time than I thought I would be. They also took care of a tire issue. Courteous service as well.
Employees worked with
LT
LARRY TASHJIAN
TM
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TOMMY M.
Burlington, CT
2016 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2022
verified customer Verified Customer
10
Category: Service
Best car dealer all around
Going to Torrington Hyudai is like going to a friend's house. Comfortable, trustworthy and friendly
Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Torrington, CT
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Would definitely recommend
STEVE C. from Torrington Hyundai responded on 03/31/2022 05:18 AM

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Employees worked with
LT
LARRY TASHJIAN
RB
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Robert B.
Torrington, CT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Given a time, arrived at time, was finished within time. No need to wait around.
Called up to make appointment and ask about service. Was given an appointment time and told about what the service would be. Don't like to "haggle" about what could happen. All I needed was what was discussed on phone. Received an E-mail with time and date. Very easy knowing they keep in touch. The team was very professional and courteous. This is my (6) Hyundai from dealer. Will keep it going.
STEVE C. from Torrington Hyundai responded on 03/03/2022 08:23 AM

Good Morning,

Thank you so much for taking the time out to fill this out. On top of that, thanks so much for the great review this is what we strive for!

-Steve Chouinard
Service Manager

Employees worked with
LT
LARRY TASHJIAN
DB
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Donald B.
Avon, CT
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
10
Category: Service
Larry, Pat and Steve are great to work with
Tough situation with the supply chain environment. I am clear that the professional at Torrington Hyundai are on top of the problem and will solve the knock sensor issue as soon as a new part becomes available. Thank you for your follow-through on this, they are great to work with!
Don
Employees worked with
LT
LARRY TASHJIAN
DB
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Donald B.
Avon, CT
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
10
Category: Service
Larry, Pat and Steve are great to work with
Tough situation with the supply chain environment. I am clear that the professional at Torrington Hyundai are on top of the problem and will solve the knock sensor issue as soon as a new part becomes available. Thank you for your follow-through on this, they are great to work with!
Don
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2022
Service Type: Repair
0
Category: Service
Recall problem
Car brought in for a recall of possible problem. Knock sensor is apparently utilized to determine if the recall issue is present. Car given back to me and reported to me that it’s problem free. A couple of days later, knock sensor fails and I had vehicle towed back. Sorry, parts shortage. No knock sensors available. Sitting at dealership with no end in sight. No car. Sorry I brought it in in the first place.
STEVE C. from Torrington Hyundai responded on 02/14/2022 10:15 AM

Good afternoon!

After speaking to Donald I believe we've resolved any misunderstanding and he understands that that parts delay is out of our control. This score only reflects your interaction with your advisor. Don said to resend the survey and he would retake it. I am truely sorry for the delay!

-Steve Chouinard

STEVE C. from Torrington Hyundai responded on 02/15/2022 06:21 AM

Thank you so much Donald for taking the time out to retake the survey. We truely appreciate it!

Steve Chouinard

Service Manager

Alfanos Torrington Hyundai

Employees worked with
LT
LARRY TASHJIAN
KD
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Kevin D.
Burlington, CT
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
We love our Hyundai Santa Fe
We now have over 100,000 miles on our 2014 Santa Fe it has been the most reliable car we have ever own. Our dealership has supplied us with a great service department as well as an expert body shop that we have used on two occasions. We look forward to our next Santa fe when the time comes.
Employees worked with
LT
LARRY TASHJIAN
LH
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Lawrence H.
Torrington, CT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
My headlight went out on the way home. Got there at 4:30 they close at 5. They were done by 4:45. Nobody better.
CHRISTOPHER D. from Torrington Hyundai responded on 01/28/2022 11:16 AM

Thank you lawrence for your review. Always a pleasure. Happy new year.

Employees worked with
LT
LARRY TASHJIAN
EC
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Eva C.
Torrington, CT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Everyone is so professional
Love customer service!
CHRISTOPHER D. from Torrington Hyundai responded on 01/08/2022 07:02 AM

Thank you Eva for your review. Happy new year.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
New York, NY
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
I don't want to review
This is a forced posting and does not give a sense of my full view. There was not full disclosure on maintenance services before they were undertaken and I feel I was charged inappropriately.
CHRISTOPHER D. from Torrington Hyundai responded on 01/06/2022 01:24 PM

Thank you for your review. I reviewed the appointment that you made and is was for the factory 15000 mile service which is normally $239.95. Your Hyundai plan pays for a portion of that including the oil change and tire rotation. Larry your advisor believes he explained this to you prior to work being performed. I'm sorry for the confusion. please advise me when you dropped it off what was said to you in regards to your responsibility. Thank you. 

Employees worked with
LT
LARRY TASHJIAN
AC
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April C.
New Milford, CT
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome customer service
Friendly
Great service
Exceptional customer service
CHRISTOPHER D. from Torrington Hyundai responded on 11/22/2021 05:20 AM

Thank you April for your review. Have a great day. 

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Winsted, CT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
AWESOME PLACE
GREAT VEHICLES, GOOD COFFEE
CHRISTOPHER D. from Torrington Hyundai responded on 11/22/2021 05:19 AM

Thank you for your review. Have a nice Thanksgiving.

Employees worked with
LT
LARRY TASHJIAN
TS
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Thomas S.
Millerton, NY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Another great service
Just had my Santa Fe serviced again at Torrington Hyundai. Not surprised by the staff and their expertise. Always learn something from them. They treat their customers like they’ve known them for years. Which most likely they do. Been going there for over a decade myself.
CHRISTOPHER D. from Torrington Hyundai responded on 10/26/2021 01:12 PM

Thank you Thomas for your review. Always a pleasure to serve you. Have a great week.

Employees worked with
LT
LARRY TASHJIAN
JA
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Joseph A.
Bristol, CT
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Staff at the Service Desk
Straight forward with no bs, Thanks
CHRISTOPHER D. from Torrington Hyundai responded on 10/21/2021 11:15 AM

Thank you Joseph for your review. We appreciate your kind words. See you at your next visit.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
East Hartland, CT
2018 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Long gone are the days of full service.
What ever happened to the service area doing a quick detail on your car, or have those days gone away?
CHRISTOPHER D. from Torrington Hyundai responded on 10/12/2021 05:32 AM

Thank you for your review. Not sure what happened with your service visit just confused with some of the comments made regarding cleanness. The whole dealership was cleaned the night before your arrival and bathrooms fully stocked also we offer coffee and water and FREE wifi. Car washing is performed if you ask us on your visit we do not wash every car. The service lounge has brand new furniture that is less than a year old. If you would like to discuss further please feel free to call me 860-489-0471.

Employees worked with
LT
LARRY TASHJIAN
LH
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Lawrence H.
Torrington, CT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick and thorough.
Courteous and accommodating
CHRISTOPHER D. from Torrington Hyundai responded on 09/23/2021 12:20 PM

Thank you Lawrence for your review. Have a great day. 

Employees worked with
LT
LARRY TASHJIAN
DS
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David S.
Port Washington, NY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Dealership!
Our hometown Hyundai Dealer treats us like the neighbors we are. The service team is excellent, returns the car clean and on time and does everything they can to be helpful. Just what everyone should expect! Thank you.
CHRISTOPHER D. from Torrington Hyundai responded on 09/14/2021 01:35 PM

Thank you David for your review. Always a pleasure.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Torrington, CT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Happy customer!
Hyundai is definitely one of the best dealers around ! Totally recommend it !
CHRISTOPHER D. from Torrington Hyundai responded on 09/07/2021 12:50 PM

Thank you for your review. Happy to service you. 

Employees worked with
LT
LARRY TASHJIAN
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